“Never ever ever buy from this place! I'm convinced that they sell fakes. I bought an item more than a month ago. Received the item broken and sent it back. It's very difficult for them to respond to you or answer your calls. I'm still waiting for my refund...”
“Place an order 3 weeks ago and still haven't received my items. I called last week, the lady on the phone said she will get back to me and she didn't. I called again today only to find that my items have been delivered to someone I don't even know.”
“FAKE GUESS BAG: I have just received a guess bag from runwaysale, this bag is not genuine. I wonder if any of the stuff I ordered is? Are they selling us fake stuff?”
“I bought two pairs of shoes, 1 size my size and second 1 size bigger. The order was delivered at a cost of R60 and to my shock Both shoes were extremely too small, i then requested a return for both at another cost of R60, initially when i was requesting a return i opted for a store credit as i intended to buy again, their return process raised an alarm to me as i had to send them an email to confirm if the store received the items and again to credit my account anyway i continued to shop from friday when the credit was passed and shoped until Monday morning but couldn't find the shoes that i liked and that was going to be a perfect fit as i didn't want to return anything again to them, to avoid to pay another R120 of course. But i failed to find anything, i then contacted them to rather refund me, Melina has been responding to all my emails, she told me that the since i initially requested a store credit they will not be able to refund me as the system will not balance, to my shock which system is that, any system can reverse and re perform any transaction, she then told me she will follow up with management, i didn't hwar again from Melina and i sent a follow up email, Carla replied saying Melina is on leave and will help me upon her return, that was another shock again because if she could respond on behalf of her why couldn't she continue with the query because im sure Melina did not take the system with, she then replied saying that they can not refund me as i wanted a store credit when i requested a return, yes i did but i have changed my mind now and there is nothing i want from them, i realised its expensive to shop with them. Also the fact that 2 sizes are small means its possible that the items might be factory faults. So to save me money rather give me my money and i will shop where they know how to treat a customer.”
“so far i am happy with your service even though i was disappointed the other day when i have purchased hip hop dress and you gave me a different brand yes the dress was looking exactly as the one i have ordered except for a brand. sometimes the courier does not even send the tracking number and i have to call or send e-mail to locate my order.”
“I have been ordering from runway for some time now
I love their goods but their delivery service is pathetic. They just can't stick to the agreed delivery days on order form. It's only when you call that they may start to act. If they must not blame dawn wings courier because they only act when they get staff.”
“I am so unhappy with service i got.this is the first time i do an online order and get this poor services.they waited over two weeks to inform me that some of the items i have order they could not deliverthen i got 3 agents telling me different stories.i have learned my lesson to stick to take alot and superbalist.”
“Hi I have placed an order on the 16 April 2019, STATUS: waiting for courier to pick up the package. It’s so sad, I wanted to wear the shoes this week on Saturday but now I’m forced to buy the same style shoes at the mall. I’m extremely disappointed”
“I bought a gift for someone and its taking a whole month to arrive :( you guys can learn something from takealot.com. You should always have stock available for items you advertised online, it's unfair that we have to wait 2 months for items to arrive in the warehouse after the order has been placed.”
“They take forever to deliver and the service there is just horrible. I bought sneakers and they took over two months to deliver, when they finally did it was the wrong size.
I requested a return and they promised to send someone to pick up the shoes and I am still waiting- and it has been four months now.
The service there is just horrible”
“bought two tops. I am a regular customer of theirs. The nametag is Legend. The tag was cut down the centre making it a reject. I have written to them and advised them to uplift the goods and refund my account.”
