Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have bought a new front door from Safestyle and have to say, we are really pleased with it. We have had great service and regular communication through these difficult times. On the day of installation, the fitters rang when they were on there way, they were very professional and cleaned up as they went along. Overall great service and product and I would recommend Safestyle... thank you”

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Posted 4 years ago

“Never ever buy from this company ....... our windows were put in in September 2019 and we are still waiting for them to be put in correctly as they’re the wrong size. We have had people come and view 6 times and try to correct the fact that they are leaking rain in onto our new plaster and they corrected two of the windows....... with an appointment to correct the others they did not turn up. Customer service just does not exist”

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Posted 4 years ago

“Do not use them. They basically are full of sh€t, they quoted me £18000 for 6 windows When I told them I got a quote the day before for £8900 for 6 windows and a bi folding patio door the drop there price by £10000 in 10 seconds. A company that can drop the price like that are con men. Do not trust them.”

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Posted 4 years ago

“Very efficient , fast and friendly , and high standard door fitted .”

Safestyle UK 5 star review on 19th June 2020

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Posted 4 years ago

“Excellent customer service, the installers were on time, the quality of their work was exceptional, extremely pleased with all aspects of the process.”

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Posted 4 years ago

“I would strongly advise looking at other companies before settling for Safestyle. We had all our windows replaced/chucked in about 18 months ago, we are still chasing them to clear the 50+ defects we listed.”

Safestyle UK 1 star review on 18th June 2020

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Posted 4 years ago

“In this current situation my windows were installed quickly and with minimum fuss, which was much appreciated. Good customer service, with a video call to get a quote!”

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Posted 4 years ago

“Safestyle made me happy by fitting my new windows. The scaffolding was erected on Monday, the fitters arrive on Tuesday, old windows removed new units fitted. We were informed that the old windows had some issues which they corrected. the team were great friendly efficient and tidy. I couldn't have asked for more. Great.”

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Posted 4 years ago

“Very happy with the service. Reasonable price and very friendly customer service . Highly recommended . 10☆ thanks”

Safestyle UK 5 star review on 18th June 2020

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Posted 4 years ago

“Awful customer service. I don't recommend. After 3 wrong surveys and remake of the windows, I lost so much time trying to speak to somebody regarding my experience, hoping that they will make something to rectify the issues. I was promised a cheque as a gesture of goodwill, 3 months ago, which never arrived, and on top of this everytime I'm calling to discuss this matter I'm being bounced from one person to another. This is the worst customer service I have ever received. Please do not believe their supposed values, they don't exist. They just want to take your money. The worse experience ever!!!!!”

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Posted 4 years ago

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Posted 4 years ago

“Fantastic service and very friendly”

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Posted 4 years ago

“Very good quality of product. Amazing staff communication. Work been done very quickly and tidy.”

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Posted 4 years ago

“Great service from start to finish , fitter was very polite and clean & tidy , would 100% recommend there work”

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Posted 4 years ago

“Unfortunately, I've had a really bad experience with Safestyle (and it's still ongoing!) - initial salesman was absolutely fine, when the fitter came to measure up he was wearing no PPE (one of the reasons I contacted Safestyle was because of their policy on safety during COVID-19). I'd even double checked it would be a factor when making appointments and was assured full PPE - 'viser, mask, gloves & shoe covers' would be worn. When I informed him that I'd been told he'd be wearing PPE, he was incredibly rude; told me it was at his discretion and announced that he 'hasn't had to wear it so far'.As you can imagine, the revelation that he has been in numerous homes potentially immediately before mine with blatent disregard, did nothing to put my mind at ease. I contacted Safestyle immediately after he had left, I was quite upset about the whole thing - that I'd been stupid enough to think they were taking measures seriously and it wasn't just lip service - I felt I'd let me family down by trusting what they'd said online and let someone into my home. I was told my refund was in hand and the matter would be escalated. When I rung to get an update the next day and wanted to be sure that my cancellation had gone through, I was told, "it definitely has, I watched him cancel the order". He also assured me I'd recieve the money on Monday (which is today - still no money). I've been told on 3 separate occasions I'd 'get a call back shortly' - still nothing. I wouldn't mind but they are not busy. Upon registering my interest I was called 6 times immediately that afternoon. Salesman the same day, fitter came 2 days later. They are just in no hurry to acknowledge their lack of safety measures/training or respect for customers. Or they are waiting until my cancellation period has expired in an attempt to not refund me... I rung for the second time today and was told (despite being told several times something to the contrary) that my order was indeed not cancelled -(again, I'd been told it was); and I'd even been given a date for when I'd recieve my refund ( I was clearly just told that to get me off the phone). Tried to ring 'head office' main line 5 times - I held for 45 mins at the longest. Their voicemail says to send an email and 'get a response within 24 hrs', sent an email, automated response states 'get a response in 72 hours' - who knows. Rung local branch 4 times - told something different each time. Shocking disregard for Government led safety measures and equally shocking customer service. AVOID. UPDATE - Have now emailed 3 times in total (well over '72 hours' since the first, and nearing that timescale since I sent the second one) and no response, and no money. No-one has been in touch regarding the fact that their staff are entering peoples homes with no PPE - they clearly do not care, and have essentially stolen £100 which I was told I'd get back days ago. Disgraceful.”

Helpful Report

Posted 4 years ago

“After rescheduling due to lockdown my door was finally fitted. The fitter was very professional and not only fitted the door but also adjusted my front door which had been fitted late last year. Highly delighted”

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Posted 4 years ago

“Due to COVID-19 installation was delayed by three months. But give Safestyle their due they booked in as soon as possible. Glad to say that on saturday they arrived worked very well and got the whole house completed in one day. Lovely job could not complain. .”

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Posted 4 years ago

“During these uncertain times, the teams that come and fitted my windows were amazing! They respected the 2 meter distance rule and made me feel at ease at all times. The teams were early got on with the work and completed the work to a fantastic standard. Very happy with the end results.”

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Posted 4 years ago

“Great looking door. Professional installation. Very happy”

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Posted 4 years ago

“Reasonable quote and excellent fittings”

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Posted 4 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews