Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“Avoid at all costs. When your item goes out for delivery you will then discover you have to pay an import duty (£23 in my case). This is not made clear on the website at all. Creation will claim it's the customer responsibility to be aware of the over-charge but in my opinion it's up to Creation to be fully transparent with their process. DO NOT BUY FROM THIS WEBSITE.”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Dont touch with a barge pole! Unfair practices. No indication that the company is based in Singapore. There is an added import tax borne by the customer at 27% which is not communicated at purchase at all. Its hidden in small print elsewhere on site. This goes against guidelines in UK. Customer service is very poor. Phone number does not work. Email and live chats are copy and pastes of standard responses.”

Helpful Report

Posted 5 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Absolutely awful customer service. I bought my Seiko automatic watch from Creation about month ago. At start the watch the was perfect, however after 3 days of wear I noticed the watch was not holding time correctly and when held at certain angles would stop ticking. I immediately messaged someone about the fault, but after almost a week of to and from emails the best they could offer was $10 for the inconvenience. They refused to exchange/refund the watch even if I payed for shipping back to Singapore as the watch was in a "used" condition. Apparently because I adjusted the strap and took the protective stickers off they refused to look at watch, even though it was faulty. I can't get it seen by Seiko in the UK as Creation is not an authorised seller. I was livid with there customer service and would advise UK buyers to be weary as if you get a faulty product you are stuck with it.”

Helpful Report

Posted 5 years ago

Dear Customer, We regret for the inconvenience caused. We always try to give best service to our customers. But we cannot breach our policy as your watch has been used, we cannot accept it for return/exchange. You can send watch back to us for repair as watch comes with 1 year warranty. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Al llegar los relojes a España he tenido que pagar un montón de impuestos, que han subido el precio de los relojes en más de un 30%. ¡Mucho cuidado con lo que compráis! Os podría salir mucho más caro de lo que parece; como desgraciadamente ha sido mi caso.”

Helpful Report

Posted 5 years ago

Dear Juan, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Beware, do not buy from this site. To my big disappointment, I bought a Seiko watch in December 2018. I had to pay more than 40 euro in tax and duties to DHL! Creation watch knew about this issue with DHL France and they could have sent the watch via another freight provider which would have been able to avoid tax and duties and other costs. Beware on top of 40 euro half of that is VAT on duties and the other half are costs incurred by DHL!!! (the watch was 149 euro). The truth of the matter is, had I bought the watch via Amazon.fr, I would have paid the same price. To add fuel to the fire, the watch is no longer working! And the problem starts. Seiko watch makers where I live refuse to repair the watch which is still under warranty. They don’t want to send the watch to Seiko France because it was purchased online. I called Seiko France yesterday and they will not accept the watch unless it is sent by one of their watch maker. In other words, I don’t know if this is Seiko taking its revenge on consumers who buy online but I’m left with a watch that does not work. Creation Watch suggest I return the item at my cost – 25 euro to pay yet again! In spite of the many emails exchanged with Creation Watch they act as if they don’t understand and just write back saying the watch is guaranteed for 1 year by the manufacturer. But Seiko France and their watch makers will NOT take custody of the watch. Beware, don’t buy this type of watch online except via amazon.fr as the latter guarantees a refund if a customer is not satisfied with his/her purchase. Amazon.fr will also send free returns. Needless to say, I’m a very disappointed customer.”

Helpful Report

Posted 5 years ago

Dear ERIC, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Beware, do not buy from this site. To my big disappointment, I bought a Seiko watch in December 2018. I had to pay more than 40 euro in tax and duties to DHL! Creation watch knew about this issue with DHL France and they could have sent the watch via another freight provider which would have been able to avoid tax and duties and other costs. Beware on top of 40 euro half of that is VAT on duties and the other half are costs incurred by DHL!!! (the watch was 149 euro). The truth of the matter is, had I bought the watch via Amazon.fr, I would have paid the same price. To add fuel to the fire, the watch is no longer working! And the problem starts. Seiko watch makers where I live refuse to repair the watch which is still under warranty. They don’t want to send the watch to Seiko France because it was purchased online. I called Seiko France yesterday and they will not accept the watch unless it is sent by one of their watch maker. In other words, I don’t know if this is Seiko taking its revenge on consumers who buy online but I’m left with a watch that does not work. Creation Watch suggest I return the item at my cost – 25 euro to pay yet again! In spite of the many emails exchanged with Creation Watch they act as if they don’t understand and just write back saying the watch is guaranteed for 1 year by the manufacturer. But Seiko France and their watch makers will NOT take custody of the watch. Beware, don’t buy this type of watch online except via amazon.fr as the latter guarantees a refund if a customer is not satisfied with his/her purchase. Amazon.fr will also send free returns. Needless to say, I’m a very disappointed customer.”

Helpful Report

Posted 5 years ago

Dear ERIC, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Beware, do not buy from this site. To my big disappointment, I bought a Seiko watch in December 2018. I had to pay more than 40 euro in tax and duties to DHL! Creation watch knew about this issue with DHL France and they could have sent the watch via another freight provider which would have been able to avoid tax and duties and other costs. Beware on top of 40 euro half of that is VAT on duties and the other half are costs incurred by DHL!!! (the watch was 149 euro). The truth of the matter is, had I bought the watch via Amazon.fr, I would have paid the same price. To add fuel to the fire, the watch is no longer working! And the problem starts. Seiko watch makers where I live refuse to repair the watch which is still under warranty. They don’t want to send the watch to Seiko France because it was purchased online. I called Seiko France yesterday and they will not accept the watch unless it is sent by one of their watch maker. In other words, I don’t know if this is Seiko taking its revenge on consumers who buy online but I’m left with a watch that does not work. Creation Watch suggest I return the item at my cost – 25 euro to pay yet again! In spite of the many emails exchanged with Creation Watch they act as if they don’t understand and just write back saying the watch is guaranteed for 1 year by the manufacturer. But Seiko France and their watch makers will NOT take custody of the watch. Beware, don’t buy this type of watch online except via amazon.fr as the latter guarantees a refund if a customer is not satisfied with his/her purchase. Amazon.fr will also send free returns. Needless to say, I’m a very disappointed customer.”

Helpful Report

Posted 5 years ago

Dear ERIC, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“About six months ago I placed an order with these guys. I had bought a watch in the past and received it promptly. This time around, they appeared to have used a cheaper postal service since it was a lower cost item and adjusted the delivery window accordingly. So I waited. After several weeks I got worried and contacted them. They told me, it's normal, keep waiting. After a couple of months they told me they were investigating. It's now been SIX MONTHS of waiting and I'll I get back is the same copy-and-paste responses from someone called Vanya asking me to wait. I demanded my order or refund. Same copy-and-paste response. So be warned that if there are any complications with your order, THESE GUYS DON'T WANT TO KNOW ABOUT IT AND YOU'RE ON YOUR OWN. They have taken my money and I have received nothing. Absolutely appalling.”

Helpful Report

Posted 5 years ago

Dear Andrew, We take such complaints most seriously and have requested our courier company to investigate the matter. We will share the results of our investigation with you. Thank you for your patience and understanding. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“Bait and switch. Beware.”

Helpful Report

Posted 5 years ago

Dear Jules, We always try to give best service to our customers. We regret for the inconvenience caused this time. We have 30 days return/exchange policy. If you are not happy please ship watch back to us. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 5 years ago

“*Fake* TISSOT. T038.430.11.037.00 They don't send original Warranty Card and play tricks that they would send Warranty Card later. It's been two months already and they didn't send me any Warranty Card. They claim the watch to be genuine but it's not. Don't buy expensive watches from them. Avoid buying more than 150 Aussie Dollars.”

Helpful Report

Posted 6 years ago

Dear Russal, Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year manufacturing warranty. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“They tell me 10-14 days for the item to arrive. Then I get no tracking. Had to ask for tracking. Then I find out it comes from a useless Chinese shipper that may Never send it. The tracking is useless as it NEVER updates information. With the useless tracking number it went from 0-14 days to 3-4 months. What a joke. When you ask questions you are given lies, excuses and bull.”

Helpful Report

Posted 6 years ago

Dear Customer, We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret for inconvenience caused this time, will take care in future purchase and try it never happen again. Our shipping department is investigating this along with the courier company. Please allow us a few days to sort this out. We thank you for your patience. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“You suck. No response in over three weeks, no delivery of my purchase. I have put the purchase into disrepute with my credit card company. You need to be put out of business.”

Helpful Report

Posted 6 years ago

Dear Customer, Our shipping department is investigating this along with the courier company. Please allow us a few days to sort this out. We thank you for your patience. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Sorry, aber auf der Internetseite steht versand- und fachtkostenfrei für Deutschland, leider stimmt es nicht. Man muss Zollgebühren bei DHL zahlen, und dann ist der Preis vom Angebot nicht mehr interessant..”

Helpful Report

Posted 6 years ago

Dear Customer, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Compre un reloj Adidas district_m1 gold/black lo he recibido hoy a fecha de 11/3/2019 A venido con gasto de aduana de 39€ Porque no se informó de este posible gasto económico ?”

Helpful Report

Posted 6 years ago

Dear Alejandro, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“FAKE TISSOT. T038.430.11.037.00 They sell fake watches. These are Chinese made watches. Not trustworthy at all. Warranty card didn't come with the watch. They haven't given me any response yet. Another trick to be aware is their Price. They show double price first and then offer 60% or whatever discount. The watch I bought is worth 775 Aussie dollars on TISSOT website. TISSOT doesn't make online sales for Australia on their website. So I checked the price for Online Purchase Canada. 775 dollars worth of Watch is being shown for 1428 Aussie dollars on creationwatches and they are selling for 605 dollars. Fake watch would be maximum for 150 dollars whereas Creationwatches are selling it for 605 dollars. Smart Cheaters.”

Helpful Report

Posted 6 years ago

Dear Customer, The watch is a 100% genuine Tissot watch. You can get the watch verified from an independent watch technician if you wish, we will send warranty card again to you. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Don't expect to get any help from these people after the 1 year warranty period has expired. They write clearly on their webpage that there is an extended two year warranty given by them. That they don't want to acknowledge. And the Seiko authorized distributor of Scandinavian did not want to touch the watch since Creation watches are not an authorized dealer. Don't ship here!”

Helpful Report

Posted 6 years ago

Dear Customer, We always try to give best service to our customers. We regret for inconvenience caused this time. Sometimes service center refused to repair since purchase over internet. We have extended warranty you can send watch back to us for repair. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“The day in the day/date is in araic launage or somthing.”

Helpful Report

Posted 6 years ago

Dear Jan, You may change it to English by pulling the crown out once and then rotating it. Once you set it to English, it will remain at English. You can also refer to the manual of the watch. Let us know if you have any further problems. If you have any query please contact us on contact@creationwatches.com Regards, Vanya

Posted 6 years ago

“ORDER #10367620 I ordered a Seiko automatic for my wife just before Christmas and was amazed how fast delivery was, excellent BUT everything went downhill from there. The watch appeared to be new, nice box with Seiko instruction booklet and warranty card. The watch worked for about 3 days and quit. The motion wind seemed to work but if the watch sat for more than 12 hours it would quit. I contacted Creation Watches service department and dealt with Sally. I assume this is a nom d plume. The advice was to turn the watch on its back and give it a slap. Did not work. Emailed again and asked for money back. They offered me $8 for time and trouble which was an insult to me. Emailed Sally again and was offered $15 which I took. Call the Canadian Warranty dealer in Toronto Ontario and was told CREATION WATCHES are NOT an authorized dealer or seller. I was informed by their technician that I should wind the watch by hand. Maybe there are no automatic guts inside the watch, who knows. So I wind the watch every day, just like in the old days. It lasts about 16 hours and then needs to be wound again. So I am out of luck. THERE IS NO VALID WARRANTY!!! THEY ARE A BUNCH OF BANDITS-DO NOT BUY FROM THEM-THEY SELL JUNK!!!”

Helpful Report

Posted 6 years ago

Dear Customer, Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty. We always try to give best service to our customers. We regret any inconvenience caused, will take care in future purchase and try it never happen again. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I would not use this company again. The addition of taxes means that the price is the same as is available elsewhere so I might as well have bought it locally. Their terms are completely inaccurate because they say if taxes are applied they will only be minimal. This is simply not true. £25 was added to a £70 watch. I Beware!!”

Helpful Report

Posted 6 years ago

Dear Chris, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“TISSOT. T038.430.11.037.00 Bad experience. Watch arrived without warranty card and doesn't seem to be genuine. Box also doesn't look like genuine TISSOT box. This was my second purchase from Creationwatches in less than a year. My first purchase experience was great. So I made a mistake of buying second time. They won my trust first time and second time when I purchased a five times more expensive watch then my trust was broken. No more buying from Creation watches.”

Helpful Report

Posted 6 years ago

Dear Russal, We always try to give best service to our customers. We regret any inconvenience caused. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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