“I tried to return a bodysuit I bought for my son which is too small but got rejected. Since his birth, my son has been wearing Tu clothes his age range or one age range smaller. However, this 12-18 month bodysuit does not fit my 15 month old son. Given the fact that my son fits in all other Tu clothes for 12-18 months and Tu socks for 6-12 months, I would think the problem is with the manufacturer and their wrong label. However, their cloth manager Fenroy Foote at Sutton Sainabury's insisted that I should let my son try everything I bought from TU even if I have been dressing him in TU clothes for a long time. I guess I will just shop somewhere else that their clothes are of high quality and of the right size and can provide me with the confidence that I can return if the size are not correct.”
“Sainsbury’s have again excelled in non delivery of goods, guaranteed a full refund and 10 days later have still not refunded my money!
I last ordered groceries 7 months ago and vowed never again would I use them due to everything being out of date within 48 hour of delivery but obviously times a great healer and I forgot how bad they actually are.
When speaking with customer services on the telephone for my online shopping experience / complaint they are rude and unhelpful. I was just waiting for the joy of completing the telephone questionnaire they offered at the end of the call however not only once but TWICE the phone went dead meaning they even dictate who can leave customer feedback on their own systems! (They obviously only want good reviews)
I certainly won’t EVER be shopping with Sainsbury’s and after seeing their fabulous reviews on here I can see that customer service is definitely NOT their strong point.
I am still owed nearly £200 and am still having to wait 3 to 5 days after already waiting 10 days and on chasing them their excuse is oh we don’t know why you didn’t get a refund. That’s a refund for shopping they failed to deliver.
In summary we have experienced extremely poor customer service from both Sainsbury’s and Argos (both the same group) all on the same day.
We would not recommend either company for any transaction.”
“I live in Leyton,East London and I frequently shop in my local small Sainsburys on Leyton High Rd. The shop assistants and managers are always smiley, knowledgeable and ready to help. Farhur, Ricky, and Moussafer are particularly friendly, kind and helpful. The shop is very clean and the lay out of the products is always well done. Great little supermarket for the essentials.”
“Sainsbury's fresh cherry's grown in Chile ,so hard so bitter had them 3 days still hard bitter ,got to be worst cherry's ever,never never again Sainsbury's.”
“The security guys or the guy how is on the door do not allow people with scooter inside but allowed skate,skateboard ,allowed scooter for the kids but no a electric scooter , for me I don't mind i will do me shopping of every day at the next supermarket but I do not understand why”
“Sainsbury's delivery man Steve delivered my shopping today in Bromley at approx 12:30. The lift had broken down and there was quite a bit of shopping to bring up to the second floor. He carried it up to my front door, was very polite and courteous and did not complain. A bag of frozen cherries had split and he kindly refunded them for me. Great service - very pleased with it.”
“I have shopped at the Great Homer Street store in Liverpool for the last 3 years at about the same time every Saturday, 10-11, and always buy a cooked chicken and a selection of the deli counter when I went shopping on the 20th March the counters were empty not one item on the counter, very disappointed,when I went this week,26th, counters were full.”
“I got completely let down by Sainsbury’s last night my order was supposed to be delivered between between 9 and 10 pm I’ve got i’ve got a phone call from the delivery driver on my intercom in my flat saying to me is there a lift in the building there’s only two floors to the building so there’s no need for a lift this driver was just being completely lazy and couldn’t be bothered to deliver my delivery I’ve had over 45 did successful deliveries in a year so I don’t see why when I’m self isolating but I didn’t get my delivery last night I feel very angry that the customer service agreed with the driver that he can make up his own mind whether he can deliver or not When there is no reason for him not to deliver i had 45 drivers I’ve had delivered to me before they’ve all been fine They come up the stairs they put the crate outside my door I feel my bags up then I say goodbye but for some reason this driver was being totally lazy can’t be bothered to go upstairs only two flights of stairs to go up so because of him I have no food this morning and I don’t know how I’m going to get any food because I’m self isolating to get a delivery to thank you very much to Sainsbury’s for letting me down I’ve sent emails to customer service complaint on Facebook Twitter and I’ve sent an email to the CEO of Sainsbury’s this is unacceptable for a driver to make a decision not to deliver your order when your self isolating there was nothing in his way there was no reason for him not to just walk up the stairs and let me collect my delivery guy was very hard to understand on the intercom he had a very strong for an accent and spoke very fast so I cannot believe I’ve been let down in this way especially when I’m self isolating so I wouldn’t recommend Sainsbury’s Even though I’ve been shopping with them for over a year online from Scott Bryant”
“I’ve been going to my local Sainabury’s opposite Holborn Station for 15ys. I’m in my 40’s & have arthritis. The staff are ALWAYS so helpful. Especially AKO & JOHN & other staff members. Ako always stops what he’s doing & serves me at the till. Always friendly. There are some lovely, hard working employees. It’s especially important at the moment, with lockdown. A friendly face means ALOT!!”
“Compare to other shops Sainsbury London Northumberland Park Tottenham has rude, unprofessional most unhappy staff in the world
I would advise some of the managers under cover to approach that shop and if they received any greatings or help in the self check in I will give you 100£
Good luck”
“Smart shop app is replicating items. Last week 10x ketchup at £2.80!!! This has been going on for months. Hate to think how much punters have been overcharged. Tried to raise complaint for over week now. Even wrote to CEO. Rip off sainsburys.”
“Quality has gone down. Always delivers mouldy food and are now refusing to give a refund unless items are brought into the store. The store is miles away - kind of defeats the point of a delivery in the first place, especially when it's week after week. Don't blame your customers when you deliver a week's worth of fresh food that goes out of date within two days. Spoke to customer service and no one cared - they sounded bored. Sad to say it, but Sainsbury's has lost a lifelong customer this week.”
“i had a dreadful experience in sainsburys last week with my 21 yr old autistic daughter, they refused to let her buy tobacco, refused to accept her medical card, her passport on her phone, i am her carer and mother they refused to listen to me or let me take her to car and let me buy it. i asked to speak to manager who was totally useless and admitted he knew nothing about autism . he stood there in silence said and did nothing when she had a panic attack, crying, shaking , collapsing.
we were left in front of the counter with people queuing up , no suggestion to move us to quieter area of the store, no offer of a chair, tissues or water. i had to shout to get her a chair. then asked for tissues but luckily i had some on me. i shouted please can someone help me and get her some water. they came with a bottle of water and were going to charge me for it, the young lad behind the counter paid for it. what sort of disgusting behaviour is that. no first aider was offered either. they did nothing whats so ever to help me. shame on you leamington spa sainsburys. i complained to head office , but just got a call saying we saw it on cctv and have dealt with it, wouldnt say what.
we will not buy anything from there again, absolutely appalling and im left to pick up the pieces a week on shes really still upset, she hardly goes out of the house and for this to happen totally shocking”
“There seems to be no way to complain about poor products, no email addresses any more so called their misnamed Careline 0800636262 the person who answered just didn’t listen, didn’t care, wasn’t interested in the batch number, barcode or even where the store was, Kidlington, just said it had been over 48 hrs since I’d picked this up from the click and collect so couldn’t (clearly didn’t want to) do anything about it. I’ve spent a lot of money there, they’ve lost my custom !
If it worked I’ve attached a photo of the pizza with barely any topping.”
“Regretfully the food quality has recently got worse. Some vegetable and fruits are not good and expired one or two days after delivery. 2 Heinz tin soup arrived dented, one of which had to be returned and was not refunded. Sorry but if the food doesn't get better as in previous periods we may be compelled to change supplier.”
“Have been using Sainsbury’s during the pandemic, not having used them before. Most of the time the drivers have been fantastic and I have told them so. Today however,a younger fitter driver brought my order and said he was not allowed to carry it to my front door on the first floor and left it outside on the ground. This has never happened before
and if these are the rules, I will not be using them again.”
“Have been using Sainsbury’s during the pandemic, not having used them before. Most of the time the drivers have been fantastic and I have told them so. Today however,a younger fitter driver brought my order and said he was not allowed to carry it to my front door on the first floor and left it outside on the ground. This has never happened before
and if these are the rules, I will not be using them again.”
