“Used to spend £400 plus a month on home deliveries, that ended when a very rude delivery driver parked outside, threw the sack barrow from his truck, was banging and crashing with my/other orders on board, Customer services were useless telling me how the drivers in question were told of my complaint.
I won't be trusting them again, so I hope it was worth that email from Chis at their customer service debacle.”
“Grumpy delivery driver even though I Andrew the door and welcomed him, then let me reach below the doorstep to pick up the bags, one tub had no bags even though I paid for 8, got 4 needed 5/6 fir the amount of shopping. Substitutes were unclear what I was going to pay compared to what I'd been sent instead. Overall it just reminded why we stopped using sainsburys groceries delivery”
“Grumpy delivery driver even though I Andrew the door and welcomed him, then let me reach below the doorstep to pick up the bags, one tub had no bags even though I paid for 8, got 4 needed 5/6 fir the amount of shopping. Substitutes were unclear what I was going to pay compared to what I'd been sent instead. Overall it just reminded why we stopped using sainsburys groceries delivery”
“Visit them if you wish to take part in the speediest checkout ever. Checkout staff can be very rude, much too fast and pressure to use self service. DO NOT USE IT!! Ask for a discount if you do as the price of using a real checkout is factored into the price of your goods. Oh, and please do realise that some people do have mobility issues not at first obvious, and not all elderly are as fit as each other, so BE NICE to them.”
“They decided to cancel my online shopping order because apparently they don't deliver in my area even thought 3 days ago my neighbour had a grocery delivery. Terrible customer service and attitude”
“I visited fareham broadcut store today and was served at the fish counter by two young men, they looked at the mussels on display and they both said they didn't want to give me them as they wouldn't close when flicked. They went out of their way to protect me from food poisoning and offered me a fresh portion. They could have just given me off ones as I wouldn't have known any different. I just wanted to say they made me feel very happy that they went the extra mile and gave me confidence that the mussels were fresh. Thank you to both of them.”
“When I shop in Sainsbury's it's like a blast from the past, the staff are so nice and friendly and always go out of their way to help. There aren't any other large stores that make me feel like a truly valued customer in the way Sainsbury's does”
“So you changed your nice chicken kievs made by so they say sainsbury which wasn't to bad to these terrible replacement horrible tasteless and cheap tasting I'll be going else ware”
“1st online shop with Sainsbury's and never again. Absolutely terrible service as well as customer service. Used 'click and collect' and when I came to collect my groceries the driver wasn't there. I was told this order would automatically be cancelled and I would get a refund within 3-5 days. I made a complaint and as a result I was given a voucher so I decided to give Sainsbury's another go and ordered some groceries again but this time got them delivered. On top of the charge for the 2nd order, Sainrbury's also charged me the full amount for the first order that was over £60. A shop that was supposed to cost me just over £22, actually cost me £120!!! 8 days, 3 transactions on my statement and not a single refund! Customer service is absolutely useless too. AVOID!”
“Too many fresh items delivered with very short use by dates - just two of us with 14 items with 4+ days to use. A whole chicken, several packs of meat (2/4 chops) and fish, fresh vegetables, etc. Perhaps we should have a party and they should send along someone to cook it all!!! Terry”
“checkout cashier puts goods thru like she is going for a world record and when you are struggling to keep pace with your packing she then demands your nectar card then her and the queue stand looking at the mug trying to catch up and you suddenly become the floor show. NEVER AGAIN”