Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience! My only comment would be to share shipping ETA’s up front. I ended up emailing customer service to find out ETA. Had a quick and pleasant reply. Will be ordering more rugs from you in the future. Thank you!”

Helpful Report

Posted 2 years ago

“Arrived on time and well packaged Was trying to match a rug I already have and it matched perfectly!”

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Posted 2 years ago

“The representative was very helpful in locating a the rug that I was looking for.”

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Posted 2 years ago

“I was very pleased with the prompt customer service assistance”

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Posted 2 years ago

“I never received the rug I ordered!!! It’s been 4 months.”

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Posted 2 years ago

“We ordered a rug two months ago, and online it was listed as in stock. After the rug wasn’t shipped for over a week, I contacted customer support, and was told the rug actually wasn’t in stock and the next shipment of them would arrive “sometime within the next 8 weeks.” They did offer to switch out the rug for another larger size, but I agreed to wait for the original one we ordered because the larger size wouldn’t fit in our home. That was fine. However, during the following weeks, I received no further updates on the ETA until reaching back out for an update on week 7, checking to see if the shipment of rugs would be arriving soon. At that point, I was told the rugs were being further delayed and we now have to wait another month for this to arrive. In total, over three months of waiting, and the only resolutions was (once again) to send a rug in a bigger size that doesn’t fit or one that looks completely different. The lack of communication—just leaving us hanging—and lack of any updates on the status of the order or the whereabouts of the shipment has been frustrating. I don’t think I’ll order from here again, and I’m still just waiting for a rug that may or (god forbid) may not ever arrive.”

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Posted 2 years ago

“Rug was fine, but you tricked me into buying an overpriced rug pad that you describe as a Karastan 1/4” rug pad and you sent a cheap 1/8” rug pad that would scratch your floor or ruin it. What a horrible and dishonest practice”

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Posted 2 years ago

“The delivery of my rug was easy and came faster than promised.”

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Posted 2 years ago

“Very pleased with my purchase. I am not a seasoned on-line buyer. I typically like to see/touch what I’m buying. But I’ve been pleased on multiple levels. First with the level of customer service and ease of ordering. I had many questions and everyone I chatted with were so nice and professional and answered all of my questions. Second, I had no trouble placing my order. It was an order for 6 rugs. They were all the same style (Safavieh Blossom 912B) but different sizes. Third, the speed that they were delivered. When the order was placed the arrival time was 2-3 months but they all arrived in great condition within 2 weeks! Fourth, the rugs are beautiful! If there were any drawbacks at all it would be that the wool rugs had a lot of fuzz but that seems to be diminishing with each vacuuming and the colors are also becoming more brilliant as the fuzz is going away. Highly recommend ordering these rugs from this company. Thank you”

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Posted 2 years ago

“Can’t remember the woman I talked to when I had to call in prior to ordering but check it out cuz she was great!”

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Posted 2 years ago

“This company was great to work with. They were very friendly and helped with any question I had. My rugs were delived right on time.”

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Posted 2 years ago

“Very impressed with the quality of rug as well as the customer service from RugsDoneRight. I would order again based on my experience! Love the selection too...so many choices and at amazing prices.”

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Posted 2 years ago

“Great prices and great service. I purchased 4 Kalaty rugs for our home and saved $10k on the same rugs priced by a local retailer. The communication from RugsDoneRight was terrific - couldn't have asked for a better experience. They'll be my go-to for all future rug purchases.”

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Posted 2 years ago

“Lisa was incredible!”

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Posted 2 years ago

“I got a swift response to my inquiry and I was kept informed of my delivery status frequently.”

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Posted 2 years ago

“My issue is that the pictures of the rugs look nothing like the actual rugs. The picture has various shades of gold and is beautiful. The actual rug is dull with very little gold, Very disappointing.”

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Posted 2 years ago

“Awful Robyn Awful customer service don’t order anything from them. Not worth it Rug was completely different as pictured and they do not accept returns skip them”

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Posted 2 years ago

“Initial rug ordered had a disruption of the weave when we opened it. Contacted RDR immediately - heard back from them a week later. Got a return label for the defective rug and sent it back. Got a message that they would send a new rug but almost two weeks later, I haven’t gotten any indication that they are sending the new replacement one. I’d call this company Rugs Done Wrong.”

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Posted 2 years ago

“The rug is high quality, frankley RugsDoneRight has higher quality than most of the rug companies Ive shopped on line”

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Posted 2 years ago

“Excellent quality and quick delivery. If I need another rug I will for sure buy from Rugs Done Right again!!! 5 stars!!”

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Posted 2 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews