Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Hello Order No: 10364901 when is the delivery?”

Posted 6 years ago

Dear Dmitry, We TOTALLY AGREE with your assessment! On our side however, once the product is dispatched from our warehouse, we have little or no control over what happens enroute. Our research indicates that most of the delays happen at the customs office either in Singapore itself or (usually) at the destination country or at both places. We are working with our courier partner. Please be assure your watch will reach you soon. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Purchased automatic watches were with totally unbalanced movement. Measurements at authorized service center gave following results: -40 sec/day in vertical position, +10 sec/day in horizontal position. Verdict: watches need serious repair at my expense (CreationWatches is not authorized dealer, it's stamp in guarantee booklet means nothing). Wrote 2 letters to CreationWatches, asked about their recommendation what to do in this situation, but there's no any answer yet. I don't recommend this seller, even with their cheap prices.”

Helpful Report

Posted 6 years ago

Dear Dmitry, We regret for late delivery, will take care in future purchase and try it never happen again. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Customer Service is very poor. Have been trying to sort out an issue with incorrect email for 1 week. Local phone number does not work. Email are not responded to correctly. Live chat does not respond. How do I contact you to get a comprehensive response ???”

Helpful Report

Posted 6 years ago

Dear Anonymous, We do not have phone support, communicate via emails only. Please do write here for your query: contact@creationwatches.com Regards, Sally

Posted 6 years ago

“voglio il rimborso dei soldi non aquistate sul questo sito perche sono ladri ,perdi il tempo con loro ,i soldi vi prego e una trappola ,o aquistato un orologio seiko il 21 novemre siamo a decembre il 10 del 2018 ,nente orologio e nente soldi ,vi prego ha tutti non comprate dal questo sito e una trappola”

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Posted 6 years ago

Dear Rodica, On our side however, once the product is dispatched from our warehouse, we have little or no control over what happens enroute. Our research indicates that most of the delays happen at the customs office either in Singapore itself or (usually) at the destination country or at both places. Now, Customs being a govt. entity, they do not communicate any tentative date / reasons for delay. We’ve had meetings with our authorities in the past. This then, is the reality of shipping in today’s World. Most of the time, the products are cleared immediately but at times unfortunately, delays occur and we too are unaware of it until the customer complains. We apologise for the delay and promise to continue to try and find a solution to this vexed problem. We sincerely regret the inconvenience caused. If you have any query please contact us on contact@creationwatches.com Regards, Sally

Posted 6 years ago

“I'm very disgusted with the purchase. I will never buy anything from you again and I'll see to it that my problem is known so that no buyer can fall into the network of scammers you consent to. And I mean DHL. After numerous calls to all the customer service and Customs departments requesting clarification, no one has responded. I have always wondered why that amount of processing services was so exaggerated and I had no answer. And in the meantime you escribiéndome emails saying that DHL was trying to contact me. That's a lie. I have been forced to collect the package under threats of destruction of the merchandise, sanctions for me of the Spanish hacienda and consequently lost all my money. I've been robbed of the illusion of the gift. Before the package came out of the country of Origin I warned them that DHL wanted to swindle me with an amount for their services exaggerated and you did nothing. I agree with the taxes I have to pay, but not with the amount of DHL processing services. They are 23% taxes and 30% DHL services. It's a robbery and I feel ripped off in part by you too. For doing nothing to avoid it and to pamper it. And you consent to it. Estoy muy disgustado con la compra. Jamás volveré a comprarles nada a ustedes y me encargaré de que se conozca mi problema para que ningún comprador caiga en la red de estafadores que ustedes consienten. Y me refiero a DHL. Tras numerosas llamadas a todos los departamentos de atención al cliente y de aduanas solicitando aclaraciones nadie me ha respondido. Siempre he preguntado por qué ese importe de servicios de tramitación eran tan exagerados y no he tenido respuesta. Y mientras tanto ustedes escribiéndome emails diciendo que DHL estaba intentando contactar conmigo. Eso es mentira. Me he visto forzado a recoger el paquete bajo amenazas de destrucción de la mercancía, sanciones para mi de la hacienda española y por consiguiente perdida de todo mi dinero. Me han robado la ilusión del regalo. Antes de que saliera el paquete del país de origen les advertí que me DHL me quería estafar cobrandome un importe por sus servicios exagerado y ustedes no hicieron nada. Estoy de acuerdo con los impuestos que tengo que pagar, pero no con el importe de los servicios de tramitación de DHL. Son un 23% los impuestos y un 30% los servicios de DHL. Es un robo y me siento estafado en parte por ustedes también. Por no hacer nada para evitarlo y por consentirlo. Y ustedes lo consienten.”

Helpful Report

Posted 6 years ago

Dear Paco, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Correos' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“DAL 21 NOVEMBRE O AQUISTATTO E SIAMO A DECEMBRE E ANCORA NENTE COSEGNI E NENTE SOLDI LADRI NON CONSIGLIO QUESTO SITO”

Helpful Report

Posted 6 years ago

Dear Rodica, On our side however, once the product is dispatched from our warehouse, we have little or no control over what happens enroute. Our research indicates that most of the delays happen at the customs office either in Singapore itself or (usually) at the destination country or at both places. Now, Customs being a govt. entity, they do not communicate any tentative date / reasons for delay. We’ve had meetings with our authorities in the past. This then, is the reality of shipping in today’s World. Most of the time, the products are cleared immediately but at times unfortunately, delays occur and we too are unaware of it until the customer complains. We apologise for the delay and promise to continue to try and find a solution to this vexed problem. We sincerely regret the inconvenience caused. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Creation Watches - Please take note of this, on reading past complaints about import tax/duty, it would be advisable to CLEARLY show that this may be payable BEFORE customers checkout their item/s. Your website does not alert customers to Import Duties or Taxes other than in small print tucked away on the site. In a modern way of shopping, this is not a very good practice for a retailer to serve its customers and based on the reviews, clearly one that you dont want to improve either (reading your responses). I have now noted that other leading major online retailers clearly show if duties are required by the customer at checkout and if the item is being purchased from outside the UK. This is easy to see and understand So, I bought a watch from you at £64 pounds (no delivery charges - great, but didn't know it was coming from Singapore!) however there was a fat duty of £23 to be paid on top!!! The same watch is only £74 on AMAZON with no duty and sourced from within the UK... Learnt my lesson i guess. Wont buy from you again unless you re-design the checkout and ensure customer awareness is applied IN BIG FAT TYPE WHEN CHECKING OUT. Thanks for the experience!!!”

Helpful Report

Posted 6 years ago

Dear Mac, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Awfull delivery service. I have to wait 5 to 6 weeks on a watch that should be delivered in 2-4 days as stated on the website. Ofcourse it can happen that a watch has another delivery time because of a lot of reasons, BUT COMMUNICATE THIS BEFORE SENDING! If i want to cancel this order because of the bad service i have to send the watch back on my own cost. So be aware before buying.”

Helpful Report

Posted 6 years ago

Dear Niek, We TOTALLY AGREE with your assessment! On our side however, once the product is dispatched from our warehouse, we have little or no control over what happens enroute. Our research indicates that most of the delays happen at the customs office either in Singapore itself or (usually) at the destination country or at both places. Now, Customs being a govt. entity, they do not communicate any tentative date / reasons for delay. We’ve had meetings with our authorities in the past. This then, is the reality of shipping in today’s World. Most of the time, the products are cleared immediately but at times unfortunately, delays occur and we too are unaware of it until the customer complains. We apologise for the delay and promise to continue to try and find a solution to this vexed problem. We sincerely regret the inconvenience caused. Best Regards, Sally

Posted 6 years ago

“Not only did I have to pay £18.50 tax , I had to pay extra postage charge as you didn't have correct postage on the parcel, makes a £53 watch expensive!!”

Helpful Report

Posted 6 years ago

Dear Martin, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I like what they selling but I don't like an extra charge from DHL on the door I have to pay extra $41 taxes and other fees. They know u will pay extra but they hide from costumes and no warranty and for any other reason u need to pay for a return shipping from Toronto to Singapore other 40 dollars something. I do not recommend never again...”

Helpful Report

Posted 6 years ago

Dear Gabor, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“My shipment never arrived. the customer service only answer me that they are working with singpost...but it's been 5 months since it lasted… Don' buy anything here! i will change my review if they find a solution!!!”

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Posted 6 years ago

Dear Eric, We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. Our shipping department is investigating this along with the courier company. Please allow us a few days to sort this out. We thank you for your patience. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I bought a Seiko SNk809K1 and a Seiko box, you have to pay extra to get the box, but they sent me only the empty box. No watch. I have complained and sent them a photo of their dispatch label that proves by the weight that there was no watch in the parcel. So far they are ignoring me because they simply do not value me as a customer, they can afford to do that because they sell so many watches so pray your transaction goes smoothly. 10% of the reviews are 1 star and that's because they do not know what to do when problems arise with an order.”

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Posted 6 years ago

Dear Martin, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. Best Regards, Sally

Posted 6 years ago

“Rip of just received 35.00 pound custom charge before I receive watch lol nothing said before purchase especially to amount of 35.00 im housebound disabled in ill health way over priced watch plus 35.00 custom charge and they claim u getting good deal I dont think so lol AVOID!!!! Im utterly annoyed plus couldnt pay money in my bank even if I had it coz im housebound my disability benefit goes directly in but spent buying the blooming thing 21p balance remaining and 3 weeks till next payment in lol so lost watch plus 127.00 took for watch AVOID!!!!!!!”

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Posted 6 years ago

Dear Phillip, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Royal Mail' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I was left with a brand new not working watch to the point I went to the head office. This is the reply I got back We are sorry to learn you feel unhappy. However the warranty clearly outlines coverage is valid only when purchased from an Authorized Retailer of Citizen watches. RSL is not one of our authorized retailers and as such we are unable to offer any warranty coverage for your purchase. Unauthorized resellers obtain their watches from a variety of sources other than Citizen and therefore Citizen cannot guarantee the quality or condition of the product in these transactions. These may be returned watches, personal watches offered for sale or watches obtained on the gray market. Pricing can certainly be very attractive when purchasing through these venues and typically resellers do not disclose the warranty will not be valid. We are aware that some unauthorized resellers offer their own warranties. You may wish to contact the seller in which the watch was purchased to discover if they offer any type of warranty. Should you have any inquiry, please feel free to contact us. We would be most pleased to serve you. Yours sincerely, Customer Service Citizen Watch Co., Ltd.”

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Posted 6 years ago

Dear Steve, We always try to give best service to our customers. We regret any inconvenience caused. Sometimes service center refused to repair since purchase over internet, please let us know immediately so we will take care of repair.

Posted 6 years ago

“I was given the impression the company was in Europe but the watch was shipped to me from Singapore. That meant I had to pay a extra 70USD to Swedish customs.There was no informatiom regarding this when i bought the watch so the purchase became alot more expensive than it looked on their webpage. The watch also has Arabic letters so I can't read what month it is. That is not how it looked in the pictures. In short, I haven't got the watch that I ordered and the price has become alot more expensive. That is not ok.”

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Posted 6 years ago

Dear Johannes, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. For your next order you can choose Registered Airmail shipping since there are less chance customs taxes with this shipping method. You may change it to English by pulling the crown out once and then rotating it. Once you set it to English, it will remain at English. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Would rate it minus 5 star.. Totally fraud company which is stealing customers money. I've ordered a watch in August LAST year.. order #10245143 with tracking RT162877759SG. Sing Post confirmed it as lost or damaged. Ok. But since than No package, no refund, even no more replies to my e-mails. Amazing story. Creation watches, the Sing Post has refund you on 14th of August. Why don't you refund me after more then year of wait?! Next time I'm in Singapore, going to kick your asses.. We russians are quite touchy. Guys, NEVER deal with this frauds unless you're fine with have your money stolen like this.”

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Posted 6 years ago

Dear Dmitriy, We are still working with SingPost, will update you soon. We always try to give best service to our customers. We regret any inconvenience caused. Regards, Sally

Posted 6 years ago

“These people will rob, cheat and lie. They sent me a broken watch, no warranty and after i sent it back for repairs it disappears into the black hole of the Creationwatches service department. 15 weeks and counting. Don't bother with this company, you are better off buying watches over the counter.”

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Posted 6 years ago

Dear Georg, Apologies for delay but we have asked repair center to send working watch back to us. Sometimes we receive repaired watches but not in working condition from repair center hence we always check the watches before shipping out to our customers. We strive to provide best service to our customers, we regret any inconvenience caused. Thank You. Best Regards, Sally

Posted 6 years ago

“Bij de bestelling staat nergens vermeld dat ik Rembourskosten moet betalen.Na 2 weken ontving ik pas de horloge op het postkantoor en moest nog € 18,43 betalen om ze te ontvangen.Hoe is zoiets mogelijk?”

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Posted 6 years ago

Dear Pieter, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“6 WEEKS STILL NO ITEM 24 EMAILS AND NO JOY REQUESTED REFUND”

Helpful Report

Posted 6 years ago

Dear Alan, We have sent a reminder to SingPost in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. Please keep in touch with us via email we will resolve your problem as soon as possible. Regards, Vanya

Posted 6 years ago

“I received a broken watch, turns out the guarantee was not valid since Creationwatches is not a licensed retailer. I sent the watch back to them for repair and ten weeks later all i get is the same response asking me to wait longer. All things considered, buying from a local shop is not really more expensive and at least you are not dealing with shameless villains.”

Helpful Report

Posted 6 years ago

Dear Georg, Sometimes service center refused to repair for online purchase. We have sent a reminder to repair center in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. If in case your watch has not been repaired within 8-12 weeks after receiving by us, then we will send you a new watch if we have availability or you can choose any watch having same price from our stock. In case you don’t want to go for any other model we will refund you full money that you spent with us. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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