“I purchased an olive baguette at Sainsburys in Sevenoaks.
After a few hours of eating it, I had very bad stomach pains and felt sick and had to rush to the toilet.
This lasted until the next day.
GP said I had food poisoning.
This is the only thing I had eaten all day .
I am self employed and lost a days money and had to throw out a Super-King Duvet.
I complained to the customer services who did not care and would not take any responsibility over this matter.
VERY POOR CUSTOMER SERVICE.”
“I brought an olive baguatte from Sainsburys Sevenoaks bakery department.
After eating it a few hours later I had really bad stomach pains and had to rush to the toilet which lasted until the next day.
My doctor said it was food poisoning.
That baguette was the only thing I had eaten that day.
I am self employed and lost a days money as I had to stay by the toilet all day.
Sainsbury not concernred in the slightest and say it is not down to them.
POOR CUSTOMER SERVICE .
THEY JUST DO NOT CARE.”
“The worst service I have ever used and customers service advisors that don’t help and go back on their word and happy to loose valid customers . Will never is this company again”
“I notice with some astonishment that Sainsburys has decided to proclaim its 'support' for the LGBT+ community. Of what possible relevance is this to a food retailing business? Are rival supermarkets conspicuously homophobic? Are there any more minorities Sainsburys feels it should support? Egregious virtue-signalling, which costs nothing and means just as much.”
“The company have reduced the weight in the bags of charcoal briquettes but used the same size bags and now they have hidden the weight by printing in very small letters under the bar code. I accept prices rise I just would like honesty in the process.”
“They sold me food. I ate it. It was nice. Would definitely recommend. The cafe’s cappuccino was nectar and the chips were in point. Highly recommended.”
“Taste the Difference 6 Pork Sausages (The Meaty One)
Very disappointing, ranks as the worst sausages I have ever eaten. They claim to be 97% prime pork, maybe, but not the muscle. In my judgement was basically ground up pork skin. No flavour, and an extremely dry texture. I'll not be eating the rest of the packet. I'll try throwing them over the garden fence to see if the local fox will fancy them, I doubt it somehow!”
“Sainsbury's slow cooked butter chicken breast looked great on the box picture but inside it was terrible a few pieces of what looked like dark stringy meat with a watery sauce needless to say it went straight in the bin ,don't know what kind of quality control process they operate but it needs reviewed ASAP.”
“I wanted to say thank you to the wonderful Scottish Lady I spoke to on 31st May 2019 at the contact centre number. My mother has dementia and had turned the delivery driver away, so I called and the lady I spoke to was very, very pleasant and helpful. She contacted Swindon Bridgemead shop and arranged for the order to be redelivered the next day. As it happens, the driver was contacted and came back the same evening, which was fantastic and above and beyond, thank you for your care and sensitivity.”
“I found several weird objects in an unopened bottle of Sainsbury's chocolate milk. I could have choked on them, or maybe they were toxic, who knows... The response of Sainsbury's was very unsatisfactory. Also, my review was rejected from their website twice even though it was following the review guidelines, so it seems that they are over-filtering the reviews on their website. Overall this leaves me very disappointed about Sainsbury's.”
“I am unhappy with your bread, previously named taste the difference multi seeded. Where are the seeds? This used to be lovely bread and the reason we shopped at Sainsbury's Leigh. As the bread is bland we no longer have a reason to shop there and will, hopefully, find some we like at another supermarket and let them have our custom.”
“Really annoyed. I buy online shopping every week and so many times my items are not bagged as I requested.
Sainsbury’s it’s not listening to me and causing me un-needed anxiety with my OCD as I need my shopping bagged and not in plastic tray contact.
Last week I complained about it got an email and my 40p bag charge refunded AND the promise that this would be sorted....this week my shopping came without the bags... if I’m paying for it... what’s the problem? And I always recycle my bags too!
I’m going to start shopping with Ocado as they never have failed me in the past....are always on time, never gives me silly substitutes and takes the bags back while giving the money back for it too. More expensive but worth it as I get a better customer service care that fulfill my needs as a customer.
I used to shop with Tesco and Asda, but these have let me down too.... so I haven’t shopped there for years.
Sainsbury’s lately has just been rubbish at their service.
VERY disappointing. OCD is not a joke... it’s a mental illness that has enough triggers as it is.”
“I want to thank senior staff member and customer service for allowing me to use the telephone to phone home as I had left my mobile at home and was concerned that my husband who is not very well at the moment could not contact me in an emergency. Thank you so much for your help despite being extremely busy.”
“we visited the braehead store to order travel money on the 24th May 2019 we were served by a delightful young lady called Ashley she was very efficient and knowledgeable regards the currency and assisted us in every aspect of our requirements she is a real asset to your store many shoppers are quick at complaining we always think that good service should be recognised please thank her on our behalf”
“Saintsbury's Braintree. Two weeks ago on a Sunday at 2.30 went to the deli counter to find it was being packed away, cooked meats were empty, hour and a half before closing. Following Sunday was 1pm this time the meat was still out but the carved ham on the was down to the bone only with tiny lumps of ham the same with the turkey it was down to the breast bone no meat left on it, when asked if they couldn't start another they replied not allowed to on Sunday. Three hours before closing time.
Top it all today Wednesday had both ham and turkey on display, I asked for four thinly carved turkey and ham to which she had go and get another assistant who said we can't carve thin slices its too difficult. When the older assistants carve they have no trouble with thin slices. She eventually tried to carve and did as reasonable job but still moaned that the slices were breaking to which my wife replied that's no problem. Were only supposed to sell whole slices to avoid waste.
Four very young assistants behind the fish, deli, dairy and meat all up one end chatting. More t training required Saintsbury's how to carve meat and customer service.”
“Phoned the store about car parking issue and was told not to worry, go to customer service and they would sort it out. I did this and was berated by the assistant who said I just wanted a free ticket and had tried not to pay before, she recognised my car? I felt so bad and upset for days. She could have dealt with me in a different manner, not making me feel like a worthless citizen. Surely on a customer service counter there could have been someone with a better manner. I wont be going to that store again, Deal.”
“Went to an interview to the Wolverhampton local,the interviewer was very disrespectful and rude. He told me take orders i would not recommend this store as they are rude towards there customers.”
“The Hedge End store is a disgrace,the shelves are empty the staff as cheesed off as the customers ,whoever is managing the project needs to sort it.There is noone of management to be seen or even staff to assist with trying to locate the items which have been moved around and certainly noone saving sorry.
This is no way to treat customers.”
