Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Ordered Monday evening UK, delivered Friday am ,same week, good service, had to pay £33 import duty but still saved £80 on rrp UK, very satisfied, would use again, RH”

Helpful Report

Posted 5 years ago

Dear customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Hi there, I sent the watch back to you. I got another through my Father. Hence I sent it back. / Thomas”

Helpful Report

Posted 5 years ago

Dear Thomas, If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I placed an order for a Seiko SNK809K2. Surprisingly I had to make an extra payment of 41.78 € for import duty/tax to DHL Express while the value of the watch is only 80€! Bad surprise ... I could imagine paying 10% or 15% extra for the duties, not 52% ... For the rest, the watch is really perfect. Great value.”

Helpful Report

Posted 5 years ago

Dear Jean, We are pleased that you liked the watch. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“This is second watch that i ordered over your website, it came after 15 days and i am very pleased. Ill continue to buy through you, and the only problem in Serbia is that we have to pay customs and taxes so we have to pay 30% more”

Helpful Report

Posted 5 years ago

Dear Vladimirm, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I placed an order for a Seiko watch on 05/19/2019 and it arrived on 05/29/2019 and when I made the order they reported on their website for 3 to 4 days. The box came to me a little spoiled. It's cardboard, but I understand it has not been treated as it deserves. I paid € 45.09 to DHL for service that I still do not understand. The watch, from the seiko brand, is better than I expected, but the service received is not what I expected. regards, Alejandro M. (Vienna)”

Helpful Report

Posted 5 years ago

Dear Alejandro, We are pleased that you liked the watch. We are sorry for the delay. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Great prices, the website felt a bit shady because it was translated to my native language in a clunky fashion. It also made it harder to compare different watches since the product informations were in very poor finnish too.. However once you get over that the overall experience was great, fast payment processing and shipping. Would certainly buy from here again.”

Helpful Report

Posted 5 years ago

Dear Sakari, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Impressive fast shipments (3 days to sweden) and very good prices. This is my 4th time, and will defintley come back again.”

Helpful Report

Posted 5 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Super fast shipping No problems at all.”

Helpful Report

Posted 5 years ago

Dear Daniel, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“For a stupid mistake, I purchased an incorrect watch model. After 2 hours I replied to the order confirmation email to explain that there had been an error and that I wanted to change it immediately, sending the model name and link. after TWO DAYS, as if nothing had happened, they answered: "thank you for your order, we have just sent your (original) order, if you want, you can also buy the other one by making a new order" !!! Thank goodness this was my fifth purchase! “Wonderful” customer care. What's more, the watch takes over 20 seconds a day.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Exceptional merchant. Everything went exceptional well. Their online site was inviting and easy to use. Ordering was very easy and I received my watch only 2 or 3 days after ordering. I will buy from them again and strongly recommend them.”

Helpful Report

Posted 5 years ago

Dear Michael, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Very pleased with the watch, however disappointed with a surprise 25% tax requested whilst delivery was in transit. This pushed the cost of the watch above that of what I could have bought locally. Buyer beware !!! :0(”

Helpful Report

Posted 5 years ago

Dear Paul, We are pleased that you loved the purchased from our online store as well as our service. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Ordered my Seiko Atlas on Friday and wearing it on Tues, great service. Now the tough bit, £41.00 duty had to be paid so the very competitively priced watch from Creation turned into a watch very slightly more expensive than I could have bought one at home from advertised on a well known auction site, I am not amused. Having said that, the watch itself is fantastic even at the now not so bargain price I thought I had got from Creation. I am pretty sure Creation would not get away with this type of pricing where they a U.K. company even though they do point out in (the very) small print that duty MAY be added. The service from Creation was fantastic, the watch was exactly as the description and pictures they provided and I am truly over the moon with the watch but the price hike has left a bitter taste. Would I deal with Creation again? Probably, but with a great deal more caution and research about final delivered price.”

Helpful Report

Posted 5 years ago

Dear Jeffrey, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Avoid at all costs. When your item goes out for delivery you will then discover you have to pay an import duty (£23 in my case). This is not made clear on the website at all. Creation will claim it's the customer responsibility to be aware of the over-charge but in my opinion it's up to Creation to be fully transparent with their process. DO NOT BUY FROM THIS WEBSITE.”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Dont touch with a barge pole! Unfair practices. No indication that the company is based in Singapore. There is an added import tax borne by the customer at 27% which is not communicated at purchase at all. Its hidden in small print elsewhere on site. This goes against guidelines in UK. Customer service is very poor. Phone number does not work. Email and live chats are copy and pastes of standard responses.”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“-Great customer service and follow up, thanks to Raul & Vanya. -Product is great as expected. Very pleased. -great value for its price. -delivery in 5 days -only thing that surprised me was the dues for custom which I thought was high. -overall .. very good, looking forward to buy my next seiko collection and hopefully more discount :-). -I wonder if dhl custom duty can be reduced??”

Helpful Report

Posted 5 years ago

Dear David, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Superb prices and delivery to the UK in four days. I will DEFINITELY buy from Creation again :)”

Helpful Report

Posted 5 years ago

Dear Janet, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Creation watches made me happy by doing everything right. 1 Great selection at good prices. Easily found what I was looking for at a Super price. 2 Placed the order with Free Shipping quickly without problems. 3 Received my watch 2 business days later at 5PM from Singapore. 4 Watch packaged perfectly and arrived in good shape. 5 Highly recommend CreationWatches. I know I will be buying from them again.”

Helpful Report

Posted 5 years ago

Dear Michael, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Hi, The watch looked good and it looked like I expected but I was very disappointed when I received an invoice for VAT and customs from DHL which did not appear in the total amount on your website... Johan”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“I am completely thrilled about the watch, the speed of shipment, the price, and the ease of doing business with CreationWatches! Could not have been a better experience. I will shop with you again soon.”

Helpful Report

Posted 5 years ago

Dear Dale, We are pleased that you liked the experience . We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Didn't realise this was a non UK based company. After shopping around for the watch im after, I found this site with a very reasonable price, however I ended up paying more after I was lambered with a £26 custom charge. Don't get fooled with the low prices, factor in the custom charge to see if it's a deal.”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews