Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,757 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Metrics

Info

4.3

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

John Azariah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a watch from creation watches excellent service received wath in 3 days from Singapore to UK l did have to pay £45 custom import duty but this is clearly stated and shown on shipping options If you use DHL 99% you will have to pay Tax Duty TO AVOID THIS use REGISTERED Mail My 2nd watch is in transit waiting for it to arrive Hopefully no charges to pay Only negative PayPal payment link not available”

Helpful Report

Posted 6 years ago

Dear Arthur, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for ‘Royal Mail' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I bought a Seiko SNk809K1 and a Seiko box, you have to pay extra to get the box, but they sent me only the empty box. No watch. I have complained and sent them a photo of their dispatch label that proves by the weight that there was no watch in the parcel. So far they are ignoring me because they simply do not value me as a customer, they can afford to do that because they sell so many watches so pray your transaction goes smoothly. 10% of the reviews are 1 star and that's because they do not know what to do when problems arise with an order.”

Helpful Report

Posted 6 years ago

Dear Martin, Our watch shipment policy is currently in line with ground realities. What we mean by that is; the customs of various countries, tend to levy import duties on watch in a box because they assume it is a new expensive watch. If on the other hand, we dispatch watch and box separately, we notice that they usually do not levy any import duty on either consignment. This works out to your benefit. Our whole intention is to bring to you, the top branded watches at factory prices – that has been our motto right from the start. We hope you will continue to patronize us. Best Regards, Sally

Posted 6 years ago

“Rip of just received 35.00 pound custom charge before I receive watch lol nothing said before purchase especially to amount of 35.00 im housebound disabled in ill health way over priced watch plus 35.00 custom charge and they claim u getting good deal I dont think so lol AVOID!!!! Im utterly annoyed plus couldnt pay money in my bank even if I had it coz im housebound my disability benefit goes directly in but spent buying the blooming thing 21p balance remaining and 3 weeks till next payment in lol so lost watch plus 127.00 took for watch AVOID!!!!!!!”

Helpful Report

Posted 6 years ago

Dear Phillip, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Royal Mail' as there have been lesser incidences of import duty levies for that shipping option. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I was left with a brand new not working watch to the point I went to the head office. This is the reply I got back We are sorry to learn you feel unhappy. However the warranty clearly outlines coverage is valid only when purchased from an Authorized Retailer of Citizen watches. RSL is not one of our authorized retailers and as such we are unable to offer any warranty coverage for your purchase. Unauthorized resellers obtain their watches from a variety of sources other than Citizen and therefore Citizen cannot guarantee the quality or condition of the product in these transactions. These may be returned watches, personal watches offered for sale or watches obtained on the gray market. Pricing can certainly be very attractive when purchasing through these venues and typically resellers do not disclose the warranty will not be valid. We are aware that some unauthorized resellers offer their own warranties. You may wish to contact the seller in which the watch was purchased to discover if they offer any type of warranty. Should you have any inquiry, please feel free to contact us. We would be most pleased to serve you. Yours sincerely, Customer Service Citizen Watch Co., Ltd.”

Helpful Report

Posted 6 years ago

Dear Steve, We always try to give best service to our customers. We regret any inconvenience caused. Sometimes service center refused to repair since purchase over internet, please let us know immediately so we will take care of repair.

Posted 6 years ago

“Outstanding! Received within 2 working days. Had to pay import tax for £59 but even with that included the watches I purchased cost £90 cheeper. I will buy again.”

Helpful Report

Posted 6 years ago

Dear Lee, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. For your next order you can choose Registered Airmail shipping since there are less chance customs taxes with this shipping method. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“The watch came in the mail Russia for 18 days after ordering. Original. Everything works. In our stores such watches are twice as expensive. Thank the seller!”

Helpful Report

Posted 6 years ago

Dear KONSTANTIN, We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“I was given the impression the company was in Europe but the watch was shipped to me from Singapore. That meant I had to pay a extra 70USD to Swedish customs.There was no informatiom regarding this when i bought the watch so the purchase became alot more expensive than it looked on their webpage. The watch also has Arabic letters so I can't read what month it is. That is not how it looked in the pictures. In short, I haven't got the watch that I ordered and the price has become alot more expensive. That is not ok.”

Helpful Report

Posted 6 years ago

Dear Johannes, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. For your next order you can choose Registered Airmail shipping since there are less chance customs taxes with this shipping method. You may change it to English by pulling the crown out once and then rotating it. Once you set it to English, it will remain at English. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Watch arrived one day ahead of schedule and in perfect condition. Can't fault watch, price, service or delivery. An excellent all round experience. One think to remember and it is stated in delivery information is that the import duty is not included in the website price and will be payable as an extra. In my case DHL contacted me for the payment of the import duty.”

Helpful Report

Posted 6 years ago

Dear David, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. For your next order you can choose Registered Airmail shipping since there are less chance customs taxes with this shipping method. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Very satisfied with the seiko 5 piece and shipping packaging. Delivered directly to my mailbox.”

Helpful Report

Posted 6 years ago

Dear Cal, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Would rate it minus 5 star.. Totally fraud company which is stealing customers money. I've ordered a watch in August LAST year.. order #10245143 with tracking RT162877759SG. Sing Post confirmed it as lost or damaged. Ok. But since than No package, no refund, even no more replies to my e-mails. Amazing story. Creation watches, the Sing Post has refund you on 14th of August. Why don't you refund me after more then year of wait?! Next time I'm in Singapore, going to kick your asses.. We russians are quite touchy. Guys, NEVER deal with this frauds unless you're fine with have your money stolen like this.”

Helpful Report

Posted 6 years ago

Dear Dmitriy, We are still working with SingPost, will update you soon. We always try to give best service to our customers. We regret any inconvenience caused. Regards, Sally

Posted 6 years ago

“I ordered my Seiko watch online at 9-10pm on 18 October and it was delivered to my home in Berkshire in the UK at 11 am on 22 October (one day earlier than estimated). I tracked it online from Singapore to Frankfurt then to Leipzig then to London Heathrow then to Reading Berkshire and finally to my home after which I receved a polite email from Creation Watches thanking me for my custom. The price I paid was £84 to Creation plus £27 to DHL to cover import duty, VAT etc. making a total of £111. The cheapest price I could find for in the UK was £131. That's what you call first class service.”

Helpful Report

Posted 6 years ago

Dear Garry, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website. P.S. In future, we recommend you opt for 'Royal Mail' shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.

Posted 6 years ago

“Just got in my order of the Orient 3 Star. Watch is just as described. Delivery was SUPER FAST. Love the watch...will buy more...wish they will bring the Orient KING MASTER as well. Thank you”

Helpful Report

Posted 6 years ago

Dear Melloul, We are pleased that you loved the Orient purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“These people will rob, cheat and lie. They sent me a broken watch, no warranty and after i sent it back for repairs it disappears into the black hole of the Creationwatches service department. 15 weeks and counting. Don't bother with this company, you are better off buying watches over the counter.”

Helpful Report

Posted 6 years ago

Dear Georg, Apologies for delay but we have asked repair center to send working watch back to us. Sometimes we receive repaired watches but not in working condition from repair center hence we always check the watches before shipping out to our customers. We strive to provide best service to our customers, we regret any inconvenience caused. Thank You. Best Regards, Sally

Posted 6 years ago

“Im very very pleased with Ceation Watches 10 out of out for service. You are the best online business for me. I received my watch yesterday at 9:30am South Africa time. The packaging was 100% neat 👌 Im very impressed. The watch is flawless and beautiful. Im very happy. Im planning to make my next purchase very soon. I refer my family and friends who loves watches, to buy from Creation Watches Creation Watches has me as their customer for life.”

Helpful Report

Posted 6 years ago

Dear Adrian, Our packing section and our courier partner are both pleased with your appreciation of their hard work. We are pleased that you liked the watch, pricing and the experience. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Same problem import duty levied on my watch of extra £40.00 NOT GOOD! At this stage of the process it’s to late to do anything about it. I think you need to be clearer in explaining how extra costs could be incurred it’s not enough to say we can’t do anything about it you need to point customers to Royal Mail if their import duties are less than dhl At the end of the day you are up against amazon on price and service this lack of clarity spoils the whole experience.”

Helpful Report

Posted 6 years ago

Dear Chris, Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. If you do not want to pay the custom taxes, you can refuse the delivery once we get watch back to us will refund you soon. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Bij de bestelling staat nergens vermeld dat ik Rembourskosten moet betalen.Na 2 weken ontving ik pas de horloge op het postkantoor en moest nog € 18,43 betalen om ze te ontvangen.Hoe is zoiets mogelijk?”

Helpful Report

Posted 6 years ago

Dear Pieter, It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“They process my order in 2 days ~~! Dont know why. Shipping by DHL in next 2 days. And today i just received my watch. - Box is simple but it okay, can protect my watch. - Watch box & documents,.. is okay. - Watch good and beauty :) Everything working okay until now. (I just received in 5 hrs) - My duty tax about 1/2 of watch cost :( so sad... If good like this time, i will buy again :) Thanks!”

Helpful Report

Posted 6 years ago

Dear Duy, We are pleased that you liked the watches, pricing and the experience. We look forward to serving you again in the near future. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you have to pay import duties. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“6 WEEKS STILL NO ITEM 24 EMAILS AND NO JOY REQUESTED REFUND”

Helpful Report

Posted 6 years ago

Dear Alan, We have sent a reminder to SingPost in order to have an expedite update. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. We always try to give best service to our customers. Sometimes the shipment gets delayed and it is difficult to predict actual time to delivery. We regret any inconvenience caused. Please keep in touch with us via email we will resolve your problem as soon as possible. Regards, Vanya

Posted 6 years ago

“Great service and had just what I wanted a seiko land shark . It came with all its guarantees and boxed . Creation Watches I would recommend and will be using again. Thanks A M”

Helpful Report

Posted 6 years ago

Dear Andrew, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

“Ordered from CreationWatches last Thursday afternoon. Item arrived, exactly as described, on Monday. Singapore to Texas, 2 business days - Will do business with, again.”

Helpful Report

Posted 6 years ago

Dear John, Our packing section and our courier partner are both pleased with your appreciation of their hard work. We look forward to serving you again in the near future. If you have any query please contact to us on contact@creationwatches.com Best Regards, Sally

Posted 6 years ago

Iown is rated 4.3 based on 1,757 reviews