Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Watch arrived in perfect condition. I've been in touch with the seller during the whole shipping process. Tracking number allowed me to see where is the package at any given time. I recommend this site to everyone.”

Helpful Report

Posted 5 years ago

Dear Uros, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good prices. Good communication with the order and shipping. Very happy with the Seiko SNA411.”

Helpful Report

Posted 5 years ago

Dear Tom, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Horloge in goede orde ontvangen.....😉”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Ordered a seiko skx013, came as described. Shipping to Canada was less than 2 weeks using registered parcel. Would recommend, and definitely buy from again.”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I am a real buyer who tried to purchase from this shop, ordered it, paid and - never got it. If you buy at creationwatches, you will lose your money 100%.”

Helpful Report

Posted 5 years ago

Dear Customer, Sorry for the inconvenience caused. We are working with courier service. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Ordered a Seiko watch to test this retailer, sub $200. Watch arrived in a couple of weeks, pretty fast compared to some other watch shops I buy from. DHL tried to deliver to my home while I was out and sent it to my local newsagent for me to pick up anytime in the following 7 days. Got SMS updates from shipping to attempted delivery. As informative as any other shop I purchase from. I have worn the watch for a couple of days now and in the pool. Still working. Will buy again from these guys.”

Helpful Report

Posted 5 years ago

Dear Karlos, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Watch arrived quickly and seems fine. It’s evident from your reviews that you should state on the main listing that import duties may be applicable. Unless you go into your terms and conditions or shipping you can make the purchase from the webpage none the wiser. You cannot say you have no control. If the purchase webpage included this info along with all the other statements no one can be surprised by a possible addition.”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased. This is stated in the shipping options when you select the DHL shipping option. It is clearly mentioned that Duties/Taxes maybe collected upon delivery If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The watch was not working when it arrives. ( price around 400CHF) A custom fee of 49.70 CHF was charged to me when the watch arrived. Another 119.50 CHF were charged to me for sending back the not working watch. After contact them they told me to send the watch for repairing and that they will give me 20 USD for that...wish is obviously not enough, and i do not agreed on sending for repairing a new watch, so clearly this is a scum were they sell you cheap not working watches. I trusted creation watches and i have lost 169.20 CHF ( 170 USD) for the moment and still dont know if i will receive the watch price back. Please learn from my mistake and dont give away your money buying from them.”

Helpful Report

Posted 5 years ago

Dear Marc, Sorry for the inconvenience caused. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. We have 30 days watch Return or Exchange policy. You can send the watch back to us for Return or Exchange. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Excelente sitio para comprar relojes, he realizado varías compras, siempre son puntuales en la entrega, productos originales y hasta ahora nunca he tenido un desperfecto en el reloj los felicito”

Helpful Report

Posted 5 years ago

Dear Rodrigo, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Was supposed to be free shipping, which was not stated on the package. This led to customs fees based on an estimated shipment cost of approx $25. Ended up paying a lot for shipment since i ordered a watch for just $80.”

Helpful Report

Posted 5 years ago

Dear Oskar, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Fast and easy to communicate with!”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Choosing 1 star because couldnt choose 0. We placed an order more than 2 weeks ago and it said, on checkout summary that it will take 4 to 6 working days. My sons birthday has come and gone. Still no watch! I messaged the team a few times and their final email says that the are sorry for the delay but they cant track it!! Dont order from here!”

Helpful Report

Posted 5 years ago

Dear Customer, Sorry for the inconvenience caused. Your watch has been sent by SingPost. For this kind of shipping direct tracking is not available sometimes. Please be assured SingPost will usually take around 3 to 4 weeks. to deliver the watch to your address. We always try to give best service to our customers. Please be assured the watch will arrive in due course. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“The watch is not delivered by regular dhl, you have to be at home to wait the hole day ...delivery Service doesn't work! You have to pay taxes afterwards.”

Helpful Report

Posted 5 years ago

Dear Customer, Sorry for any inconvenience caused. Your watch was sent by DHL. As per our records it has been delivered. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Recently I have purchased two Citizen Satellite Wave watches. The first was not new, although it claimed to be. The band had been altered to fit a smaller wrist than mine. This would not have been a problem if Creation Watches had been able to provide the missing links. They could not, and, as an extra expense I had to source and buy them locally. My experience with their customer support team was frustrating and pathetic! My second Satellite Wave which arrived today was brand new, was as expected and simply required the removal of one link to fit my wrist. I am very happy with the watch and with the delivery time.”

Helpful Report

Posted 5 years ago

Dear David, Sorry for the inconvenience caused. We have 30 days watch Return or Exchange policy. You can send the watch back to us for Return or Exchange. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Very happy with the purchase. Great price and fast shipping. Excellent communication and service overall. Can't wait for the next one.”

Helpful Report

Posted 5 years ago

Dear Veselin, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good prive and excellent Service.”

Helpful Report

Posted 5 years ago

Dear Mikko, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Good service. Prompt delivery. Fair price. Will continue to buy from this company.”

Helpful Report

Posted 5 years ago

Dear William, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Great people to do business with. Beautiful watch at an very reasonable price. Delivery sooner than expected. Responded to my inquiry promptly. I would highly recommend.”

Helpful Report

Posted 5 years ago

Dear Albert, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Great people to do business with. Beautiful watch at an very reasonable price. Delivery sooner than expected. Responded to my inquiry promptly. I would highly recommend.”

Helpful Report

Posted 5 years ago

Dear Albert, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Great shop, few orders, no problem at all”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews