Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to arrange an insurance policy, and I rang saga with a question and they were very helpful”

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(Car Insurance) - Posted 3 years ago

“Saga existing claims line unable to be answered; a member of staff eventually takes your number and says"we are extremely busy and we will ring back between 24 -48 hours"! Marvelous service as it will also be anytime between 9 AM and 5PM.”

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Posted 3 years ago

“A fair price for my BMW 3 Series after several other providers, including my old insurance company, wanted to charge me £130 more than Saga was asking. I would definitely recommend them.”

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(Car Insurance) - Posted 3 years ago

“Booked a cruise. Saga cancelled us at very short notce (7 days from sailing). Still unable to get a refund. 30 min hold whenever you phone. An ongoing disaster”

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Posted 3 years ago

“Service very good so far,hopefully will not have to make a claim but that would be the test”

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(Home Insurance) - Posted 3 years ago

“a local bus hit our car while we parked up on the road they admitted liability , but saga were great, sorted it all out. thank you saga”

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(Car Insurance) - Posted 3 years ago

“Lack of communication”

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(Car Insurance) - Posted 3 years ago

“I complained to Saga six weeks ago about substandard service via telephone and webchat facility.This related to home emergency issue.Whilst I understand that they conveniently pass the buck to the underwriter Axa( I am also waiting to hear from them the after six weeks). Saga called me today to say that they have investigated my complaint and found their people acted impeccably! If this is impeccable service I would hate to see substandard service. Having been passed from pillar to post by a succession of so called advisors (seriously had about seven of them) each passing me on or doing a Pontus Pilate,they now say they were good. Advice to others? Consider someone else”

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Posted 3 years ago

“After a 4 year battle with Saga about removing a bogus claim against me from a dubious 3rd party who removed their claim and Saga kept it open so they could charge me a higher premium. Today, they sent me an e-mail stating that they do not have the power to remove it from the records (CUE). They advised me to contact their insurers which I have done over the past 4 years. SAGA has admitted that they are NOT INSURERS therefore they are just BROKERS and that is why they are more expensive as they have to have their cut of the premium. STAY AWAY FROM THIS COMPANY AS THEY HAVE NO POWERS OVER YOUR INSURANCE”

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Posted 3 years ago

“Expensive when I changed my vehicle. Won't be using them again.”

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(Car Insurance) - Posted 3 years ago

“No claims.”

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(Car Insurance) - Posted 3 years ago

“Fortunately I have never had toclaim!”

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(Car Insurance) - Posted 3 years ago

“Very quick responses as to what we needed and went out of their way to co-operate in everry way.”

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(Car Insurance) - Posted 3 years ago

“Easy company to deal with. Apparently good if you have to claim. Extra cover built in.”

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(Car Insurance) - Posted 3 years ago

“I chose Saga through go compared. They were very helpful, easy to set up, however, I haven't made a claim so don't know how they are in claims department.”

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(Home Insurance) - Posted 3 years ago

“The cost of both my home and car insurance with Saga was cheaper than my previous insurer even with their discount through my employer. The price will stay the same for the next 3.years if I do not make a claim.”

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(Car Insurance) - Posted 3 years ago

“SAGA has provided all my requirements, satisfied my needs and offers an excellent service.”

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(Car Insurance) - Posted 3 years ago

“My car insurance was up for renewal and saga renewed the policy and took a payment out of my account..I am having great difficulty getting that money back so I will now also be cancelling my saga home insurance so this cannot happen again”

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Posted 3 years ago

“I have always found Saga to be a quality service and well,worth using them..in all aspects”

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(Car Insurance) - Posted 3 years ago

“Great customer service and competitive prices.”

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(Car Insurance) - Posted 3 years ago

Saga is rated 3.6 based on 1,430 reviews