“Sainsbury´s are the most affordable supermarket with a good range of organic produce. Their customer service has never let me down and I rarely have to queue for more than a couple of minutes.”
“Feeling really cross 4 days ago I ordered compost on my home delivery and once again they had none. Sometimes I get a sub of Levintons Compost which is great. I am waiting for a delivery of plants to arrive and have no compost. Today I phoned the store asked if they have any before I place another order as I only really needed compost. The lady said she would check out the shop. She told me yes we do we have Levintons 40lt bags for £5 buy 2 get 1 free or Miracle Gro 40lt bags for £5 a bag. I wanted Levintons as it is on offer but she said they don't sell that on line. So because I can't go instore due to health reasons my compost was going to cost me £10 more well done Sainsburys. They say they wont sell it on line but I have received it as a sub.”
“Sainsburys Ladbroke Grove, Awful Security Guard, racially profiled me. Wouldn’t apology for grabbing my handbag from behind to get my attention when I left the store - due to me having headphones on. The whole event was so embarrassing, I called the Police and reported this the poor practice at this store. At least there poor behaviour has been documented. Shameful, discriminatory and totally unacceptable. The security firm lied about the CCTV footage to cover there tracks. Beware Sainsburys are fully aware of the poor treatment, I have to now appeal against my own complaint! Sainsburys didn’t view the CCTV themselves, they allowed the same security firm to do so and they lied. I feel sorry for anyone with whom has a disability and enters this store. I’m naming and shaming this stores poor practice.”
“Sainsburys Ladbroke Grove, Awful Security Guard, racially profiled me. Wouldn’t apology for grabbing my handbag from behind to get my attention when I left the store - due to me having headphones on. The whole event was so embarrassing, I called the Police and reported this the poor practice at this store. At least there poor behaviour has been documented. Shameful, discriminatory and totally unacceptable. The security firm lied about the CCTV footage to cover there tracks. Beware Sainsburys are fully aware of the poor treatment, I have to now appeal against my own complaint! Sainsburys didn’t view the CCTV themselves, they allowed the same security firm to do so and they lied. I feel sorry for anyone with whom has a disability and enters this store. I’m naming and shaming this stores poor practice.”
“A few days ago I ordered party food for guests arriving today - 6 items in total including sandwich platters, wraps, desserts etc.. Had an email last night reminding me to collect my order today.. went to the store at 1030 this am.. the customer service agent checked my email, checked their system then went off to get my food from storage... came back with 2 small boxes... 'thats all that has arrived... sorry !'.. wheres the rest of it? 'oh this happens all the time, its a terrible service' they replied.. you're welcome to go off into the store and choose a few bits instead but we dont have the food you ordered. My guests were arriving in less than an hr.. no food.. no email to say the food wasnt coming.. Sainsburys.. really?! cant make a few sandwiches with 4 days notice?! Not happy with them and wont use them for any pre orders again.. and the food we did get wasnt great to add insult to injury!
Dont touch them if you want to guarantee food for your party.”
“i have been a customer for many years but lately Sainsburys online ordering has been very bad , most of the items are not in stock or not delivered you are told on delivery day which is no good to me , i have been shopping with Ocado what a difference of service wont be going to or ordering from Sainsburys ever again.”
“I would like to praise the Sainsbury delivery driver who went the extra mile for my disabled brother by carrying in his groceries into his kitchen. He was cheerful and good humoured and for my brother - who doesn’t get out much or see many people - really cheered him up and made his day. The delivery was between 1200 & 1300 in the RH11 8RY area of Crawley on 12/05/22. He deserves a good review.”
“Does anyone in the nuneaton branch have a decent haircut as I haven't seen one yet. If your name is Mrs Ponsby Smythe of St.nicholas park they like you but anyone else can go whistle.”
“I ordered online delivery. He came to my front door to deliver but wanted to see my passport or drivers license. I asked why, he said its protocol to ask for ID. However he was wrong as it doesn't state I need to show it as I checked on all the emails and delivery information online. So he took my food away, and me and my children was left without any food”
“Booked a home delivery slot between 9 & 10pm on Sunday evening,which was the only slot left. When it hadn’t arrived by 10.20, I called the helpline who hadn’t been told about a delay as they normally are, when they investigated it turned out the driver had called in sick and they’d had nobody to replace him. I can understand that but Sainsbury’s didn’t let us know and had us sat round waiting without any explanation. At that time, there was no way of getting shopping from anywhere else and all they could say was we’ll deliver tomorrow but can’t guarantee a certain time. This was no good to us as we’re leaving for work at 8am, we had no food left at all to give our dogs for breakfast.
Sadly I’ll never order from Sainsbury's again, can’t risk this happening in the future. Sainsbury’s don’t care about customer service and I thought they were one of the good ones.”
“Had an online delivery and what an awful driver not very pleasant didn't even speak just grunted something unintelligible I don't ask for much but they could at least be polite”
“Signed up for a new account but a day later tried to use it but was locked out and told to ring customer service. What a joke. So staying with the ocado.”
“Ordered wraps for party. Picked up and found they were sandwiches. I couldn’t get back to return it because I can’t starve my party guests. Contacted customer service and they just simply said because we ate it we can’t get the refund. Also they started lying that the sandwiches were substitution which is not true because I’ve never been told they were substation on the day I picked up. Worst shop and customer service.”
“Went to the wyven derby branch this afternoon. Two tills open,one poor guy running the self checkouts and Trolly tills he was on the brink of a break down! And for the 20mins I stood waiting trying to put my groceries thought the self checkout and waiting for the guy to check my age there were two members of staff leaning on the bars to the canteen talking. When I approached them to help as by this time it resembled a fair ground they we’re talking about a member of staff not staying till 2.30. Well if they are not going to help out when the going gets hard then they shouldn’t be in that job. Why not replace them with hard working less bitching staff.”
“Terribly online grocery website, awful UX interface, laggy, unreliable, just an awful online ordering experience. Sort it out Sainsbos, hire some better developers!”
“Went to Scarborough store today at noon and found many of the plants for sale and displayed outside were dead or dying through lack of water. Displayed in the strong sunshine and only a very few showed any sign of having had any watering. We looked at all the young bedding plants and the more mature plants and nearly all were dead or wilting because the compost was Bone Dry. What a shame for plant lovers to see these plants and not good advert for Sainsburys. Please ask a responsible member if staff to thoroughly soak these plants and sure you will sell many more.”
“Review of Sainsbury's
Lost for words and disgusted with customer services
Yea. Simply lost for words with how I've been treated. A multi million pound company has just left me without food for 6 to 7 days. I am disabled and on disability benefits.
I made an order and pressed the button not to receive substitutions. I got substitutions anyway. This raised the price of my shopping. I was not notified about this. I book a flexi slot between 11-3. I received a message to tell me there was a problem recording payment. They give me substitutions I didn't want. Resulting in there not being enough funds in my bank. My family were all out drinking and enjoying Easter. I couldn't ask them to transfer me the difference. Now get this. It was 32 pence and no more they needed. This multi million pound company left a disabled man without food for 6 or 7 days at least. .they wanted to refund my full payment of 67 pound in coupons. 3 days to get them.?(really like what the #, I don't even want to shop with yous ever again); then by the time I book a slot for God knows how many days later to get my shopping, they left me without food until then. Refused to refund my payment option.
Here's the icing on the cake. Sainsbury's and others are have joined forces. I have 4 pound in Nectar points after spending well over 1 thousand pound in Argos and Sainsbury's in the past 4 or 5 months. 2 sofas from Argos and 3 orders from Sainsbury's. The money I got back as a reward for spending this money would cover the 32 p I was short over 10 times. No offer to deduct the 32 p from my "loyality" rewards. I explained I am vulnerable and unable to get food for the next week now several times. This company, and I say company holding back from what I really want to say, didn't care about the fact I'm stuck over the Easter holidays without food all over 32 pence.
Now let me make this clear. If I can take a civil matter against this company to court, I will. Your website is broken. I pressed the button to say I didn't want substitutions. Simple!! So if you have a website that has some issues with buttons that are pressed registering, then that is your fault and not mine. You should substitute for the same price or less. Rather than offer vouchers after taking more from people's Bank accounts than you should.
I have no food for 1 week now. Yous absolutely disgust me. Plus yous are giving me back my order in coupons that can only be spent in Sainsbury's. Why the # would I want to spend another penny in Sainsbury's? I won't ever spend another penny in any other associated nectar site again. Having spent over 1 thousand pound that left me in debt in the past few Months.
I am telling you now that your ignorance towards me today will result in a civil matter in court. So prepare for that
Furthermore, I will plaster every site available online with a copy and paste of this review to make sure others know what yous are like.
Your customer service are terrible people. I was hung up on 3 times trying to resolve my issue. I was shouted at down the phone by somebody that could not understand my Belfast accent. She could hardly speak English. How dare she shout at me and stop me explaining my situation. You can throw your 60 pound coupons in the bin. I don't want them.. i will never give any of yous a penny again.
So ye. No food for a week now. No way to travel to family and I certainly hope wont be asking them to give me a penny. I will go to a food bank for myself. As for my dog, I will get him something free out of the butcher's. He expects his treats at certain times of the day. Now hes going to be upset with me.
I hope others read this and shop elsewhere. The terrible reviews are for a reason. Yous have got too big for your boots all yous big companies. How dare you treat vulnerable people like this. How dare you risk other peoples health over 32 p. My neighbour sent me 1 pound to cover that and yous already cancelled my order which was in the van to be delivered to me and still has 3 hours left to deliver it. Yous disgust me and I want to take yous to court for how I have been treated. I hope I can.l through legal aid.”
