Ryanair Reviews

Name: Ryanair
Rating: 2.31

2.3 Rating 102 Reviews

31 %

of reviewers recommend Ryanair

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2.3

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Ryanair 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

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“i paid online for sister of my wife with her boys of 1 year, and it was clear if we did not do check in then we need to do it in airport before 40 min max of flight time, at the time we arrive they we want say no if you dont do check in online then you lost, after we start push push little bit because we felt that our place has been sold to another one. after we push the lady agent she said ah oki but you should pay with international card even there is no notifcation about it in our confirmation letter. She refuse cash and she was unrespectable agent. really they cheat us, they stolle our money and they dont allowed at middle of night women with a small bebe. as we are moroccan we should not support this kind of company in our country. even the agent of ryanair cover her name, she dont want to give her name, really no professional at all. i will never never and ever choose to flight in a company cheap mind, bad service and stolling my money with all the preuve.”

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Posted 6 months ago

“Early 6.25 am flight to Tenerife delayed by half hour already, how can there early flights be delayed. I understand delays at the end of the day but not early flights”

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Posted 7 months ago

“ecommend Ryanair I would not recommend Ryanair. Considering I flew out from a muslim country I would of thought they would of at least had some vegetarian food available .That was not the case. Everything on the menu was meat and not halal (bacon and non halal chicken).The only thing they had was vegan lasagne and snack which if you don't like it or allergic you have to go hungry !!.The only other thing you can do is buy snacks which is very expensive I bought 3 snacks for £9 .Very poor service”

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Posted 7 months ago

“Treated extremely badly by Ryanair so called customer assistance at baggage drop. Staff member deliberately made a scene and ignited an argument instead of calming it down. What kind of training do staff get to deal with customers?? Makes me wonder as a person that has been providing customer support services for 35 years!! Insainly bad and defines Ryanair!”

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Posted 7 months ago

“Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615.....endless engineers coming onto the plane as theres an issue, poor comunication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one ) just announced another engineer is coming to do a 2nd opinion ????? filling me with confidence!!!!!! everyone thirsty as its hot but don't worry we are being looked after as its been announced there is water for us to purchase if needed!!!!!!! Oh Goody time is now 7.21 and an engineer is now going to try and fix the plane ?????? and hopefully we will get more news in 30 mins. Hopless service!”

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Posted 7 months ago

“We've used RyanAir for over 10 years, it is was it is. But on this occasion, at Seville Airport, the staff are they are seeming to want to scam customers. We had a bag which perfectly fit in the metal casing for onboard bags, we've used this bag on all our RyanAir flights. But the staff at Seville closed the boarding gates and said we are not getting on the flight unless we pay £40 and check-in the bag... It was an extremely distressing situation, and we didn't understand what was going on. The bag fit! If you're thinking of flying with RyanAir from Seville, just don't do it - it looks like staff are getting bonuses for forcing people to pay more for baggage. Lead check in badge number: 981 She needs to be sacked!”

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Posted 7 months ago

“HUGE SCAM - SHOULD BE FORBIDDEN Worst airline, should not be allowed to operate. A scam from A-Z, making people's travel experience a complete nightmare. Ryanair only makes money by ripping off people when they are in a desperate situation, eg at the gate when the bag measures according to website requirements but is 1mm taller than the bent box Ryanair uses as measurement and last minute check in charges are high, or closing the gate minutes earlier than announced when security lines are very long and slow. We are frequent worldwide travellers and only reluctantly booked Ryanair as it was the only direct flight for our family of 5. We had the WORST AND EXPENSIVE FOR POOREST QUALITY experience and will NEVER deal with them again. Please be warned and DO NOT EVER travel Ryanair.”

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Posted 7 months ago

“Flight was good...easy to get from place to place cheaply. Sadly, their offer to obtain transportation to and from airport went badly. I pre-ordered, and the driver was 10 min late. We had to book an UBER last minute to get to airport on time. Funny enough, the UBER driver was there within 1 minute. We then recieved a cancellation fee from UBER, which was confusing. The car we were in was the same license plate as the UBER we had ordered. Upon contacting Ryan Air, the confirmed our original driver was used??? And our 25€ charge was also completed. So, I am suspicious....because they wpuld not refund us the UBER cancellation fee, even tho "their " driver was late...and it seems their same driver picked us up. But it was our new, last minute UBER license plate that picked us up. In my opinion, Ryan Air , not UBER as they insist, should be refunding us our cancellation fee....as we did not cancel the UBER. I will not use Ryan Air again for this service. It is suspicious and they refuse to rectify the issue”

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Posted 9 months ago

“Booked a fight from copenhagen to poland though booking.com Somewhere in the email from booking.com it states that checkin must be done online from home. I figure I'll do it in the morning since I have plenty of time. it's low season and I don't have any checked in luggage. I live in Copenhagen not far from the airport. Morning comes and I try to check in online. No luck, apparently they close online checkin 3 hours before the flight. I figure I'll just check in at the airport at those self serve terminals. I arrive at the airport 2 hours before my flight and head for a self serve terminal. Prompt says: kindly go to service desk. Head for service desk. They charge me 42 euro to check me in. The flight itself was 57 euro. They almost charged me the price of the flight just to check me in manually! And they forced me to check in manually by closing online and self-serve checkin. This is Ryanair policy. Apparently. Rarely have I felt so shat on. Wizzair and booking are not without blame either, as they decide who they want to do business with.”

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Posted 1 year ago

“The flight experience was good , the flight was on time and cabin crew were polite and friendly but however when we got on board they didn’t welcome us or say good Morning.”

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Posted 1 year ago

“very bad airlines if you want to be scammed then you should definitely fly with these airlines. DO NOT FLY WITH RYANAIR”

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Posted 1 year ago

“A word of warning: NO! Ryanair is terrible in my experience. Let me explain. We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights. I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night. Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out. I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided. I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me. I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!”

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Posted 1 year ago

“Avoid this airline at all cost! Almost every flight delayed! I lost so much money due to being late to pick up hire car and pick up my own car from car park after delayed return flight! Most Delays caused by technical issues. Old and very tight planes. No space for legs. After flight being delayed for over 3 hours we have been provided a vouchers for 4€ each. The cheapest sandwich on this airport cost 7€. What would happened if someone doesn't have any money? Won't be able to use this voucher at all because is simply not enough to buy anything! Staff very rude. Disgusting experience every time. UNABLE TO PAY BY CASH. I will never use this airline again and do not recommend it to anyone!”

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Posted 1 year ago

“Michael O Leary is my hero i would far rather pay Ryanair prices than B A any time and with a lot younger aircraft some brand new.”

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Posted 1 year ago

“Flew out with these from Bristol to Alicante on 24/8 flight out was OK couldn't understand hostesses as language barrier was limited but flight back 31/8 was absolutely 10 out of 10. Different altogether. The team on board were fantastic. Esp the male he just ran the plane and was so delightful a credit to the company.”

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Posted 2 years ago

“Appalling experience with this company. They had a software glitch and my surname was not visible on the boarding pass and all they said was that I had to pay £115 to change my name on the plane ticket, even though it wasn't my fault.”

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Posted 2 years ago

“A very poor service at the desk, we came early to the airport but couldn’t check in through the website! We are 6 and the website logs us out after 15 minutes, there were too many requested information so we had to pay 330 € extra for not checking in 2 HOURS before flight!!!! This is so ridiculous, BTW they didn’t give us a refund..”

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Posted 2 years ago

“Ryanair would not issue a refund despite us all having Covid and not being allowed to Fly. Will never use again, what a greedy self serving opportunistic company they are.”

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Posted 3 years ago

“With Ryanair NEVER, NEVER, NEVER again!!!! I have flown with countless low-cost airlines around the world, and Ryanair the worst. Please, take note!!! NEVER, NEVER, NEVER again”

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Posted 3 years ago

“I have just been told i have tested positive for Covid, so have to self isolate for 10 days, I spoke to Ryanair to ask for a refund, but they said no they could only offer me another flight but i had to take the flight in 2021, I have to self isolate until the 11th November, i dont know how i am going to recover from Covid, but after explaining all this, they told me i would have to use the flight this year, there are no exceptions. Moving forward Ryanair will be the last choice airline for our whole company. I have traveled with Easyjet many times and have found them a lot more accomdating. Ryanair the company that clearly doesnt care”

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Posted 3 years ago

Ryanair is rated 2.3 based on 102 reviews