Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for an estimate. Was given a price then miraculously £200 was knocked off. I was then contacted again snd another£200 knocked of. I advised Safestyle I was getting offer estimates snd I would contact godmother if I was interested. I then received another two calls and was told if I didn’t sign up today tge price would go up by £400… may I advise your salespeople that if you want to have successful sakes, do not speak to people tge way I was spoken to. Disgusting v customer service.. I wouldn’t have you near my property if you gave me the windows free”

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Posted 2 years ago

“WORST COMPANY EVER! STAY FAR AWAY! The pictures say it all!”

Safestyle UK 1 star review on 12th December 2021

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Posted 2 years ago

“Shocking experience- I Arranged a quote from safestyle (Ellesmere port). The sales advisor arrived 40 minutes late, having a different excuse to the one provided by the office in the courtesy call. Regardless, I politely invited him in. The sales advisor measured up and quoted me £3800 for 2 medium windows and an exterior composite door. When I declined this, in his next breath he reduced this to £3000. When I explained that I had a local company providing a quote in the afternoon he then lowered this to £2650. As expected with any sales company, he proceeded to speak unfavourably about other companies and advised me to use Safestyle as other companies wouldn’t be able to fit me in until March-April 22 and would be poor quality. I advised that I would get back to him but thanked his for coming. Later that day, I received a call from the local manager. I advised that we had received a quote of £1800 (all in) for the same windows and doors, to be fitted end of January by a local company but thanked them for their time. The manager was pleasant. The following day I received a call from Safestyle’s Head office asking for feedback. I politely advised of my experience and that I was unhappy that they were going to charge me £3800, which was quickly reduced without any clear calculations. I shared my concerns that some customers may have been blindsided by the sales patter and ultimately paid significantly over the odds, in my opinion. The male became extremely rude, sarcastic, raising his voice and speaking over me. He asked for my honest opinion but then responded completely unprofessionally. I asked him not to call me again. That night I received another call which I did not answer. The following day I received a further call from the Head Office manager asking for feedback. I advised of the conversation I had with the previous representative and she initially apologised. However, again when I advised them that I have been unhappy with the experience and their sales approach and quote, and will be using a different company, she began talking over me, stating that safe style products are the best and that my windows and doors will fail after 5 years (despite not knowing the company). She also began raising her voice and arguing with my opinion, speaking to me in the manner that was belittling. She initially advised that they no longer use the ‘old school’ sales approach and would have called me to reduce the price had I have accepted the initially £3,800. Which I highly doubt. She then began stating that I should have expected them to start off high and reduce the price (despite just saying they don’t practice that anymore). Utterly disgusting customer service, causing stress to customers that is completely unnecessary. Contradictory and disrespectful. I will NEVER use Safestyle and I urge anyone to consider the company’s ethos and compare them to other companies before instructing them. I have had to block their number to prevent them from contacting me further. The local company have been brilliant, friendly, efficient and the quality is excellent too. No complaints! *based on my own personal opinions and experiences*”

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Posted 2 years ago

“I was looking to replace my windows and front door with bifolding door in the living room fitted.. I thought I get a quote from Safe Style UK. A salesman came and took 3 hours and took £1000 deposit for the order and nothing has been done since then...its been 2 months and no phone call from the company. I have emailed them and called them many times but was told someone will call me but no one has.. I wish I had just done to a local window company with less hassle... if you want hassle free then definitely this company is not the one to use...”

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Posted 2 years ago

“We had french doors fitted on 29 November 2021. Shortly after the installers left, we noticed there was a gap letting air in from outside. We called the offices and spoke to quality assurance who assured us someone would come out on 30 November to resolve the issue. No one arrived. We have called the office every day since and each time we are told someone will come out but we are still waiting and it’s 4th December 2021. Safestyle are not interested to fix their own poor standard installation and we paid a lot of money. Very poor customer service.”

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Posted 2 years ago

“We had a front door & Frame fitted in our lodge. Fantastic job we are thinking of having windows done. Hopefully we will have same person. We'll done Tim. You are so professional, clean & tidy. Brilliant job”

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Posted 2 years ago

“Trust me, NEVER give Safestyle UK the benefit of the doubt and allow them to come and quite. I only said yes because I actually want a quote for new windows and doors - the idiot lost himself a sale by going straight into his control tactics rather than just measure up, quote and let me buy windows I already want. How thick can you get? Typical pressure sales tactics and I've heard from others since that they will go as far as to bully people into signing a deal, refusing to leave until you do - how desperate can you get? What satisfaction is there in making money by trying to manipulate, control, pressure and bully people - and why, if the company's products, service and price are any good, would a company depend on sales people like that? They are clearly self-employed and earn on commission only - but if they were decent individuals they'd get another job. They're not decent, they're horrible nasty vile low life scum with no sense of pride and no moral decency, and they work for a money grabbing rip-off merchant company that amounts to nothing more than a soulless sales engine. Window companies like that, and people like that, make you want to avoid even buying new windows when they're something you actually want - so god knows what remorse the poor people must be feeling who never wanted windows in the first place and were pressured into it. Take my word for it, buy your windows elsewhere.”

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Posted 2 years ago

“window wa fitted in 2018 . was ok then I noticed small scratch on ledge . I have lived with it as they were the cheapest company . however just selling my flat at mo and realised that I was Never SENT THE FENSA certificate . I've now called them up and had a very rude call as now I have to sort this myself as not allowed to talk to customer service higher team ! and I've just been informed that this job was NEVER registered . folks do NOT NOT NOT use this company !!!!”

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Posted 2 years ago

“If I were able to leave a review with no stars I would. Terrible communication. workmanship and constantly let down with appointments not kept. No one takes responsibility to resolve issues. 14 months later and still having problems - fascia coming away, window locks fallen out and guttering wonky! I just wish I’d known before spending a huge amount of money with Safestyle. One of the biggest regrets of my life.”

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Posted 2 years ago

“I had two new doors fitted, my beck door has constant locking issues and leaks water into my kitchen during heavy periods of rainfall. I had an engineer from another company come out, he spent 45 minutes inspecting the doors and found that the door frames were not installed correctly, both had bows which resulted in seal failure, end result water entering my property onto a new laminated floor. After many months of phone calls and repeated visits to try and resolve the issues, a Safestyle engineer arrived on 16/11/21 to relocate the door frames and fit a new back door, from what I can see the engineer did a good job re-alining the door frames which should have been done at the time of the initial installation, however, he was unable to fit the new door because I'd had a £200 drop down blind fitted to the window, he was not allowed to remove this. I called Safestyle today to ask if they would cover the cost of removal and refitting of the blind as the problem was caused due to their installation, not that of my having a blend fitted to what I assumed would be a correctly fitted product, NO was the answer, so I'm now in a position of removing the blend myself and possibly causing damage to it or calling the fitters back in to remove and refit it at my cost which I feel is unfair as this is all down to Safestyles sloppy workmanship nothing else. I do not and would not recommend this company to anyone, their customer relations and ability to understand their responsibility with regard to correcting their customers miss-aligned incorrectly installed doors is outrageous.”

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Posted 2 years ago

“chased and chased again Just to be clear we didnt buy from safe- style but if you are thinking of getting a quote be aware of the following: the price the quote at first drops by many thousands of pounds if you sign up immediately - always a sign of a company that doesnt want to compete with others. Having then declined the quote with a definite email I was chased on some more occasions from head office when i said that they could give me a final price by email I was then rung back to be told that it had to be discussed with me on the phone so my conclusion is if you want to have a sensibly quiet life dont talk to these people about windows”

Helpful Report

Posted 3 years ago

“Paid a deposit of £100 and still not been refunded.. Finance did t go through and order was cancelled but didn’t receive my deposit and they keep passing you on to different people… Avoid this company”

