“I got completely let down by Sainsbury’s last night my order was supposed to be delivered between between 9 and 10 pm I’ve got i’ve got a phone call from the delivery driver on my intercom in my flat saying to me is there a lift in the building there’s only two floors to the building so there’s no need for a lift this driver was just being completely lazy and couldn’t be bothered to deliver my delivery I’ve had over 45 did successful deliveries in a year so I don’t see why when I’m self isolating but I didn’t get my delivery last night I feel very angry that the customer service agreed with the driver that he can make up his own mind whether he can deliver or not When there is no reason for him not to deliver i had 45 drivers I’ve had delivered to me before they’ve all been fine They come up the stairs they put the crate outside my door I feel my bags up then I say goodbye but for some reason this driver was being totally lazy can’t be bothered to go upstairs only two flights of stairs to go up so because of him I have no food this morning and I don’t know how I’m going to get any food because I’m self isolating to get a delivery to thank you very much to Sainsbury’s for letting me down I’ve sent emails to customer service complaint on Facebook Twitter and I’ve sent an email to the CEO of Sainsbury’s this is unacceptable for a driver to make a decision not to deliver your order when your self isolating there was nothing in his way there was no reason for him not to just walk up the stairs and let me collect my delivery guy was very hard to understand on the intercom he had a very strong for an accent and spoke very fast so I cannot believe I’ve been let down in this way especially when I’m self isolating so I wouldn’t recommend Sainsbury’s Even though I’ve been shopping with them for over a year online from Scott Bryant”
“I’ve been going to my local Sainabury’s opposite Holborn Station for 15ys. I’m in my 40’s & have arthritis. The staff are ALWAYS so helpful. Especially AKO & JOHN & other staff members. Ako always stops what he’s doing & serves me at the till. Always friendly. There are some lovely, hard working employees. It’s especially important at the moment, with lockdown. A friendly face means ALOT!!”
“Compare to other shops Sainsbury London Northumberland Park Tottenham has rude, unprofessional most unhappy staff in the world
I would advise some of the managers under cover to approach that shop and if they received any greatings or help in the self check in I will give you 100£
Good luck”
“Smart shop app is replicating items. Last week 10x ketchup at £2.80!!! This has been going on for months. Hate to think how much punters have been overcharged. Tried to raise complaint for over week now. Even wrote to CEO. Rip off sainsburys.”
“Quality has gone down. Always delivers mouldy food and are now refusing to give a refund unless items are brought into the store. The store is miles away - kind of defeats the point of a delivery in the first place, especially when it's week after week. Don't blame your customers when you deliver a week's worth of fresh food that goes out of date within two days. Spoke to customer service and no one cared - they sounded bored. Sad to say it, but Sainsbury's has lost a lifelong customer this week.”
“i had a dreadful experience in sainsburys last week with my 21 yr old autistic daughter, they refused to let her buy tobacco, refused to accept her medical card, her passport on her phone, i am her carer and mother they refused to listen to me or let me take her to car and let me buy it. i asked to speak to manager who was totally useless and admitted he knew nothing about autism . he stood there in silence said and did nothing when she had a panic attack, crying, shaking , collapsing.
we were left in front of the counter with people queuing up , no suggestion to move us to quieter area of the store, no offer of a chair, tissues or water. i had to shout to get her a chair. then asked for tissues but luckily i had some on me. i shouted please can someone help me and get her some water. they came with a bottle of water and were going to charge me for it, the young lad behind the counter paid for it. what sort of disgusting behaviour is that. no first aider was offered either. they did nothing whats so ever to help me. shame on you leamington spa sainsburys. i complained to head office , but just got a call saying we saw it on cctv and have dealt with it, wouldnt say what.
we will not buy anything from there again, absolutely appalling and im left to pick up the pieces a week on shes really still upset, she hardly goes out of the house and for this to happen totally shocking”
“There seems to be no way to complain about poor products, no email addresses any more so called their misnamed Careline 0800636262 the person who answered just didn’t listen, didn’t care, wasn’t interested in the batch number, barcode or even where the store was, Kidlington, just said it had been over 48 hrs since I’d picked this up from the click and collect so couldn’t (clearly didn’t want to) do anything about it. I’ve spent a lot of money there, they’ve lost my custom !
If it worked I’ve attached a photo of the pizza with barely any topping.”
“Regretfully the food quality has recently got worse. Some vegetable and fruits are not good and expired one or two days after delivery. 2 Heinz tin soup arrived dented, one of which had to be returned and was not refunded. Sorry but if the food doesn't get better as in previous periods we may be compelled to change supplier.”
“Have been using Sainsbury’s during the pandemic, not having used them before. Most of the time the drivers have been fantastic and I have told them so. Today however,a younger fitter driver brought my order and said he was not allowed to carry it to my front door on the first floor and left it outside on the ground. This has never happened before
and if these are the rules, I will not be using them again.”
“Have been using Sainsbury’s during the pandemic, not having used them before. Most of the time the drivers have been fantastic and I have told them so. Today however,a younger fitter driver brought my order and said he was not allowed to carry it to my front door on the first floor and left it outside on the ground. This has never happened before
and if these are the rules, I will not be using them again.”
“Don't use their on-line delivery service if you have a hidden disability or illness unless you are "clinically extremely vulnerable" and shielding. They will dump the crates outside your door and expect you to bend down and put them in your own bags (which they can't touch apparently). Depressing experience when you already feel vulnerable and isolated and are lacking help and support. I previously had orders from them for over 20 years and until relatively recently would have recommended Sainsbury's, but no longer. This was the straw that broke the camel's back. Will never order on-line from them again, nor recommend them to anyone else.”
“I did not expect such a disgusting attitude during such a difficult period for everyone. I am in isolation with a confirmed covid diagnosis. I ordered food in Sainsbourg online, indicated that I was on self-isolation. The driver came and called the intercom and told me to go down to the street for groceries. I live on the second floor in a three storey building. I explained that I have a covid and that I cannot leave my apartment. The driver said that he, too, would not go upstairs for safety reasons, and left. I want to note that I live alone. I called the indicated phone number and they promised me to investigate the situation and call back. After 2.5 hours they called me back and promised to bring my groceries in the evening. At 7 pm I called again .. the same person told the version of what was happening on behalf of the driver who arrived in the morning (this version is the complete opposite of the truth) and assured me that before 11 pm I will definitely receive my order. I did not receive the order, I waited until 2 pm the next day. I called and demanded to return my money, the order was for £ 160. I was told that they were sorry that it happened and they would return the money to me within 5 days! This is just a mockery! Bear my story in mind if you want to order food in Sainsbury.”
“Lousy choice of food goods. Keeps referring me to offers instead of listing what I`ve asked for. Much, much too many Fairtrade items and nowhere near enough home produce. Quality of food is poor especially their fruit and veg. All of it underipe. I don`t want to buy an item for a week hence. I need it when I buy it. So sad, as Sainsbury`s used to be top quality.”
“Stanmore store - staff threat full towards customer. One rule regarding mask for them and another for customers. Staff Screams and shouts at customer in front of other people. No respect for customers. Spend around £400 shopping their each week but after the service I received at Sainsbury’s Stanmore this week I will no longer be shopping at Sainsbury’s anymore as customers are not valued. Staff needs training of customers services and training regarding their bad attitude.”
“Disability-phobic manager PETER at the Streatham Common branch in SW London told me that they have the right to deny people with disabilities entry because "we are a private company, we can choose who we let in".
So heads up that if you have a disability, your business is NOT wanted here.
i made a formal complaint which they simply ignored. I made a subject access request for CCTV footage to support litigation and they claim there is none!
When I called up to ask how I could escalate my complaint since they had failed to respond to it, they said "nothing".
Today they are denying entry to people with disabilities, what will it be tomorrow, no gays, no blacks, no jews?”
“Really disappointed with the condition of my “fresh” fruit and vegetables. I ordered loose to avoid packaging and assumed hand picked would be better however mouldy carrots, bruised apples, brown lettuce.....how wrong I was!
My elderly parents who have shopped at Sainsbury’s for years have not been able to get a delivery slot since the beginning of lock down. So much for prioritising the vulnerable! This was their first delivery and they were looking forward to receiving some of their favourites. How disappointing. We will not be ordering again especially as we could not get through to anyone to complain or get a refund. ASDA have been our saviours during this pandemic. We have never shopped there before but I have to say we cannot fault their service. Maybe Sainsbury’s could learn a thing or two and at least improve their customer service and provide their staff with some training to provide customers with a quality service.”
