Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible inefficient booking experiences with Natasha. Promised to phone back ...didn’t. Later when I phoned was told mix up was passed to manager and would receive phone back ..didn’t. I phoned back...original offer of booking lost and additional week unobtainable which I believe could have been stated without research. What is going wrong with Saga? Used to be so reliable.”

Helpful Report

Posted 5 years ago

“got a good first quote on a new model ford fiesta st , will wait in anticipation for the next for the next renewal quote.”

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(Car Insurance) - Posted 5 years ago

“I’ve had no dealings as yet so can’t give a review sorry”

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(Car Insurance) - Posted 5 years ago

“My husband received a renewal nice for his annual travel insurance. He called SAGA telling them that he would renew in a couple of months as he wasn't travelling til then. SAGA indicated that this was a good idea. When he came to renew about 6 weeks later the premium had increased by about £40. When querying this we were told that "there's a very good discount if you renew on the renewal date", this was not mentioned previously. He has looked on a comparison site and obtained a much better price. Goodbye SAGA !!”

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Posted 5 years ago

“I'm in the process of changing my car, it's actually the same car, just a newer version. Saga say they can't cover me for the new vehicle and they can't tell me why they can't cover me, so I'll have to cancel it (I only paid for a years cover a week ago) and arrange cover elsewhere, for which they're going to charge me £50. Utterly hopeless.”

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Posted 5 years ago

“Enjoyed the ease of purchasing my cover. Was able to speak with the same agent twice,making the whole process straight forward.”

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(Car Insurance) - Posted 5 years ago

“I had a engine fire in my Mercedes at the beginning of March. The notification process and claim was handled over the phone and was fine. The car was a write-off and was promptly collected and removed by a firm called Co-Parts; All well and good. 7 weeks later I have had no contact from SAGA. The claim is still outstanding, despite my calls to Saga Claims and Customer Services. I am now awaiting a review call from their underwriters ACROMAS. A delay of almost two months in a simple claim is unacceptable. My other vehicle is also insured with SAGA and I have 18 years no claims bonus. Needless to say I shall not be recommending SAGA to my friends and certainly not renewing my home or car with them again.”

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Posted 5 years ago

“I notified Saga Car Insurance of the change in car from petrol to fully electric and was then informed by Saga they wouldn't be able to cover my new car; therefore the current policy was effectively cancelled and I would be charged a £50 cancellation charge. This is an absolute disgrace. I fully accept this is not the fault of the operative (in fact I even took the time to iterate this during the call) so asked to speak to someone senior. Apparently they were all ins a 'meeting' and I couldn't be furnished with a name / contact. Very, very weak management. I certainly will have no further dealings with any part of the Saga group and I will be contacting Trading Standards.”

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Posted 5 years ago

“Easy to deal with”

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(Home Insurance) - Posted 5 years ago

“Very disappointed. Total lack of communication and little or no customer service. I felt that Saga supported the repair garage far more than the customer. Definitely not a company one would ever use again!!”

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Posted 5 years ago

“The expertise of the whole episode was realy great it does exactly what it says on the tin. The possibilities are also great well done I would recomend every one to use this site.”

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(Car Insurance) - Posted 5 years ago

“Competitive quote even with additional payment for breakdown cover and legal fees.”

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(Car Insurance) - Posted 5 years ago

“more than expected”

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(Car Insurance) - Posted 5 years ago

“Quick and easy to insure very happy with Saga.”

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(Car Insurance) - Posted 5 years ago

“What a waste of time the legal protection is. Very difficult to contact. Slow beyond belief. Awful customer service and of course no cover when needed. Very disappointing!”

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Posted 5 years ago

“I really begrugre the £25 administration fee that is chrged everytime you have to make any changes. Its the one thing that will stop me from using Saga again. I will look for somewhere that allows me to do this online.”

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(Car Insurance) - Posted 5 years ago

“My car was written off on the road by a tractor while I was out walking my dog. The farmer was on my doorstep admitting liability, very apologetic and supplying his insurance details. Straightforward you would think? My initial call to Saga was very reassuring but then they passed the whole matter to another company called Claimsfast (said to be a division of Saga). They were a bunch of nasty, threatening, disorganised rogues. For nine months I continued to receive letters telling me its not quite over, so dont relax, we may still need you to attend court if we dont get the 3rd party to admit liability. It was a dreadful experience, just when I needed support Saga were most definitely not there. Dont buy their car insurance.”

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Posted 5 years ago

“very easy thanks”

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Posted 5 years ago

“Had no problems with Saga at all”

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(Car Insurance) - Posted 5 years ago

“Home insurance quote cam in at a fraction of the price that I’d been paying previously. All of the same benefits and the exact same cover.”

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Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews