Name: Saga
Rating: 3.61

“After spending the the whole day on a compare websit .. this site was saying cheap Insurance.. well honestly BEWARE the worst con firm ever .. please bewarned rubbish cost over £1000 for nothing”

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Posted 5 years ago

“Avoid SAGA like a plague ! I had a small claim when a third party reversed in to my car, i had dash cam so all of it was recorded i got in touch with Saga and they told with the film evidence i'm entitled to go on they FAST TRACK service and with just one phone call they will arrange everything for me including loan car !! so i felt very happy that my problems are over and i'm going to be look after by this respectable Saga company WRONG !!!!!!!!!!!!!!!!!!! Instead the so called fast track company are bunch of cowboys that want a fast track buck for them self instead !!!, they arrange for a person to come to my door with pencil and note book to drive my car 30 miles away to the some dump they called repair shop !!! (i had google the repair shop premises my self ) . When they arrived at my door in some rusty old car i ask this fool where is the tow truck and official paper work including photos of my car stating the scratches that need to be repaired he said he don't have the tow truck as my car is drivable and no paper work is needed pointing to his pencil and notepad , so --- WHEN HE GETS BACK TO THE GARAGE WITH MY CAR ( which this will never happen ) they will propably do more damage to my car to get more money out of this claim, --- and i wont have any proof to dispute it !!! STAY AWAY FROM FAST TRACK CLAIMS AND SAGA!!!!!!!!!!!!!!!”

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Posted 5 years ago

“The problem with this company is like most others if you change your policy or when its due for renewal they increase the price substantially, when changing my vehicle recently I phoned to see what the likely increase would be and was told between £50 and £ 100 pounds, when I finally took out the policy it had increased by over £ 400, but I was not left with enough time to seek an alternative.”

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Posted 5 years ago

“paying insurace premium on a sorrento of £380 a year...i sold the car and bought a skoda with a premium (saga )of £211 a year. when i phoned to transfer my insurance i was told that there was a charge of £25 pound to do it....but my monthly payments would stay the same??/...apparantly its because its a newer car so will cost more to repair...after 10 mins of trying to explain that the skoda is a lower insurance group i gave up and cancelled....cost £50.”

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Posted 5 years ago

“SOME MONTHS AGO I E-MAILED REGARDING CONTINUAL E-MAILS & LETTERS APPLICABLE TO THE ABOVE A/C WHICH WAS CLOSAED YEARS AGOR I RECEIVED MAIL PHONE- CALLS & E MAILS CONFIRMING I WOULD NOT BE TROUBLED AGAIN TODAY I RECEIVED A LETTER FROM SARAH WALL REGARDING IMPORTANT INFO RE SAVINGS. HISTORICALLY I HAD CIRCA £100K IN SAVINGS A/C WHICH I CLOSED DUE TO POOR RETURNS ALL MY HOME INSURANCE/CAR INSURANCE A/C WERE ALSO CLOSED DUE TO INCREASED PRICES YET NO CLAIMS MADE CLEARLY THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING PERHAPS I SHOULD MAIL MY COMPLAINT TO LEN GOODMAN AND HIS “BOUTIQUE SAGA HOLIDAYS” PROBABLY ANOTHER CON ANYWAYT DO NOT PHONE MAIL OR E MAIL ME JUST REMOVE THE ABOVE A/C FROM YOUR RECORDS THIS IS ALL GOING VIRAL BY THE WAY”

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Posted 5 years ago

“SOME MONTHS AGO I E-MAILED REGARDING CONTINUAL E-MAILS & LETTERS APPLICABLE TO THE ABOVE A/C WHICH WAS CLOSAED YEARS AGOR I RECEIVED MAIL PHONE- CALLS & E MAILS CONFIRMING I WOULD NOT BE TROUBLED AGAIN TODAY I RECEIVED A LETTER FROM SARAH WALL REGARDING IMPORTANT INFO RE SAVINGS. HISTORICALLY I HAD CIRCA £100K IN SAVINGS A/C WHICH I CLOSED DUE TO POOR RETURNS ALL MY HOME INSURANCE/CAR INSURANCE A/C WERE ALSO CLOSED DUE TO INCREASED PRICES YET NO CLAIMS MADE CLEARLY THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING PERHAPS I SHOULD MAIL MY COMPLAINT TO LEN GOODMAN AND HIS “BOUTIQUE SAGA HOLIDAYS” PROBABLY ANOTHER CON ANYWAYT DO NOT PHONE MAIL OR E MAIL ME JUST REMOVE THE ABOVE A/C FROM YOUR RECORDS THIS IS ALL GOING VIRAL BY THE WAY”

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Posted 5 years ago

“my car insurance was £208. I cancelled after 4 months and they charged me £174.”

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Posted 5 years ago

“Trying to get refund from old Saga credit card ,3 weeks and still waiting.”

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Posted 5 years ago

“We have had nothing but a poor response on 4 occasions regarding home emergency cover. Boiler service flooded airing cupboard after drain plug was left loose, no help from saga. 2nd time told us that the flood from bath tap was wear and tear, 3rd basin leak, not covered because only leaked when tap was run!!!! Last but not least we were told that a slightly lesser policy would be the same as our usual enhanced, only to find that unlike enhanced our premium increased by £70!! Waiting for senior person to come back to us”

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Posted 5 years ago

“Have received this year's house and contents renewal, an increase of 51.83% on last year, no change in policy. Insured house and contents with Saga for 6 years, no claims, dread to think what their new enhanced quite would be. When I rang to query I was told that it was the under writers who put price up. (Not "our" fault then!) I was offered a 5% cut in total price!”

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Posted 5 years ago

“Terribly flawed car insurance renewal premium which became just over £400 from originally £673...”

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Posted 5 years ago

“I feel I’ve been taken advantage of”

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(Car Insurance) - Posted 5 years ago

“Had SAGA car insurance for years. Went to change my car 5 months into the policy and they advised me this would increase my premium to £81 pounds a month for the remaining 6 months, making a total of almost £750 pounds for the year for a 60 year old driver with 10 years no claim and no convictions. Went into their website and not only was I driving a cheaper car to insure, but the total for the entire years insurance was £300. Blatant rip off attempt - cancelled insurance same day and went with different company, will also be cancelling my home insurance policy”

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Posted 5 years ago

“Only once in the last 49 years that I made a claim(emergency) this was with SAGA. The way it was dealt with was appalling! It took nearly 6 weeks to address my complaint, not to mention the fact that they said they did not receive my letters. One of which I sent to their CEO Mr Lance Batchetlor. I will never deal with this company again, and I will advise anybody to do likewise.”

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Posted 5 years ago

“We suffered storm damage to a dovecote on our roof, leaving a very large hole and the roof not weatherproof. I was also concerned that birds/vermin could get into my loft. Nothing was done to progress my claim despite the fact that I repeatedly advised that an urgent temporary repair at least was needed to make the roof weathertight. 10 days later, still nothing had been done to help me get a repair done. Meanwhile the weather had taken a turn for the worse and we experienced heavy rainfall. I therefore had no choice but to pay for the repair myself and I've now made a complaint to Saga. I haven't made an insurance claim for many many years, in fact I can't remember when I last made any claim. I took out this policy with Saga expecting to receive a good customer service from them if I needed it, but have been seriously disappointed. I strongly advise against taking out a policy with this company!”

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Posted 5 years ago

“Purchased Home and contents insurance for my very elderly in-laws ,who do not have or wish to have internet ,WiFi etc ,so requested the policy is sent by Royal Mail. They are STILL waiting and after three phone calls chasing this up ,There STILL waiting ,NOT VERY IMPRESSED.Should be sorted by now !!!!!!!!.”

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Posted 5 years ago

“Trying to download my car insurance details for the past hour ..... apparently there is a problem with a missing button on website so not available and wont be for 7 days. Unfortunately the guys on chat were not aware of this problem. The O800 helpline doesn't work and even the survey post call doesn't register key hit answers. I am not saying the actual product is necessarily bad but they don't seem to be set up as an on-line service business which is disappointing. Will receive details in post”

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Posted 5 years ago

“Steer clear of Saga Home Emergency & Heating cover. Nightmare, Not recommended..”

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Posted 5 years ago

“Terrible inefficient booking experiences with Natasha. Promised to phone back ...didn’t. Later when I phoned was told mix up was passed to manager and would receive phone back ..didn’t. I phoned back...original offer of booking lost and additional week unobtainable which I believe could have been stated without research. What is going wrong with Saga? Used to be so reliable.”

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Posted 5 years ago

“My husband received a renewal nice for his annual travel insurance. He called SAGA telling them that he would renew in a couple of months as he wasn't travelling til then. SAGA indicated that this was a good idea. When he came to renew about 6 weeks later the premium had increased by about £40. When querying this we were told that "there's a very good discount if you renew on the renewal date", this was not mentioned previously. He has looked on a comparison site and obtained a much better price. Goodbye SAGA !!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Saga Reviews