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Iown Reviews

4.3 Rating 1,757 Reviews
83 %
of reviewers recommend Iown
4.3
Based on 1,757 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 10th August 2024
Anonymous
Iown 1 star review on 20th May 2024
Anonymous
Iown 5 star review on 23rd September 2021
Cristian Lovera
Iown 4 star review on 20th September 2021
Chris FP (Hampshire UK)
Iown 5 star review on 28th August 2021
Anonymous
Iown 5 star review on 16th August 2021
John Azariah
5
Anonymous
Anonymous  // 01/01/2019
Customer service and packaging was excellent + the price, for a watch I couldn't find in my country, was right! DHL Express delivery in seven working days. Declared the goods myself via web and paid VAT (24% in Finland). I'm so pleased I managed to purchase this legendary Seiko Automatic Diver's 200m watch which is no longer produced. Thank you, highly recommended!
Helpful Report
Posted 5 years ago
Dear Sisu, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Shipping was quick, arrived within the time quoted. The watch is beautiful, just as described, but I wish the minute and the hour hands are a little bit darker, for my older eyes, it's a little hard tell the time. All in all, I think the watch is very well built, all the indicators lined up perfectly and the size is perfect for my 7" wrist.
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. If you wish you can send the watch back to us for Return or Exchange. We have 30 days watch Return or Exchange. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Very fast delivery from Singapore. I ordered the SEIKO 5 series sports, automatic version date and time. Watch is gorgeous and in original SEIKO box. Date display and day of the week choice of english or arabic language. Will definitely shop again in this website!
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Great service as usual from creation watches, but I wouldn't use dhl next time , I bought a Seiko 5 for 91 euro and got hit with a 50 euro charge. I've previously bought watches around the same price using airmail and paid nothing, takes a good bit longer but cheaper in the long run!!
Helpful Report
Posted 5 years ago
Dear Jerry , We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
I had to pay customs fee as it came from Asia, but the price still was better than any other I saw. Service was great and shipping was perfect with dhl express notifications.
Helpful Report
Posted 5 years ago
Dear Owen, We are pleased that you loved the purchased from our online store as well as our service. As explained in our website,the shipping fees are paid by us and Import duties (if any) are always the responsibility of the buyer. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
I ordered a watch and got it pretty soon. I did not get a tracking code but im not sure if i was even supposed to get one as i did not select any spesific delivery method. Anyways i am pelased with the watch and the price of said watch. Overall I am happy with creationwatches. This was my second purchase and I will be a returning customer! regards Sami s
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Fast delivery. Great products and pricing. I'm impressed!
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Quick transaction, delivered to Serbia in 14 days. Watch is flawless, just as discribed. It came with a box and a plush pouch. I am very satisfied with the purchase, would buy again.
Helpful Report
Posted 5 years ago
Dear Nemanja, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Everything is perfect
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Very happy with the watch however I selected the slower delivery method and still paid £60 in duty so bear that in mind when buying anything from creation watches. Communication was ok.
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Received my order in 4 days and I am amazed how fast I got my item considering it was shipped from Singapore all the way to Canada. My new automatic watch (Seiko SNZG15) came in a Seiko box, which was then packaged inside another protected box mixed with some packing peanuts. The watch is brand new with tags. Very happy with my purchase. And will be looking for more future purchases with CreationWatches.com
Helpful Report
Posted 5 years ago
Dear Chris, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
I’ve never considered buying a watch before seeing it before, I took a chance, knowing myself...and I really loved it. The entire process was done professionally and I received it in excellent condition and on time! Well done!
Helpful Report
Posted 5 years ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Delivered on Time in Perfect Condition
Helpful Report
Posted 5 years ago
Dear Jon, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Great watches and super fast delivery. The problem is the duty/vat charge one has to pay. I payed DHL £83 Duty. Keep this in mind. I personally wouldn’t buy from CW again.
Helpful Report
Posted 5 years ago
Dear Tony, We are pleased that you loved the purchased from our online store as well as our service.As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Very good service with fast reliable delivery with plenty of options from DHL to have the package picked up from another location. which was useful for me as I am rarely home to sign for things. Watch was better than described too!
Helpful Report
Posted 5 years ago
Dear Jack, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Très jolie montre automatique avec sa boîte et ses papiers; livraison particuièrement rapide! Règlement des frais de douane facilités avec DHL. Très bonne expérience! Very nice automatic watch with its box and papers; especially fast delivery! Payment of customs fees facilitated with DHL. Very good experience!
Helpful Report
Posted 5 years ago
Dear Blaise, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
I’m not satisfied just because the parcel came from Asian and I had to pay like 30% of value just in taxes. The watch had the normal price then stores around.
Helpful Report
Posted 5 years ago
Dear Rafael, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Hi RAUL; for you, I have the sundae is already 3uro, and I'm with you, very pleased. You have the correct attitude towards the customer, and you are happy to recommend you. Best regards Ales
Helpful Report
Posted 5 years ago
Dear Ales, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Very Nice watch ,super good price,fast shipment . custom and local tax fee of 60€ were a minus. Stil a good deal
Helpful Report
Posted 5 years ago
Dear Marc, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Excellent service, fast shipment. The watch is beautiful. Very happy with my purchse. Thank you very much.
Helpful Report
Posted 5 years ago
Dear Tom, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 years ago
Iown is rated 4.3 based on 1,757 reviews