Saga Reviews

Name: Saga
Rating: 3.61

3.6 Rating 1,455 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car insurance this year is £213.06 my renewal quote is £681.44! This is ridiculous, I have made no claims for over 10 years. I was thinking of a Saga cruise, not any more!!!!”

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Posted 6 months ago

“My home insurance premium doubled I called 4x On one occasion I spoke to an advisor who told me it was because of multiple claims when the last claim was at least 5 years ago and was not paid out She then asked me to hold but was cut off with no return call This happened on 3 further occasions either cut off or asked to hold and then cut off and no one bothered to call back What a shambles”

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Posted 7 months ago

“Stitching up pensioners perhaps? The home policy with an automatic renewal almost tripled in price from c£200 to £600 with a don't worry we will sort it all out for you. The company which claims to protect pensioners appears to do nothing of the sort. Any elderly person who does not check emails etc will find their bank account being emptied by old reliable SAGA!! Move away.”

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Posted 7 months ago

“Absolutely awful to contact. 3 hours with the chat bot as I didn't want to wait in a long queue. The chat bot messed everything up so I had to call anyway. I spoke to 2 advisor's both put me through to someone else then the phone , their end cut me off. Absolutely appalling customer services.”

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Posted 8 months ago

“Home insurance renewal question, I have now been on hold for 29 minutes. I don't think I'll bother renewing! Can you imagine if I wanted to make a claim!!”

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Posted 8 months ago

“Disgraceful, received a renewal quote for £230, when ringing too confirm the quote changed too over £600, after short conversation was informed they could bring it £250.. however not allowed to use to drive to work.... complete waste of time ......”

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Posted 8 months ago

“I had enough of these innerdating with junk mail your insurance is to expensive and basically all insurance company's are ripping customer of with high insurance prices now stop sending me junk mail or I seek court action”

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Posted 8 months ago

“After being with Saga for several years car insurance renewal price for this year was £864 compared to last year £356. No change in circumstances except turned 70 years old this year. Absolutely shocking. Shame on you Saga.”

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Posted 9 months ago

“Awful ,stressful,incompetant”

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Posted 9 months ago

“The car insurance process was terrible for a non fault claim although the advisor was polite and I thought all was good, 6 months later the problems began. I now know that Saga cancelled my claim with the underwriter the same day they submitted it. Then they transferred the claim for car hire and repair to Enterprise who I have heard pay Saga a fee to use them. Then 6 months after a no fault claim Enterprise contact me asking me to help their solicitors to recover costs from the at fault party and asking very intruding and personal financial questions and quoting very significant amounts of money to be recovered which was extremely concerning to me. It has been so very stressful and is now 7 months after the incident. If I’m insured with Saga and underwritten by LV that is who I expect to be handling my insurance issues. Not Enterprise! Very dissatisfied with Saga insurance processes. Also the online submit a complaint form was faulty and so I had to submit by email. The response to email was extremely slow. I wouldn’t use Saga car insurance again and if you do choose to use them insist they don’t use Enterprise for any claim you make.”

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Posted 9 months ago

“I cannot view my policy online. Iv been intouch a number of times over the past 2 weeks with no response from anybody. I would not recomend them to anybody and will not be renewing my car insurance with them.”

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Posted 9 months ago

“Bought a new car identical to my old one price doubled so had to go else where charged me £200 which I find to be ridiculous!! T&Cs very misleading no support avoid at all cost absolutely rip off!!!”

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Posted 9 months ago

“Wanted to change address on my car insurance but was told underwriter wouldn't insurance me at my new address. Asked why and was told the risk was probably too great but underwriter wouldn't',t give a reason. I challenged this as my partner was given cheaper insurance by his company at our new address. Was then told underwriter had tried my details again and I could be insuranced for £80 more on my current year or for £3 more if I started a full year of insurance. Not sure if Saga are totally incompetent, dishonest or both. Will never use for car insurance again. Also took 3 weeks to get through after numerous long waits on phone and being cut off twice after 20 minutes.”

Helpful Report

Posted 9 months ago

“Last week my car broke down far from home where I was working, I'm insured for a hire car but couldn't get through to Saga. Today I've brought a new car, so need to update my policy before I can drive it. Made 15 (really!) calls to Saga, that last one holding from 5.15 to 6.00 pm, still no answer. Tried online but, like guy below, it told me 'Sorry our system seems to be having a problem'. So I can't collect my new car tomorrow which I need for work and going to have to hire one & take the hit. I don't know what's happened to Saga. They used to be so good.”

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Posted 9 months ago

“Trying to change vehicle on car policy. Sat in call queues for 15min than 30min with no answer!!! Tried online to do the change and the sage web page just kept saying its encountered a problem. Tryed online cah but that just put me back to the saga web. Considering junking the sage policy and using another insurer as I'm picking up the new car tomorrow.”

Helpful Report

Posted 9 months ago

“DO NOT DEAL WITH THIS COMPANY. Made 14 Calls waited for more than 25 mins each time and still no-one answered. This company obviously is not interested in any new business. Called all of the numbers that were on their websites etc, SHAMBLES.”

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Posted 9 months ago

“Steer well clear”

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Posted 9 months ago

“What an absolute joke this insurance company is, they say you can do alterations online but when i tried two days running it said to contact them, this is where the real issue started, no answer, wait at least 15 minutes online so i tried that for over 1 hour to no avail, try messaging, i tried this and it took over 14 hours for someone to email me so that was no good as it was the next day and i was at work, tried to call again and waited over one hour and no one answered it saying they were extremely busy. i have got a new car and cannot go out in it as i cannot change the insurance to my new car. god help me if ever i needed to claim. If i was you i would stay completely clear of these.”

Helpful Report

Posted 9 months ago

“My Land lord insurance went up 150% and I didnt not see the letter about the increase.They took the new premium without permission (which legally they are allowed to do) Upon enquiry I was given the option of take or leave it attitude.Due to the insurance company costs were more so my premiums went from 250 to almost 600 pounds. Another company covered me for a fraction of the price so i cancelled. Now they are threatening to take me to collections over 25 pounds I allegedly owe them.”

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Posted 10 months ago

“Waiting time to speak to an advisor regarding car insurance policy is over half an hour, currently 34 minutes, going to give up and not renew if this is the standard of service. Shame on you SAGA”

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Posted 10 months ago

Saga is rated 3.6 based on 1,455 reviews