“Ordered online for delivery, delivery was on the 25 November between 21:00 - 22:00. Unfortunately, we didn't check the use-by dates on the fresh produce and have since realised most of the items had a short use-by date, mainly by the 27 November, with exception to a not so fresh chicken which had to be used by the 25 November, which in fact had only two hours before it could not be used and consumed safely.
Sainsbury's standards have slipped over recent years, and we will not be using them again.”
“Sainsburys Letchworth canceled our delivery for this Weds an hour before it was due.
we spoke to customer services who said we would have to re-order again and book another slot which would be Saturday!
We said no that isn't good enough so he said we could click and collect instead the next day at 5.30pm
Turned up to letchworth and they said have we been called as No frozen items at all were available due to not having a freezer in carpark and they could not give a reciept either so we came away with a few bags of shopping.... mostly wrong items.
Again we had to phone customer services who then said Sunday would be next delivery slot but she called the store and they said even that is not an option as this is due to wifi issues.. She said the store will contact us which as of yet obviously hasn't happened.
Order started off as £126 mainly frozen
You have wasted 5 days of our time from securing the order, we have had to do the chasing up and could have gone elsewhere and still we have over half of the items ordered 5 days ago missing and just saying - its ok because we haven't charged for the missing food... You dont even know what has been charged for as of yet!! As no reciept !! poor attitude.”
“Only because I couldn't leave a 0 or minus. Delivery 2.25 hours late. No call, no email, no message, no recompense. Just a series of flippant responses and a refusal to escalate my complaint.”
“Terrible experience with trying to get refund with customer service fed up of phoning everytime I get a delivery I was kept over an hour on phone I was hung up on and staff that you call customer service was despicable!! Not shopping to go through this again !!!!”
“Ordered a delivery and put money to cover it only to be told I didn't have enough because the store decided to substitute more expensive items. Other stores do that but charge the same. Won't be trusting delivery again!”
“Sainsburys double up on nectar points dupes unsuspecting hard up young families. Nectar allowed double up vouchers to be exchanged for nectar points just minutes before the voucher expired. The confirmation MUST BE SPENT TODAY INSTORE came only after the transaction was made, when my son after receiving an email prompt, exchanged his points to purchase a pre-school toy for his young son, and was left with a worthless voucher as the stores were about to close. He called customer services the following day and the person spoken to was delighted to say they could not help.
Shame on you Sainsbury's!”
“Alton store rip you off by charging more than the website price. They then humiliate the customer by being rude and offhand when asked for a refund. Completely lacking in empathy. customer services and Rebecca in particular!”
“Bought LED light up candle on Saturday, by Tuesday it’s burnt out and placing a tea light in doesn’t light up the LEDS. What a waste of money. Glad I didn’t get this as a gift for someone!”
“Very disappointed with wellingtons purchased mid January 2020. Only wore for a few weeks when walking dog in woods before the lovely weather in summer. Came to wear them again a couple of weeks ago and feet got wet-when checked them found the rubber has perished - very poor quality. Informed Sainsbury's customer service and they just thanked me and said they will feedback to the supplier.”
“I used an online nectar voucher (£15 off if spend £100 or more) for my online grocery order only for it not to be included when my payment was taken on the day of delivery- Sainsburys gave me another one- only so I have to spend another £100! theft! I used the voucher in good will to receive the discount and my shopping subsequently cost more. Also my substitutes that I gave back to the driver have given as a voucher not a refund! I also requested bagged grocery deliveries as I'm vulnerable however this was not fulfilled either and I was led to believe it would be.”
“What a waste of time with click and collect service today. Missing items which I have paid for? Having to ring customer service for a refund for their mistake.”
“I have nothing bit praise for my delivery drivers.
Too many to name, Small Sam, Charlie, they have all been really helpful.
I have injured my arm recently and Chatlie has gone out of his way which i really appreciate.
During this Pandemic i know they have been extra busy and they have to adhere to extra health and safety. They are always polite and have a smile.
I had a refund for an item i did not wish to keep refunded into my accound with 2 days.”
“do not order anything online. if any problem nobody is going to help you. no deliverys without any sorry but or any info. customers service is second class service. not worth”
“WORST BRAND EVER CANCELED MY DELIVERY AND NEVER TOLD ME MADE ME PAY DELIVERY COSTS TWICES SHITTIEST SERVICE WORST CUSTOMER SERVICE, WILL NEVER BE BUYING FROM THEM AGAIN”
“Timing of deliveries are good, and they’re pretty reliable for store cupboard, baked goods, etc. They seem to actively choose fresh veg which store customers won’t buy.
My real complaints are the lack of care in packing (heavy goods on top of fragile items) and the lack of thought which goes into substituting products which are unavailable. The latest: I ordered frozen tempura prawns; they suggested frozen mini chocolate eclairs!! Who in their right mind...??”
“I had problems with my delivery yesterday in Bristol and had given up hope of it arriving after speaking to customer service who said there wasn't another delivery for a week and I am a priority customer!. An hour or so later Jonathan, the delivery driver arrived with my order which was amazing - through no fault of his own he was late. He then even came back at the end of his shift to deliver another item, even though I had told him not to do this as he had done quite enough to help me already and I thought he should go and get some rest! I consider this to be an example of outstanding customer service; particularly in these dreadful times.”
