“FAKE GUESS BAG: I have just received a guess bag from runwaysale, this bag is not genuine. I wonder if any of the stuff I ordered is? Are they selling us fake stuff?”
“I spoke to Genevieve and i wanted to change my address because i ordered with the wrong address and some clothes sizes. She was helpful within a few minutes. Cant wait for my order🤗”
“Melinda helped me so well when I had a problem regarding my payment. I submitted it twice which lead to cancellation but Melinda assisted me so well and got it sorted quick sticks! Thank you!”
“I'm a loyal customer of runway sale. I recently made a payment with my credit card and the transaction was proceeded twice. I called in and was assisted by a lady whose name is melinda. She was very helpful with regards to my query. She was knowledgeable about how to rectify my problem. Melinda was also polite and friendly.
Thank you for the efficiency in which my query was resolved.”
“Runaway is the best, I don't even bother myself by going to the shops anymore, I just lie on my bed and order, quality, unique and fast! good customer service, love Runaway!!!”
“I’ve returned items that I couldn’t fit and I was told to forward my banking details for the refund, the mail I sent was stuck in my outbox but never bothered to fix the outgoing mail. Today I fixed the issue the email was released to Runway almost 2 months later but I got the response immediately. I wasn’t sure if this would still work, you are amazing and you make shopping online hustle free... keep up the good work. I’m so happy 🙈”
“Delivery is within the said time frame. All items arrive as seen on the site. Their cell number provided online was legit and the ladies on call were very approachable and easy to talk to. I received an email from Melina regarding items that were not sourced and an apology for any inconvenience caused, this was brilliant service in my opinion. Refund will be made to my account for items not sourced. I will definitely make future purchases on this site.”
“Runwaysale really have a great team in their help desk. They answer emails so promptly and very politely. Today I was helped by Mariska with an issue within minutes of sending the email. I can say Runwaysale have one of the best help desks I've ever dealt with. Thank you all”
“Love the sales! found the brand my son likes that I would never pay the full price for as in-store. Lucky for him I found them on RunwaySale at a discounted price so now he gets what he wants! I was also able to phone them up and amend an order just after I had placed it online.”
“Runway is so much better than other online purchases as it is always quick with a reply if there is any questions. AND there is always a helpful solution with friendly staff. Delivery is on time which is like your own arranged Xmas gift. I also found that you can really shop at better prices.”
