Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug at a good price. Delivered very quickly. Great service.”

Helpful Report

Posted 10 years ago

“Speedy delivery, good communication and great customer service. Rugs lovely too.”

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Posted 10 years ago

“Always a good service from this fabulous rug store. I have bought a few times now and the quality is always superb, and the price is great.”

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Posted 10 years ago

“I felt a bit anxious purchasing a rug online as i wasn't sure whether the colours shown on my screen would be the same as the actual colours. Or how the rug would feel to to touch. I needent have worried. The colours were spot on and the rug feels lovely and soft and it was a great price. The web site was easy to use and so was the payment process. I ordered on a sunday afternoon and it arrived on tuesday. Excellent all round. Can highly recommend.”

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Posted 10 years ago

“Excellent company to deal with. Quick and professional service and great communication. Would highly recommend them.”

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Posted 10 years ago

“I was looking for a William Morris pattern rug and looked at several websites which offer the same or very similar products. I found that Rugstore was not only very competitive on price, they offered faster delivery than others and also had the option of non-slip underlay. The latter was important as the rug would lie on a recently renovated wooden florring. The rug arrived even sooner than I had ared hop and looks fabulous. I can recommend Rugstore without reservation!”

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Posted 10 years ago

“Beautiful rug great price, great delivery service. I would definitely recommend rug store.”

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Posted 10 years ago

“We purchased a hemp stripe rug which we are delighted with. It looks even better in the flesh and has a nice pile to it. Unfortunately I had a problem with the non-slip under matting due to a chemical sensitivity (not that uncommon for me with rubber products). Customer services was excellent even though this is the first time a customer has had such a problem. No quibble and a very quick refund. Would use again and am happy to recommend.”

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Posted 10 years ago

“Beautiful rug and a speedy delivery. Would recommend RugStore.”

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Posted 10 years ago

“Easy-to-use website, prompt delivery, nice rug, reasonably priced. Pleased.”

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Posted 10 years ago

“Brill rug as picture on web delivered really quickly and a real quality product”

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Posted 10 years ago

“Simple ordering process and quick delivery, I received my beautiful rug within 7 days of ordering. Lovely quality and just as described on the website.”

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Posted 10 years ago

“Great service & commuication”

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Posted 10 years ago

“Though I had problems with making payment on-line, when I phoned the company the following day I had a very positive experience, The rugs were delivered very promptly”

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Posted 10 years ago

“Having spent a great deal of time searching online for that one perfect rug, I found it at last on your site. The Tundra white/silver rug is absolutely gorgeous and adds the finishing designer touch to my white/grey living room. The deep shag pile has a soft silky feel and is warm and inviting. It is most definitely a statement piece on my oak floor and has received many compliments. Service is first class, delivery time less than 2 days and very well packaged. All this for a very affordable price.”

Helpful Report

Posted 10 years ago

“The product, price and service I received were all excellent! The rug arrived when expected (courrier informed me of the hour to expect it) and once I opened it and very closely inspected it, I found one of the stitches had pulled. The RugStore NE arranged for delivery of a new rug, collection of the old one with no hassles and within a few days. I really felt that they cared about my satisfaction. The rug (Silver Jewel) is excellent quality (sometimes hard to see online), I absolutely love it and I would definately use them again.”

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Posted 10 years ago

“My order arrived promptly as described. All fine. Many thanks”

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Posted 10 years ago

“Fast delivery exceptional value will definitely buy from you again”

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Posted 10 years ago

“Great service”

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Posted 10 years ago

“Excellent service, fast delivery with excellent communication from RugstoreNE. We are very pleased with our rug. Would recommend this company to anyone.”

Helpful Report

Posted 10 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews