Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

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“I have never ever known a company like it. I would never recommend safestyle to anyone. Absolutely diabolical.”

Helpful Report

Posted 1 year ago

“Less than one star if possible, they fitted my front door wonky which will not lock or close properly and have so far put off fixing it for nearly 2 years!! 5 different engineers out and counting. Wouldn't let this company instal a cat flap.”

Helpful Report

Posted 1 year ago

“Poor poor poor,customer service,delivery everything,I have to Chase people for they'r mistake But very quick at taking the payment,to come out for a quote. Damage my property and now I'm waiting to be fixed ....4 weeks gone and nobody did nothing about the situation. Stay clear of them use your local guy perhaps”

Helpful Report

Posted 1 year ago

“Poorly fitted patio doors. Had to have them replaced. But had to wait 3 months before they were fitted.never use this company again.”

Helpful Report

Posted 1 year ago

“Had our Safestyle back door fitted today by Antony Lewin he was really friendly and fitted the door without any trouble. It looked really nice and we are really happy we chose Safestyle to buy from.Antony did a great job no mess or dust anywhere a very neat fitter.He was pleasant and nice to meet a credit to Safestyle.”

Helpful Report

Posted 1 year ago

“I had arranged a quote to be made to my husband, but safe style refused to come round unless I was there too. The man was quite rude on the phone, I insisted that my husband was able to make decisions but again he said we both had to be home. So I cancelled completely. I am quite angry and disappointed”

Helpful Report

Posted 1 year ago

“I foolishly used this company and what a nightmare. I employed them to fit a new bay window to my property and also replace a couple of sealed units to the kitchen window. But as they wer fitting the bay I noticed one of the side windows was to short by about a inch and a halfe. They just put expanding foam in the gap and covered it up with plastic. The two support pillars that the sales man told me are a must to support the bay roof don't even touch the roof of the bay. Then as they wer outside tidying up I asked them if they wer going to replace the piece of rotting trim that ran on top of the old window they said no it's structural but yet two of my neighbours had there's replaced with there new bays. I ended up doing it myself. That is when I noticed the only thing supporting the bay roof is the screws that hold the windows in. There is a gap between the window frame and the bay roof of about one or two inch. Then once they came to replace the glass in the kitchen they told me they had broken it but not to worry they will be back tomorrow or the day after. But guess what nothing it's now three weeks later numerous phonecalls to them but all I get is they can't get through to the installation team they will call you back. But these CLOWNS never call you back. I asked to speak to a manager and I was shocked when somebody claiming to be a manager phoned me I told her everything I have put on here she said she would sort it out. BUT GUESS WHAT I HAVE HEARD NOTHING. Aftersales sservice is none existent at that place stay away if you have any sense.”

Helpful Report

Posted 1 year ago

“I never got as far as having windows . We had a cold caller asking could we have the men round to just give us a no obligation quote . 30 minutes of your time , no pressure ! He turned up late , straight in sat down (we were stood up) and that was it for almost two hours ! Nice enough man but so rude in his sales pitch approach , after 1 hour still no quote 😳 he asked for a cup of tea , then he needed the toilet . Still no quote ! Eventually a quote was offered of 10k but if we signed today he could do it for £6k .. stop right there mr salesman .. if you can do it for £6k then offer me that first not as a tempting carrot to dangle to kid me I’m getting a deal .. no Thankyou safe style I won’t be having your windows !”

Helpful Report

Posted 1 year ago

“Please folks, NEVER EVER use this company for anything. They must rate amongst the worst company in the UK for the quality of product, their customer service and aftercare. 3 years now and my sorry saga has not finished. They cam out today to fix faulty products. The engineer didn't have the right instructions, had the wrong parts to repair them with and now have to wait a further 6 weeks for them to repair their faults. their CEO Mike Gallacher is not contactable either. He sits in his office hiding away from the awful company he is leading. Emailed tens of times and never received a reply. I cannot give minus stars as I would have done. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Requested just a quote - instead, we got some salesman turn up and bore us to death for 3 hours. After the 3 hours he quoted us a price that you could easily buy a very nice new car with ! Then the cute-hard-sales tactics started as he dropped his price (but still well over 11k) under the condition we sign-up straight away ! . . . . don't these fools know that these pressure tactics don't work anymore? we of course laughed him out the door. Don't bother with these grifters.”

Helpful Report

Posted 1 year ago

“A company and service you CANNOT trust!! Ref. 5019128 On 01.05 I have been sold ''the best product'' - 4 bedroom windows. The salesman over the phone confirmed that the agreed price is the final and no extra cost will be added. On that day I have paid 50% of deposit and have been told to wait another 10 days for a surveyor. On 10th the surveyor notified us that window boards are NOT included and later we find out it is another £300 EXTRA. On the 16th I received a phone call from the office saying that the salesman forgot to add scaffolding for our flat roof (2m height) :-) I didn't even want to know the price for this favour and decided to give a call to the team who sold me this ''amazing'' product. The order is now cancelled and I have to wait another 7-10 working days until I will get our money back. So in total aprox. 1 month will be wasted due to amazing service provided by SafeStyle. They are not the best- don't waste your time and money. AVOID!!! Ref. 5019128”

Helpful Report

Posted 1 year ago

“I've had windows installed in September 2022, immediatly noticed that the vents that came as standard were not the ones advertised in the website, is stated they were premium, but got installed shabby horrible things, after 2 months of calling Safestyle, finally had an engineer to see me... he wasn't helpfull at all, but agreed that the trickle vents installed were the wrong one, and in November there was a request for the vents to be put on the 23rd of December... im still waiting, despite inumerous calls made, and it is now the 15th of May 2023... worst customer service I have ever experienced. Do not recomended safestyle at all.”

Helpful Report

Posted 1 year ago

“My name is carole Kennedy, I bought a door in October 2022 from safestyle, after about 4 months the lock broke and I could not turn the key, a man came out and fixed it, then the paint started to come off the center panel and water was coming threw the letter box, I rang SAFESTYL and they said they would be out at a certain date, they phoned up 1 day before the date and said they could not get the part this happened about 10 times over the next 18 months, I AM SO DISAPPOINTED WITH THIS COMPANY, THERE CUSTOMER AFTER SERVICE IS DISGRACEFUL”

Helpful Report

Posted 1 year ago

“Shocking company! Our sliding patio door was put in wrong in every way, an engineer came out and said it would have to come out and be put back in properly told us everything he will do to right the problems. Told us he’d be back next week, never turned up, after numerous phone calls to them they then pencilled us in for two weeks time, never turned up again. All we get from the help desk is they are coming out but they don’t. At our wits end they do not care about their customers one bit, once they have your money that’s it. Steer clear from this company!!”

Helpful Report

Posted 1 year ago

“After over two years, numerous engineer visits, promises, and cancelled appointments, my patio door has finally been repaired. Staggered to read so many reviews that have been or are experiencing the same problems with this Company.”

Helpful Report

Posted 1 year ago

“Where do I begin. To be clear this is the only review I haver ever written From when they won the work to today this company has been a shambles. I have had 1 team of fitters come out, do such an awful job another team has had to come out. They didn't solve the issues so now all the windows need to be reinstalled. The fitters have caused damage to my property, effectively stolen my materials and worst of all the aftercare team couldn't give a sh!t. It takes them days sometimes weeks to reply to an email, they often avoid the issues and very rarely answer the questions posed. To top it all off, they decided to try to and deceive a solicitor on the DSAR process and are now ignoring us all together. Avoid this company at all cost, pay a little more for Everest windows”

Helpful Report

Posted 1 year ago

“BE AWARE DO NOT USE THIS COMPANY!!! Currently having the most awful experience from this company after having my windows fitted a week ago, had the wrong glass installed and nobody is willing to help get this resolved quickly and the ‘managers’ fob you off with constant excuses, the fitters have left dirty cigarette ends in my garden and blocked my drains from stuffing dirty wipes/thick tissue down the drain!!! Will never recommend anybody to use safe style windows & will definitely not use them again for further work!!!”

Helpful Report

Posted 1 year ago

“i was very pleased with the Safe style team last Wednesday. No messing about - 2 windows and a high security door fitted in just over 4 hours!.”

Helpful Report

Posted 1 year ago

“Do not buy from safestyle its the worst thing iv done when tryinng to improve my home it now looks worse!!! No complaints dept, the fitter, engenier snd survyer appear to be the same person. Have to wait weeks before they dont turn up to assess a problem! Very disapointed. My misstake was to pay cash!!”

Helpful Report

Posted 1 year ago

“Informed Safestyle of problem with hinges on bi-fold doors that have rusted badly . Agent called on August 2022 and was supposed to be ordering new hinges under guarantee. Today 20.4.2023 I have been let down for the 8th time with a no show on the appointment made. They have rebooked to do the work???? For 22 August 2023. If it happens, and I doubt it ,it will be over a year I will have been waiting. They take your money and give zero customer service. Shocking company.AVOID.”

Helpful Report

Posted 1 year ago

Safestyle UK is rated 3.6 based on 1,935 reviews