Helpful Report

Posted 3 years ago

“I would put minus star if I could. Stay away from this company. The sale man was full of lie. Installation was unsafe. Big damage to the property during installation and no fix was done afterwards. Fitters & their manager tried to avoid replacing faulty product during installation and push me to use warranty in the future. Fitter tried to push me to sign completion form even before I saw the most expensive piece of the product - front-door, not to mention its installation, when being questioned, fitter said his manager pushed him to do so. Customer service was difficult to reach, and didn't help even if the phone got through. Initially I thought it was just bad luck with the fitter, but after interacting with two managers from the depo, I realized the company is systematically rotten. The attached photo is how the window looks like after 5 months' installation. And it's only one of the many problems they've left.”

Safestyle UK 1 star review on 4th November 2021

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Posted 3 years ago

“On the 8th October a salesman came to the house at my request. After speaking to the representative I ordered 2 patio doors, I was then contacted on the 14th October saying it would be 4 to 6 weeks to installation, he said that any damage to the K.rendering on the house would be covered by their insurance. I suddenly had a call at 7.30 this evening saying that they would not go ahead with the contract, telling me that I would get my deposit back. Probably something to do with any damage to the rendering Completely out of the blue. Also, asking personal questions, which had nothing whatsoever to do with fitting 2 patio doors. Only just seen the terrible reviews this minute. Absolutely dreadful”

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Posted 3 years ago

“Tonight on x ray bbc wales consumers programe on the 1 st of november 2021 shocking absolutely disgusting check them out”

Helpful Report

Posted 3 years ago

“Scam, Fraud, Health & safety hazard, hidden charges / extortion , lies, aggressive and this is just the beginning. This company is a record holder on the highest fine given by Trading Standards (2018) and it is still the same company if not worse. I have made a mistake to choose this company. They damaged my property - plaster around the windows I can see internal of my walls! When I asked to repair the damage they caused, they said it is 110 pounds extra per window extra (hidden costs, or extortion?!) They delivered broken hard wood shelves - when I rejected them I was told they are made out of natural materials, and the nature wants the wood to crack and you cannot wind with the nature! Installation was suppose to take 2-3 days, max week. After two weeks of what they called work (by a single person ofc.) still no way near to completion. Fast forward 4 months, I got windows and door "installed" with big damage to plaster - +15 cm width. Shelves broken and damaged during installation, PVC chipped in a window, patio doors shelve completely loose and causing tripping hazard. During the installation fitters decided to leave screws, nails debris all over my house. No cleaning was done. During installation they throw the window frame from 1 floor directly onto my patio in the garden - I guess it was the fastest way?! Additional scaffolding was apparently needed - but only on the front of the property, not on the back (my house is symmetrical) and paved patio on the back! In the middle of installation fitter was trying to force to me to sign the completion form, before even the front door was installed, and all the damage present! the drama he threw was unbelievable, trying to make it personal as he worked hard, and he won't get paid etc. etc. Shouting and begging was involved.... Unbelievable. The whole safestyle (UK) operates as one big scam organization with all the work being sub contracted. In order to get in touch with customer services and finally reach a person who can potentially help resolving the issue you will spend several hours on wait, being transferred between departments, until you reach a mysterious person who call him/her self "safe style" just to hear they will call you back - that never happens. Each time I rise the problem with faulty glass, frame or shelves, fitters, and who ever I managed to get in-touch with so called customer services, they tried to convince me that I have to buy faulty and damaged goods, because in this case I will have the warranty on them ! Some times reality is stranger than fiction I guess.. I bought the windows using their 0 % interest free loan. The principle was that safestyle will not get the money until I sign the release form - this is a lie! as in small print in agreement with Barclyes Partners they can get the money anytime the want, saying they have delivered the goods and service!!!! I was just notified that they (safestyle) decided that they have delivered goods and service so they took my money. They sales person was also lying - saying that he will provide us a quote, which is only valid for 1 day! After 4h of sales talk we signed - so stupid of me! Please checkout the court case against this company. I reported this case to Trading Standards hoping they can resurrect the court case from 2018.”

Safestyle UK 1 star review on 1st November 2021

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Posted 3 years ago

“We had french doors fitted on the 14th october by Ged,we were told to leave the doors 48hrs at least before using them we left them till monday,after the fitter left we found numerous small issues which we noted and took photo's of them,the doors jammed after a few days i got locked out and had to use side entrance,after numerous frustrating phone calls we finally got an engineer out today called Kyle he was wonderful he fixed what he could and identified other major faults like a cracked door.Also the complete door frame needs to be replaced and structeral damage to property to be repaired, Kyle recorded and reported everything we have a date for this to be done so we are much happier today less stresed over all been a good day thank you Kyle for your professionalsm and excellant customer care what a very nice man.”

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Posted 3 years ago

“Safestyle UK. I have had my windows and doors installed for about 2 years. The windows are good quality or at least they seem to be. The front door I had fitted was a different experience. The first install the door was bowed. This did not sit in the frame well. I have pictures. After cleaning the area I ha notice a gap underneath the door. If I got down to the floor and I could look through the gap and read my neighbours number plate across the road. I then asked for the door to be refitted. That took a few months. Finally they refitted and the gap was gone. The bow still remained. I complained again and eventually they sent what they call an engineer. He agreed I needed a new slab, that's their term for the door. I waited another 6 - 8 weeks. They finally arrived. Great. Only to find out they have the wrong colour door. So they had to reorder a new slab. Hopefully the right colour. I waited again for another 6 to 8 weeks. The time had passed, they came only this time after fitting it the engineer said you wont be happy. the paint work from the factory is in poor quality and down one side its white not grey. My door is grey both sides. The engineer had said I will order a replacement as you will have issues within a few years. He then ordered a new door. You guessed it, I waited another 6 - 8 weeks. I took the day off. I watching telly, I get a call from the engineer asking what colour is my door. I thought that's a weird question. I replied Grey, he said his is white and grey. He never came. I called the office asked for a manager and they said he had a grey door and a white and grey. They said they would call him and call me back. They never called me back. I complained again in writing and got an auto-response so they received the email but no one ever replied. I called and said can I have a date for the door to be fitted. 25th November. That's today. Only thing was safestyle was called on Friday to say they cannot attend as no engineers available. They use to advise me on an install date by text. They don't do that with me any more. I have been let down so many times to get a replacement door. How many times until it becomes not acceptable. I will now be writing to trading standards and I will want to see if Trust pilot remove this as I will write an an honest review. I have pictures of the spray paint they used on my door that is in the window to cover up the poor work. Next step is trading standards and the council and possible section 75 of the consumer act”

Safestyle UK 1 star review on 25th October 2021

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Posted 3 years ago

“Absolutely dreadful service!! Had one salesperson and one surveyor visit , to be told later down the line that 1 of my windows had been missed off the survey. Just had a phone call today 22/10/21 to say that they cannot manufacture 2 of my bigger windows 6 weeks down the line! How odd……. As these 2 windows were manufactured 20 years ago , but cannot be made now ?!? Yet, at least 5 of our neighbours have had these exact windows made in the last 3 months! Utter unprofessional time wasters !”

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Posted 3 years ago

“Absolutely dreadful company! Avoid at all costs!!! I had new windows installed but was already broken. It’s been an absolute nightmare trying to get this company to put this right. Numerous phone calls to only be met mostly by terrible customer service. At one point, I was told I’d have to pay for the damage! The day they were meant to install - they never turned up! At the second appointment- they broke the new pane of glass. Today, 21 Oct - they weren’t meant to install the new glass- I was told this morning the parts were unavailable! Though I called the night before to confirm the appointment! And I’ve now been told that they won’t visit till the 3 jan 2022!!!! It’s been an unpleasant and awful experience from start to finish”

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Posted 3 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews