Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with service from start to finish. Love my new windows and back door. Highly recommended to anyone Lukasz K.”

Helpful Report

Posted 5 years ago

“Good price. Kept informed throughout the process. Fitter turned up on time and did a nice clean professional job”

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Posted 5 years ago

“Lovely windows, easy and quick installation. Will definitely recommend. Thanks”

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Posted 5 years ago

“Absolutely awful, stay clear of this company unless you want hassle. Poor quality product fitted by idiots who don't care, They even managed to drop the door before fitting, aftercare cant be bothered either, my advice is go somewhere else...you have been warned!”

Helpful Report

Posted 5 years ago

“Come on time and fitters were very friendly cleaned up all the mess good clean job”

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Posted 5 years ago

“From start to finish the Safestyle team were quick, efficient and high quality and we couldn't be happier with the finished results!”

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Posted 5 years ago

“Fantastic job done.. had all windows and doors done.. would 100 percent recommend”

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Posted 5 years ago

“Informative and professional. 2 weekes from quote to door being fitted”

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Posted 5 years ago

“Safestyle removed an old picture window in our kitchen and fitted a new window with integral opening light on 29th October 2019. We had been given an installation time slot of 8.00am to 2.00pm, so we were pleased when the installer arrived at 9.00am . He worked quietly and efficiently, and did not bother us at all. He had finished by midday, when he talked us through how to care for the new window and how to operate the new opening light. We are very pleased with the finished project. Everything was left neat and tidy. We have used Safestyle several times before, and the quality of work this time was once again up to their usual high standard. Well done!”

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Posted 5 years ago

“Only took a couple of weeks from purchase to door being fitted”

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Posted 5 years ago

“Excellent service from Safestyle! From the Sales Agent, to the Surveyor, to the installers and to after Sales, the service has been professional and of a very high standard. I am extremely happy with my windows and doors. The quality of products is exceptional. The installation took just a day and it was amazing how quickly they took out the old windows & doors and installed the new windows & doors. All round top quality from everyone. From, a very happy customer”

Helpful Report

Posted 5 years ago

“Door looks good, installation started promptly. Just the quality of work leaves something to be desired. - Letterbox left tilted. Every single visitor asks about this, and all I can say that it was installed by SafeStyle. - Protruding Torx-screws on the door frame catch everything, including shopping bags etc - The doorbell and alarm were removed without unscrewing, apparently a standard Philips-screwdriver is not part of the installers kit The letterbox is the worst "Feature" as it ruins the outlook of the house. Can be seen already already from the street. Most people assume that this as some DIY job, I will now put SafeStyle advert on the door...”

Helpful Report

Posted 5 years ago

“What a disappointing company, its a wonder they are still trading , Independent Surveyor was very professional, but that was the last of that service Customer Service was a joke, promised to return phone calls and never did. In the end we have had to cancel the order, they could not have cared a toss. Any one wanting replacement windows, Do not use this second rate company”

Helpful Report

Posted 5 years ago

“And now they have blocked me from comments on thier facebook page, that's great customer service for you, company is a joke and I really do erge you to think again before using this company, cant even solve the issue that's thier mistake, shocking”

Helpful Report

Posted 5 years ago

“Well it's been a long three months thanks Safestyle for the superb customer service, we had our windows and doors done and they didn't complete all the work on the day we had 17 windows and 2 doors fitted and was happy with the work, but as I said they said they will be back the following week to complete my end caps and some caps on my window frames, 3 months on and after sending 5 different people out they agreed to come and complete the work today, they turned up and put the caps on the window frames and said they cant do the roof end caps as this was not put down by the sales rep, after three months they tell us this and I rung customer service and they didn't want to know, I am so aggrieved by the fact its thier mistake and they didn't even want to try and sort it out other then trying to get more money out of me, well I want the lot out and I will take my custom to a company that will look after they returning customers.... I will never use this company again. My porch looks an eye sore and they are happy to leave it like that unless I pay extra, well compliant is going in not that they will act on it. DO NOT USE THIS COMPANY, it's not the same Safestyle since they have been taken over.”

Helpful Report

Posted 5 years ago

“First of all when the representative came he told us the price range to see if we were actually serious about buying or whether we were just a waste of time, even though they advertise it as a “no obligation quote.” Secondly they misled us into saying everything is “tailor made” It’s not true. Even when you talk to discuss your order over the phone you are forever on hold and even when it is answered they don’t exactly know what is going on. Although the door fitter was very good, Safestyle Uk are a big gamble and I would never use them again.”

Helpful Report

Posted 5 years ago

“So I had arranged for my windows and doors to be fitted today. I called yesterday to confirm a time that they would arrive, they explained that at the time I had called the department I needed to speak to was shut, however, they reassured me that I was booked in for the next day and that they normally arrive between 8am-2pm, but they would ask the fitters to call me in the morning to arrange a time. I woke up at 7am the next day to make sure I was ready incase they came early. At 9:30am I still had not received a call, I called up head office, they said they would ask the fitters to call me. Half an hour later I received a call from Safestyle to say that their fitters had not turned up. I am utterly disappointed at the service and lack of communication I have so far received from Safestyle. I have been reassured that my doors and windows will be fitted tomorrow, so we shall see if the fitters decide to turn up for their shift and if not I hope I don’t have to chase this up.”

Helpful Report

Posted 5 years ago

“They didn’t even bother to turn up to provide us with our free quote. No phone call to advise us they are running late or need to rebook. Nothing.”

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Posted 5 years ago

“Worst double glazing firm on the planet. If you want to endure 3 hours of some slimeball plucking ficticious discounts out of thin air to arrive at a price then go for it. Product is average at best and fitting is a joke. Think they stick most products in with expanding foam, don't think they know what a screw is. Avoid at all costs. You will regret using them”

Helpful Report

Posted 5 years ago

“I have never written a review for anything before but had to for this company. Awful experience from beginning to end to try and purchase a new front door. The first salesman was pushy, saying we had to sign there and then that day to make a saving on his special "friends and family" discount, on a vastly inflated initial price. We said we would think about it. The company then made numerous phone calls trying to get us to meet another salesman which verged on being a nuisance. The second salesman offered a price of around £1480 for a composite door which we specifically asked for identical colour on interior and exterior. We were assured this was fine and signed an agreement with Barclays finance via Safestyle UK for an interest free loan for that door. They give you a 14 day cooling off period to cancel that loan or you incur charges. With 8 days left to go of that cooling off period the surveyor attended and stated the door was rosewood outside and white inside and that the salesman should never have placed the order for that door as they cannot do the same colour both sides. We chose another door and was promised Safestyle UK would honor the original quote. The whole process dragged on over the next week chasing the company until, with three days left on the cooling off period, Safestyle UK said they could do the order for an extra £450!! Naturally we cancelled the order. The fun then started with trying to cancel the loan with Barclays Finance who in turn said they could do nothing until Safestyle UK cancelled the loan. This led to more calls to Safestyle UK. We think we have now cancelled everything with two days of the cooling off period to spare. An absolute headache from beginning to end. The salesmen are at the best incompetent and at the worst, plain deceptive to sting you for as much money as possible. God forbid an elderly or vulnerable person have to deal with this company. A disgrace.”

Helpful Report

Posted 5 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews