Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“The advertising of this website is very attractive. The watches are the same as on other websites. The announced prices seem to be interesting for some watches. But the final price when you receive are totally different. Sometimes it's the double because of the import tax which is not predictable. The website doesn't show the shipping country when you order your watches. The delivery delay is not respected, a couple days delay. If you don't want these problems at Christmas and the New Year, It's up to you to buy on this website or not.”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Seiko kinetic arrived but paid extra 32€ for import and DHL charged 12.4€ for two days keeping watch with them so west of time and money 👎👎👎”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Le produit (montre Seiko Solar SUP880P1) est arrivé rapidement et sans difficulté. Merci beaucoup!”

Helpful Report

Posted 4 years ago

Dear A.P. Aponte, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I bought casio gshock watch but I want cancel after I paid amount of watch but they haven't any cancellation options why .. I also mail but they didn't reply so disappointed I think this is good watch store for me ..”

Helpful Report

Posted 4 years ago

Dear Sumit, We have cancelled your order and refunded you. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Why I give 1 star because they don't have any cancel options and they don't reply any questions.. I also send mail but they didn't reply and where I found cancel because i don't want product and they have no cancel options i have already paid amount..”

Helpful Report

Posted 4 years ago

Dear Sumit, We have cancelled your order and refunded you. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Delivery took about a month time because some little issue at customs. Package weighted twice as much than stated, so they had to double check it. No issue with the watch itself, very happy with it.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Speedy despatch good product and an unbeatable price. I'll be back.”

Helpful Report

Posted 4 years ago

Dear Ray, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The was brand new, no signs of refurbish or secondary usage. Box, warranty - everything is ok. For those who doubts - shop provides authentic watches. Price is amazing and gives you ability to buy perfect watches for a way less money than in any retail shop. The only small point that I'd like CreationWatches to let customers to know prior the purchase is that DHL delivery price is going to be included in the declared parcel price, therefore you'll have to pay taxes for the delivery as well. It is quite confusing. However, remark about total parcel price (and not the checkout price which are the same but has a different meaning) during checkout would help a lot because otherwise customer is facing a false expectation which is why your shop sometimes gets a negative reviews. Would I recommend this shop? Yep, best value for the price!”

Helpful Report

Posted 4 years ago

Dear Dima, We are pleased that you loved the purchased from our online store as well as our service. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Really fast delivery and the product is just what I ordered.”

Helpful Report

Posted 4 years ago

Dear Eetu, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The watch was exactly as ordered and really arrived in 3 days to the Scandies. Excellent work!”

Helpful Report

Posted 4 years ago

Dear Sebastian, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Great fast delivery, excellent watch. Really please.”

Helpful Report

Posted 4 years ago

Dear Ray, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Pagado un reloj el 7 de septiembre y estamos a 29 de noviembre y no lo recibo. Mandados múltiples correos y contesta una tal Sally incompetente total y me da largas. Nunca más. Procedo a poner una denuncia.”

Helpful Report

Posted 4 years ago

Dear JOSE, We apologies for the inconvenience. We will keep in touch with you in regards with this concern. Please do allow us some time more in this. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Superbe montre, conforme à sa description. Contacts aisés et service parfait. Merci à vous.”

Helpful Report

Posted 4 years ago

Dear Gilles, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered on 04/04/2019, sent on 11/14/2019. Extraction to the Urals 11/28/2019. Hours satisfied. Warranty and Printing Documentation.”

Helpful Report

Posted 4 years ago

Dear Nikolay, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered on 04/04/2019, sent on 11/14/2019. Extraction to the Urals 11/28/2019. Hours satisfied. Warranty and Printing Documentation.”

Helpful Report

Posted 4 years ago

Dear Nikolay, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Nice watch but custom TX to pay with DHL”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Excellent service the speed of delivery top of the line!”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Prompt delivery,as advertised,all factory fresh, professional,pleasant business. repeat business assured.thanxjim fike”

Helpful Report

Posted 4 years ago

Dear James, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I ordered a Tissot watch for my husband's 70th birthday. The website claimed it would take 4-6 working days to arrive which is misleading.. I ordered in good time. The package didn't arrive and I realised it was addressed to the billing address instead of requested posting address. I tried to track it and was initially unable to as it was held in Singapore. I emailed Creation watches several times but only got a tracking number and no help. It eventually arrived in UK but wasn't delivered and was held awaiting payment of VAT and a UK holding charge. These charges were not explained on your website so very misleading. I eventually had to personally collect it 17 days from purchase and too late for the special occasion so very very disappointed. Would not buy from you again.Buyers beware”

Helpful Report

Posted 4 years ago

Dear Mary, Your watch has been sent by SingPost. SingPost usually take around 3 to 4 weeks to deliver the watch to your address. As per our records your watch has been delivered. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Very satisfied to have my first watch from creationwatches.com Good response and fast delivery in a just few days. For hure will shop again , and will recommend to all our friends. Thank's Raul.”

Helpful Report

Posted 4 years ago

Dear Anita, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews