Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Not convinced this is a genuine brand product. Be very careful as you can be charged very high IMPORT CHARGES that the website does not make clear. Plus Royal Mail take a cut as well. Contacted the customer services and got the brush off. I will never use this web company again. 👎👎👎👎👎”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“how could i be sire that if i ordered an item it will arrive and its not a fake website”

Helpful Report

Posted 5 years ago

Dear Customer, Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Item arrived within a week and is exactly as described (new with tags) Just be aware of you order with DHL shipping then you will more than likely have to pay 20% vat and £11 handling fee when it reaches the UK. Overall a good supplier that I would definitely use again.”

Helpful Report

Posted 5 years ago

Dear Karlos, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Great communication, value for money, prompt delivery and all round great service. Not forgetting excellent products, thank you.”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Very happy with the service!”

Helpful Report

Posted 5 years ago

Dear Dragan, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Pues yo compre un reloj para el día del padre, de repente me llega un correo de dhl diciéndome que ya había sido entregado y para mi desgracia el reloj no fue entregado, no lo recibió tampoco nadie en el vecindario, hablo con la gente de creation watches y me dicen que no, que el paquete fue entregado y que el paquete fue entregado y yo les digo que no... Que en mi dirección no fue entregado, reviso la prueba de entrega de dhl que ni siquiera tiene una firma de alguien de recibido, lo que tiene es la foto de algún lugar que no es la dirección que yo les proporcione, a lo que ellos me dicen que fue entregado en la puerta trasera.... y les vuelvo a repetir que no, que esa foto que tiene como prueba no es ni la dirección que les di ni ninguna de las propiedades cercanas. Yo era un comprador habitual de creation watches, nunca mas comprare ahí y les recomendaría que tengan cuidado si compran ahí. pague por un reloj que no pude regalar por el día del padre”

Helpful Report

Posted 5 years ago

Dear Nelson, Sorry for the inconvenience caused. We have raised inquiry with our courier service. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I ordered a Seiko SNZG15 which shipped from Singapore to my home country (India). On checkout, there are two shipping options - DHL and Registered Mail, both of which are free. I chose DHL. I was charged 58% of the watch as Import duty from Indian customs. I paid $172 for a watch that was listed as $109 on their website. Import Duty of 58% can never be refunded even if I send the watch back to Singapore. This isn't the first time I am buying something from overseas, in the past I have had a lot of taxable products ship from China, Canada and Singapore. Never had a problem with customs. I'm not sure who is to blame here - DHL or CreationWatches. Either ways, I got ripped off for a watch for which I will not even get a warranty from Seiko. Please avoid this website. Like they say, if it is too good to be true, it usually is.”

Helpful Report

Posted 5 years ago

Dear Vivek, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“i didn't get the watch. DHL have deleverd the watch, but not to me.”

Helpful Report

Posted 5 years ago

Dear Ahmed, We are sorry for the inconvenience. we have raised inquiry with our shipping team. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Ordered a Seiko SNZF17K1 on Tuesday 11th June at 20:00, received confirmation email, minutes later, on checking my emails the following morning had received tracking info confirming watch had been dispatched. I had previously checked with UK customs as to how much duty was required on the purchase price of £113 and had worked it out to be about 30%, bringing the total cost to £146. This was substantially less expensive than other providers I’d tried. I then received email from the carrier DHL who confirmed this amount was £33 and the email contained a link to allow me to pay this on line. My original expected date of delivery was Friday 14th June but to my surprise my watch was out for delivery Thursday 12th june. I was not going to be at home to receive my watch, but was able to arrange drop off at an in post box at my local supermarket. A complete first class experience from start to finish.”

Helpful Report

Posted 5 years ago

Dear Tam, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“+1000))...Good.”

Helpful Report

Posted 5 years ago

Dear Andrey, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“fast and good!”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I bought a Seiko SNKL19. It arrived in Norway after just 3 days. I'm very happy with the service and the follow-up. Good information on mail. I'll be back.”

Helpful Report

Posted 5 years ago

Dear Jørgen, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I spent a lot of time researching my watch purchase. I like that I was able to find the EXACT model I was looking for, at a very competitive market price. The customer service I received was was prompt, polite and professional. Shipping was very timely with excellent package tracking and notification options. I would recommend this website to a friend without any reservations.”

Helpful Report

Posted 5 years ago

Dear AW, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The Watch was delivered one day earlier than estimated. Veery quick respons. Give away Box could have been of higher spec. Very good price on the watch wich looks good.”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Product itself was in perfect shape and shipping was quick enough but they should give an estimate of how much customs/import tax would be before placing an order. Ending up paying more than half of the watch itself just because of it. If I had known this I could have shopped around”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you liked the watch and service. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Schnelle Lieferung, Kommunikation ist sehr gut, Reklamationen werden schnell bearbeitet und es wird nach einer angemessenen Lösung gesucht. Seriöser Anbieter, kann ich uneingeschränkt weiterempfehlen.”

Helpful Report

Posted 5 years ago

Dear YB, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Quick delivery, good price”

Helpful Report

Posted 5 years ago

Dear customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“muy buen servicio muy rápido todo al rededor de 7 días hábiles.”

Helpful Report

Posted 5 years ago

Dear customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Very good service and prices for authentic watches.I have purchased 3 watches from Creation and I am very satisfied.Delivery is fast and easy to track. they have a great selection of watches.”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“no good buying the watch in spain, day just in english and ARAB !!!!!!!”

Helpful Report

Posted 5 years ago

Dear Rudy, If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews