“Very disappointed with wellingtons purchased mid January 2020. Only wore for a few weeks when walking dog in woods before the lovely weather in summer. Came to wear them again a couple of weeks ago and feet got wet-when checked them found the rubber has perished - very poor quality. Informed Sainsbury's customer service and they just thanked me and said they will feedback to the supplier.”
“I used an online nectar voucher (£15 off if spend £100 or more) for my online grocery order only for it not to be included when my payment was taken on the day of delivery- Sainsburys gave me another one- only so I have to spend another £100! theft! I used the voucher in good will to receive the discount and my shopping subsequently cost more. Also my substitutes that I gave back to the driver have given as a voucher not a refund! I also requested bagged grocery deliveries as I'm vulnerable however this was not fulfilled either and I was led to believe it would be.”
“What a waste of time with click and collect service today. Missing items which I have paid for? Having to ring customer service for a refund for their mistake.”
“I have nothing bit praise for my delivery drivers.
Too many to name, Small Sam, Charlie, they have all been really helpful.
I have injured my arm recently and Chatlie has gone out of his way which i really appreciate.
During this Pandemic i know they have been extra busy and they have to adhere to extra health and safety. They are always polite and have a smile.
I had a refund for an item i did not wish to keep refunded into my accound with 2 days.”
“do not order anything online. if any problem nobody is going to help you. no deliverys without any sorry but or any info. customers service is second class service. not worth”
“WORST BRAND EVER CANCELED MY DELIVERY AND NEVER TOLD ME MADE ME PAY DELIVERY COSTS TWICES SHITTIEST SERVICE WORST CUSTOMER SERVICE, WILL NEVER BE BUYING FROM THEM AGAIN”
“Timing of deliveries are good, and they’re pretty reliable for store cupboard, baked goods, etc. They seem to actively choose fresh veg which store customers won’t buy.
My real complaints are the lack of care in packing (heavy goods on top of fragile items) and the lack of thought which goes into substituting products which are unavailable. The latest: I ordered frozen tempura prawns; they suggested frozen mini chocolate eclairs!! Who in their right mind...??”
“I had problems with my delivery yesterday in Bristol and had given up hope of it arriving after speaking to customer service who said there wasn't another delivery for a week and I am a priority customer!. An hour or so later Jonathan, the delivery driver arrived with my order which was amazing - through no fault of his own he was late. He then even came back at the end of his shift to deliver another item, even though I had told him not to do this as he had done quite enough to help me already and I thought he should go and get some rest! I consider this to be an example of outstanding customer service; particularly in these dreadful times.”
“Sainsbury is the worst Company for on oine shopping. I brought 6 litres of Jack Daniels and subsituted with 70cl at a dearer priced. I was conned badly by Sainsburys and cutomer services are a waste of time. Do not on line shop here. They are expensive and con customers for their own gain
One star is too much for this company”
“If I was able to give 0 stars I would! I have placed an order online for home delivery, I have received the email of confirmation that my order will be delivered between 7:30PM-8:30PM (31.10.2020) and I waited and waited. Of course, it didn't come. At 10PM I have called the customer service myself to find out where is my delivery. The gentleman I talked to (can't remember his name) gave me an amazing answer "we don't know where is your driver, you won't receive your order today but someone will call you tomorrow morning to reschedule for tomorrow" . Great, I went to sleep without eating, not only me but my children too. I woke up today at 6AM so I am close to the phone to receive my food. No one called so I decided to call myself again. This girl Marge, which was very rude told me that no order will be delivered and if I am desperate I can get out of the house to buy some food and that someone will call me this week to give me a refund which will take up to 5 days from the moment I will be called. WE ARE IN HARD TIMES, I DON'T HAVE MILLIONS IN MY ACCOUNT, AND EVEN IF I HAD WHY WOULD I SUFFER FOR THEIR MISTAKE. DEFINITELY NEVER GOING TO PURCHASE FROM THEM AGAIN”
“If I was able to give 0 stars I would! I have placed an order online for home delivery, I have received the email of confirmation that my order will be delivered between 7:30PM-8:30PM (31.10.2020) and I waited and waited. Of course, it didn't come. At 10PM I have called the customer service myself to find out where is my delivery. The gentleman I talked to (can't remember his name) gave me an amazing answer "we don't know where is your driver, you won't receive your order today but someone will call you tomorrow morning to reschedule for tomorrow" . Great, I went to sleep without eating, not only me but my children too. I woke up today at 6AM so I am close to the phone to receive my food. No one called so I decided to call myself again. This girl Marge, which was very rude told me that no order will be delivered and if I am desperate I can get out of the house to buy some food and that someone will call me this week to give me a refund which will take up to 5 days from the moment I will be called. WE ARE IN HARD TIMES, I DON'T HAVE MILLIONS IN MY ACCOUNT, AND EVEN IF I HAD WHY WOULD I SUFFER FOR THEIR MISTAKE. DEFINITELY NEVER GOING TO PURCHASE FROM THEM AGAIN”
“If I was able to give 0 stars I would! I have placed an order online for home delivery, I have received the email of confirmation that my order will be delivered between 7:30PM-8:30PM (31.10.2020) and I waited and waited. Of course, it didn't come. At 10PM I have called the customer service myself to find out where is my delivery. The gentleman I talked to (can't remember his name) gave me an amazing answer "we don't know where is your driver, you won't receive your order today but someone will call you tomorrow morning to reschedule for tomorrow" . Great, I went to sleep without eating, not only me but my children too. I woke up today at 6AM so I am close to the phone to receive my food. No one called so I decided to call myself again. This girl Marge, which was very rude told me that no order will be delivered and if I am desperate I can get out of the house to buy some food and that someone will call me this week to give me a refund which will take up to 5 days from the moment I will be called. WE ARE IN HARD TIMES, I DON'T HAVE MILLIONS IN MY ACCOUNT, AND EVEN IF I HAD WHY WOULD I SUFFER FOR THEIR MISTAKE. DEFINITELY NEVER GOING TO PURCHASE FROM THEM AGAIN”
“Shopping didnt arrive so I phoned customer services and they said they would contact my local store and would ring me back. They phoned back to tell me that my order was cancelled due to van breaking down! So why didnt sainsburys phone me to tell me and arrange an alternative slot, more so as Im on their vulnerable list!! being housebound and disabled. This has happened before without me being informed by sainsburys!
I was given a slot for the following day but it wasnt showing on the website so I had to phone to double check the slot was booked.
I tried to amend my order via phone as I couldnt do it on the website and was told my order had been locked and it couldnt be changed. Customer service asked what I wanted and I said a loaf of bread, as I had forgotten to add it, she said she would phone the store and ask them to add it to my order, the store said they couldnt as my order was locked due to the change of delivery date!! Really!!!! not impressed!
OMG what a nightmare, shopping arrived late with out of date donuts and ALL my frozen foods missing!!! On the phone to customer services for a good hour and kept getting cut off, eventually got through and told them about my delivery. They couldnt get through to the store to see if the delivery driver could come back with my frozen foods so Ive been offered a refund for the missing items and stale donuts. So now I have to make do with whats in my freezer to eat before my next shop.
Fuming is an understatement!!
Complained via phone but have no idea if complaints are really dealt with so I emailed sainsburys but the email was returned as its no longer in use so I emailed the CEO.”
“I placed my order, only for them not to turn up. I then tried phoning, no answer, the next day I got a text saying that they cancelled it. I then managed to speak to someone, rather than delivering my order the next day, they said I would have to order them again in a different day. It was an appalling service, and Sainsbury’s policies need to be abolished, and their ideas need to be buckled up. I give them 1/10😡”
“Over the years I have had deliveries from other supermarkets at times, but only when I cant get a slot with Sainsburys.
My delivery comes from Sainsburys Barnstaple Devon. The orders are usually missing the odd item due to lack of stock at time order is being picked with the substitute options usually fairly good and usually more expensive BUT Sainsburys refund the difference in price - since the pandemic caused staff shortages the difference is refunded by voucher in your grocery account almost instantly.
This morning's order confirmation email showed items missing and not substituted.....so I called Barnstaple and spoke with the delivery manager. He immediately apologised and offered to see what he could do.
Happily surprised he called me back. He was again sincerely apologetic that this had happened but confirmed that he was able find the items and has put them with my groceries for delivery!!! What a star!
This is not the first time that Sainsburys Barnstaple has proved to me that they value their customers - a handful of years ago an error was made with a gluten free item ordered where it had accidentally been replaced with the gluten version. The manager at Barnstaple not only apologised, but sent a card, flowers and gluten free items as an apology gift.
The managers at Barnstaple go above and beyond what I would ever have expected, particularly in this day and age of 'take it or leave it'!
I would also like to add that the delivery guys and girls have always been friendly and dont make me feel rushed, and always arrive within the time slot!”
“Over the years I have had deliveries from other supermarkets at times, but only when I cant get a slot with Sainsburys.
The orders are usually missing the odd item due to lack of stock at time order is being picked with the substitute options usually fairly good and amazingly, if Sainsburys does have to use a substitute that is more expensive they always refund the difference by giving you a voucher for your next shop. They used to just refund the difference but the pandemic has caused problems with this due to staff shortage.
This morning's order confirmation email showed items missing and not substituted.....so I called Barnstaple and spoke with the delivery manager. He immediately apologised and offered to see what he could do.
I was happily surprised when called me back. He was again sincerely apologetic that this had happened but confirmed that he was able find the items and has put them with my groceries for delivery!!! What an absolute star!
This is not the first time that Sainsburys Barnstaple has proved to me that they value their customers - a handful of years ago an error was made with a gluten free item ordered where it had accidentally been replaced with the gluten version. The manager at Barnstaple not only apologised, but sent a card, flowers and gluten free items as an apology gift.
The managers at Barnstaple go above and beyond what I would ever have expected, particularly in this day and age of 'take it or leave it'!
I would also like to add how friendly and respectful the delivery guys and girls always are and always arrive within the time slot!”
