Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.49

4.5 Rating 2,395 Reviews

88 %

of reviewers recommend Rydale Clothing

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4.5

Based on 2,395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 5 star review on 2nd January 2025

Diana

Rydale Clothing 5 star review on 28th December 2024

Anonymous

Rydale Clothing 5 star review on 24th December 2024

Lori Kay Gross

Rydale Clothing 3 star review on 6th December 2024

Jane

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would leave half a star if i could. Point 1 - boots not fit for purpose, purchased the boots and had a half hour fitting process whereby we were duped in to buying the shoes as "reliable and long lasting" and even bought the paired socks. These left awful blisters after just 20 minutes of walking on my partners ankles which are now left with a scar. Point 2 - customer service is terrible, submitted a response to have to wait for over a month with no response - reassured i would get one and ultimately had to call twice to be told that we were at fault because they dont fit. We spent 30 minutes getting fitted by your members of staff so i would strongly disagree with this statement. Point 3 - Poor glue, sharp joins and poor materials. Don't buy unless you want your feet to look like this, i will be posting this on all platforms until acknowledgment of design fault and not fit for purpose. Save yourself time and just go ahead and buy a much better boot like a Fairfax and Favour pair.”

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Posted 1 year ago

“I bought tweed / leather satchel which looked great on the photos but on receiving it and barely opening the wrapping around the bag I realised that it was not what I thought I had purchased. The ‘leather’ decorations were not but a faux leather type plastic. I checked the description and it clearly stated that it had leather trims. Very disappointing and not worth the sale money I paid for it hence it was returned.”

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Posted 2 years ago

“Just received my new wax jacket and very happy with it”

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Posted 2 years ago

“Fantastic customer service. I bought a pair of boots 8 months ago and the quality was wonderful. unfortunately the zip broke on one. I contacted Rydale to ask about getting it mended and they offered to replace them FOC. The CS team were absolutely lovely from start to finish, can't recommend them highly enough. And their boots are gorgeous.”

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Posted 2 years ago

“It was the customer service agent that made be so happy. There is so much complaining these days and so little praise. Well, Lisa who I spoke with today showed exemplary customer service from the minute the conversation started. A tiny issue about an unusual button missing from the cuff of my new shirt when I opened the packaging was sorted with a call back within 5 mins of the first conversation. She'd searched in "the box of buttons" and found exactly what I needed. Lovely lady (ooops person) with a terrific telephone manner. Thank you x”

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Posted 2 years ago

“Bought a brown Cottam leather hat size large for a friend. He is absolutely delighted with it! Very good communication and fast dispatch. The hat is of a very good quality and a fabulous price. One happy customer!”

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Posted 2 years ago

“received 3 Huggate waistcoats as Christmas presents, having seen a celebrity chef wearing one, I picked out 3 colours. two ordered by my wife and one by my mother in law, my new favourite clothing. warm, soft, an incredibly comfortable since Christmas these have been worn every day so I will defiantly be ordering more colours”

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Posted 3 years ago

“Absolutely useless company!!! Been waiting 2 weeks for a coat which has been lost in transit. Then item out of stock and now no response. AVOID”

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Posted 3 years ago

“Do not buy shirts from this company. As you will see from many other posts, they do not reply to complaints. I have had two faulty shirts recently ( sleeve lengths 5 – 6 cms too long; longer than stated on the size chart) and all customer service said was reorder. I did and the new shirts were exactly the same. I then wrote a letter to the Managing Director simply asking if there was a problem with some batches from their Bangladeshi supplier. I have had no response, so obviously they don’t care about their customers and their supposed Quality Control is non existent.”

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Posted 3 years ago

“I would never use this company again , items not as described and when you ring through to customer service the woman on the phone talks over you and doesn’t want to listen to the problem , I then emailed the company to complain and have had no response, that says it all .”

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Posted 3 years ago

“Really fast delivery and good quality.”

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Posted 3 years ago

“Super fast delivery! Just received my shirts two days after placing my order, looks like good quality, haven't tried them on yet, but I do hope it fits me. 😊”

Rydale Clothing 5 star review on 20th September 2021

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Posted 3 years ago

“I purchased a pair of Lady Gransmoor ii wellies for the princely sum of £74.99 - As I spent over £60 this qualified for free delivery. To my absolute surprise I received said boots but with a £65.00 price label on them! On contacting Rydale Clothing questioning this I was advised by their customer service advisor "Our garments have price labels on that they are sold at in our stores and at shows, when selling online we have to cover the cost of the listing fee's and postage, this is why the price is slightly increased" 1. "Slightly increased" equates to almost a 15% increase (hardly slight) 2. Their web page states that there is free postage over a £60.00 expenditure - I can't quite work that out when they have already charged me £74.99 instead of the £65.00 that my boots were labelled for. 3. This company has freely admitted to me that they are operating a dual pricing operation, however nowhere on their website explains this. I wrote them a review on their website submission form detailing all of the above but I very much doubt that they will be honest or transparent enough to publish it..... Be warned and purchase from them at your peril!!!”

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Posted 3 years ago

“I have just received my riding Mack ,I am delighted with the quality,it’s fantastic. Because I am disabled and have to use a walker ,having no free hand to use an umberella I will find it just what I wanted thank you.”

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Posted 3 years ago

“Bought the waxed cotton lady’s waistcoat for every day horse work and to carry my wagon keys in a safe deep pocket. Never had it off my back all winter so from a workwear angle it speaks for itself and looks smart too.”

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Posted 3 years ago

“Purchased a cap on 23rd December not expecting or paying for next-day pre- Christmas delivery. My order was quickly acknowledge d and dispatched. Updates were received that day and 24th advising delivery 24/12/2020. Sure enough it arrived, excellent. The cap is tweed with leather peak, delivered and paid for less than &18.00 excellent. Price, quality and service.”

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Posted 4 years ago

“Shopping with these monkeys was the worst customer experience that I ever had. The product was absolutely dreadful cheap Guangzhou rubbish. A country shooting jacket that actually felt more like a flip flop. But just wait until you actually try to return an item..... they actually charge you for the privilege of sending them their rubbish back! Amazing... I then called them to complain and some haughty young lady with a dreadful Yorkshire accent just quoted T&C's at me and then hung up. I have never actually experienced anything like it.”

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Posted 4 years ago

“I ordered a hat, the size of the hat was smaller than what the website stated in its size guide. I went through the returns process, and was almost angry to discover that I had to pay £3 postage to return it (on top of the delivery postage). Not happy at all with this”

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Posted 4 years ago

“Pockets face backwards really awkward on long mack”

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Posted 4 years ago

“Brilliant customer service, I cannot fault it at all! I find all of the items I’ve bought off Rydale are a great price!! Delivery is really quick and Will forever shop with them x”

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Posted 4 years ago

Rydale Clothing is rated 4.5 based on 2,395 reviews