“Shopped at ST Clares store today just had to mention customer service is atrocious should take a leaf out of Waitrose's book. The difference is like night and day For a shopper like myself this makes a big difference Pleas take note
Unhappy shopper”
“MY DAY’S SHOP.
You asked me how my visit went ,
just as I left your store.
A message on my mobile screen,
appeared just like before.
So as the glass doors slid apart,
a warmth embraced by face.
I wheeled my empty trolley cart,
sedate and slow my pace.
First off some crimson raspberries,
did catch my roaming eyes.
So plump they were, so tempting,
so I took a box to try.
Next onward through fruit aisle,
trawling almost at a traipse,
I spied the finest of their ilk,
sweet Thompson seedless grapes.
Then further still an Autumn crop,
that’s truly Heaven sent.
The apples that pack such a punch,
Cox Pippins grown in Kent.
Yet further still my eyes were drawn,
soon by the cheese I stood.
And the Vintage Applewood I chose,
as nothing tastes so good.
I then set off to the checkouts,
past the fresh milk and cooked hams.
I just could not fight temptation,
when I spied some sweet plum jam.
And some fruity loaf to spread it on,
my day’s shop was complete..
I payed and left the warmth behind,
as I set foot on the street.
James Bridgewood.”
“I have some mental health and certain disabilities that affects what I can do,but whilst in sainbury's one day I needed assistance and few staff members came to help and was very helpful, as they walked round and pushed my trolley and picked some tins I needed and aided me with some heavier items and even bagged it up at the till for me, so thanks to all staff at sainbury's in farnborough Kent.”
“I sent Sainsbury's CEO an email today:
I had been a client of your supermarket since moving to the UK but lately the service you have provided me has got from bad to worst and this is the last drop to an already full glass.
I placed an order last weekend that was supposed to be delivered this past Tuesday between 9-10pm. I received a call around 6:30 pm advising me there was an issue with my card, a correct payment method was provided and I went home to wait for my order.
10:15 nothing, I decided to give your call centre a go, the guy at the other end put me on hold to contact the store and the call dropped. I called back again 5 min later to be told the driver reported ill and the delivery was not happening, annoying I know but this things happen, I was then assured the store was going to get on touch Wednesday to offer me a solution. Wednesday no one called. In the evening I went to your website and raised a complaint ID COR XXXXXX, woke up Thursday to find an email saying you have cancelled my order, a decision made unilaterally. Ok angry but I was done with Sainsbury, good-bye. Still no one bothered calling me. Thursday night placing an order to a different supermarket went to check my bank account and you had taken the payment for an order not delivered and one you had cancelled. Too upset to call.
Today I got in touch and asked to speak with a manager, someone took my call, apologised and said a refund would be made in 3-5 working days, no good enough... So manager says I would call the store for them to at least confirm if/when the refund has/will be processed; he asked a call centre guy to call me with the great news that payment was never taken, what a relief! Only that my bank account is showing since Jan 16th a minus £120 hmmmm now this guy wants me to go to my bank, get a statement and head to a Sainsbury store. No, I don't think so! Asked again to talk to the manager who then said send us a screenshot of your bank account to a generic email and that was at 10 am (I am writig this review at 5pm) and no one has bothered calling me.
How would you feel if any company you had deals with treated you like this? I have been disregarded, ignored, dismissed and belittle as customer. You have shown a complete lack of internal communication, an incredibly poor customer care culture and have my money and who knows what is going to happen. I would never shop at Sainsbury's and will make sure my close circle is aware of the appalling behaviour.”
“I previously wrote a review about receiving credit rather than a cash refund if you don’t accept a substitution as this is what the delivery driver had told me would happen but I have had the money refunded to my bank account so feel happier with the process.”
“Never shopping from Sainsbury’s again I went into the store with a trolley because I was going to buy a big quantity of products and I was putting my stuff in my trolley I was treated like a theme from the security guy with the court and the manager to warn me and after obviously I put my stuff back and never going back again very disrespectful stuff.”
“If an item you order is out of stock & you don’t accept their substitution, then there is no cash refund, the money goes into your Sainsbury's shopping account - I think this is OUTRAGEOUS and it will prevent me from using Sainsbury’s again”
“Ordered online a kenwood food processor delivery, but after waiting nearly a week I got a massage that they don’t have item in stock, I’m really disappointed in their service.”
“Sainsburys Urmston Manchester Not the first time that Ive observed poorly trained staff on the Butchers counter. On Sunday, young woman struggling to trim kidneys with no gloves on & then selected my steak. I'm honestly not looking forward to eating it.
There should be a trained butcher & a hygiene certificate!”
“Online shopping was late and when I eventually managed to get through to customer services they apologised and said they were short of delivery drivers - they would ask the driver to contact me to let me know when he was coming ..... guess what no call. Shopping now an hour and a half late so phoned again. (The online chat was busy and suggested I try again later!) Put on hold and then told my card had been declined - would I like the shopping tomorrow instead. I queried this and said that my card had not been declined and was told that some banks judge the transaction fraudulent and don’t pay. I said that I needed my shopping today and was told there was no capacity to deliver today and offered £20 voucher. When it came it is a voucher for money off my next online shop - are they having a laugh.... won’t be using Sainsburys again. Very poor service ☹️”
“Encountered privacy problems at Sainsbury's, tried to report it to Sainsbury as the same thing happened with Argos. After this I had to deactivate my facebook page as numerous members of sainsbury's media group was attacking me constantly.
I do no longer shop at Sainsbury's
the major shareholder of sainsbury's is qatar!
I now shop at M&S which is English.”
“I visited the small Sainsbury’s in Hamlet Court Rd Southend I was so impressed my the lovely staff who was helping an elderly lady shop they were very kind and helpful to her, your staff at this store are wonderful . You don’t see this very often so that’s why l had to make a comment ❤️”
“A couldn’t care less attitude by customer services on both phone and also on Twitter messages.
Ordered Online shopping( with over a weeks notice ) 4 x large Pasta Bowls ( on sale ) with food shopping.
On Tuesday 8th Jan 2019 at 5.30am ( day of order delivery ) received an email , several items out of stock and alternatives being sent.
So at 9am phoned Sainsbury’s ( as delivery wasn’t due until 3-4pm) and asked why they had substituted 4 x large pasta bowls with 4 x small cereal dishes. In stock were 13 differ types of alternative Pasta Bowls , and thinking its at least 6 hours prior to delivery, they could change ‘their alternative’ for a Correct item of at least a different type of pasta bowl. Customer services said they’d ring the store and tell them to change it to the correct item or suitable substitute. A few minutes later , CS said they couldn’t change it as the store said driver had left the store ( 9.10am) Her reply was “Just refuse the items and you’ll be refunded in 5 working days, or you can pop into store and get some!”. No attempt to rectify problem, or get a replacement sent out. ( nearest store to me is 10 miles away, which I told her).
Also contacted them via Twitter messages as it says instant replies and NO online chat available.
Twitter reply is NOT instant and they didn’t reply until 1.09pm.
Driver turns up , and I asked him what time he left the store for deliveries. He said between 9.30-9.45 . So was in actual store at time of my initial call, and could have replaced items. However it seems that the actual totalling up and picking of your items is done at 5am, then sits in a truck from 5.30am until time of delivery 3-4pm ( more than 10 hours )
They’d had absolutely NO intention of ever correcting ‘THEIR’ error.
By the time they answered on Twitter ( today Friday 11th Jan 2019 ) They gave me the exact same reply of ‘sorry for inconvenience, you’ can refuse items and get a full refund”.
Pathetic , after explaining the entire situation twice. Nothing offered to compensate, change or correct their error.
I will NOT be using their online service again.
But judging by their lack of even replying on here, or any other review site ( all of which are scored 1-3 stars ⭐️) They really don’t care about their customers or the terrible service they provide to them. Their previous reputation as a ‘Good’ supermarket is certainly not the case anymore!”
“Meal served with just sweet potato and rice,no beans as advertised asked if I would like a free drink while waiting for the beans to be provided,I agreed,I'm still waiting,beans served obviously been microwaved,dry and unfit to be served.Meal was tasty but very dry, staff friendly, overall a disappointing experience, sorry I came”
