“Ordered 3 cases of wine to get 25% off had an e mail at 5.33 this morning only 3 bottles were available no 25% off and I have to wait in to collect the order? They have my phone number. I ordered other items to save time. "Needs past". Will be refusing the lot. I live 20 miles from my nearest Sainsbury's thought ordering on line would work. They are becoming like Argos lights are on but nobody at home”
“Visited cafe in Gloucester store.
Could not find any gluten free sandwiches there or downstairs in the lunch to go section.
Left store hungry and went home to eat.”
“Absolutely terrible service, I'd give a minus rating if I could. Ordered grocery for home delivery and out of the 25 items I only got 4 delivered and when I questioned where the rest of them are the answer from the delivery guy was to phone customer service. After I phoned them they confirmed that those were not in stock this morning when they packed so I'd never get those unless I order them online again (and with no guarantee that I'd get them!!!).”
“Actually minus stars. This is a warning to drivers using Sainsbury's car parks while shopping, you could receive a fraudulent document from Horizon Parking who are in a business relationship with Sainsburys demanding money from you or else, this is plain extortion. It happened to me at the Godalming store. I have reported Mike Coupe CEO of J Sainsbury and Gavin Clarke of Horizon Parking to the police and Action Fraud.”
“Frome branch
1. So many ranges no longer available:
Quorn sausages, Sanex Zero shower gel.
2. 3:00 pm today, croissant and breakfast pastries shelves completely empty, bread shelves empty - no bagels, no cheese topped rolls.
3. Shopping experience not good. Shelves piled sky high with products still in boxes.
Have left similar comments on another occasion with a response promising a response from the Frome store manager that never arrived.”
“I worked part time at Sainsbury's 27 years ago. There was this google eyed manager that really was a proper wanker. His name was Julian something. As I said, he was a complete idiot. Hopefully you have improved the quality of your management since and don't recruit them from Spastics R Us any longer. He probably got ran over by a supermarket trolley- this is the calibre of the individual you are dealing with!”
“Had brilliant customer service. I also saw that they had members of staff that could speak different languages for customers that could not speak English which is brilliant!!! Just wanted to mention this because it is very important.”
“Had brilliant customer service. I also saw that they had members of staff that could speak different languages for customers that could not speak English which is brilliant!!!”
“I bought a pack of Taste the Difference Rich and Creamy Prawn and Lobster Mac and Cheese. At £6 for one serving it was quite expensive. I found 6 small prawns, and the amount of lobster it contained was no more than a square inch in total. It was very bad value for money.”
“I bought a pack of six taste the difference the meaty one pork sausages. I oven cooked them , I got out half way through and they were swimming in water, took 5 sheets of kitchen roll to mop up. They looked pallid and grey, my son said they were nasty and only ate two, was planning to use rest for his sandwiches the next day, but I threw them away as quite honestly inedible. I only purchased them as you had sold out of porky whites. Will not be buying again, sorry.”
“I bought a packet of Sainsbury's Extra Lean Diced Beef 600g priced at £4.65.
No doubt their packaging is within the law but I find it very misleading. I was not buying 600grams of meat, the actual meat weight was only 530grams therefore the price I paid for meat was £8.15 per kilogram rather than the stated unit price of £7.75 per kilogram. I will in future buy my diced beef from my local butcher as you get the weight of meat you ask for.
Putting it another way, when you buy this Sainsbury product you are paying £0.54p for the packaging.”
“I shop weekly at Sainsbury’s store in Street, Somerset where the staff are always helpful but this week they went the extra mile which prompted me to write this review. There were no Linda McCartney burgers and I complained as this was the second week the shelf was empty. The store manager, Paul, attempted to locate them in the freezer storeroom but couldn’t so he promised to ring me when these were in. That evening I got a call to say the burgers were in store and they would be delivered to me at home - all free of charge! Can’t beat that for excellent customer service!”
“My shopping experience at Sainsbury’s Wolverhampton last week was very disappointing. My husband and I decided to have our lunch in store before doing our weekly shop. Big mistake, we waited 25 minutes just to give our order, another 10 minutes to get coffees and another 10/15 minutes for our food, which was reasonable apart from the coloured water called gravy.
Then we did our shopping where basics such as a chicken was only available with the next days date, quiche Lorraine the same days date, and several empty shelves including the frozen section.
This was Friday afternoon a popular time for doing the weekly shop, we don’t know what has happened to our favourite supermarket which over the past few months has deteriorated. It may be they are short staffed I don’t know but we may have to go elsewhere if things don’t improve soon”
“Was most disappointed with the service I received in hedge end store. Bearing in mind I have difficulty walking I asked a lady in the xmas isle for hot water bottles ..... thought it might help my back. She said go to pharmacy ... went there she directed me back tothe xmas isle. I found one there and then went to customer services to order more she sent me to another desk ... 10 minutes later a customer assistant appeared and said I couldn’t order them!!! Came home went on Amazon and 4 hot water bottles have just been delivered ..... ...”
“Yesterday 06/11/18 I purchased my weekly groceries at Sainsbury’s Sprucefield shopping centre, part of my purchase were 2 lots of pink lady apples dated 13/11/18. Unfortunately not one of the 12 apples were in good condition with all of them badly bruised leaving me very disappointed in the quality of my purchase”
“Went shopping at Sainsbury's Maypole Sunday for Christmas cards wrapping gift tags etc plus pint bottle of rum and a few small gifts, we went through a maned checkout who was under pressure from queues and paid the £107 bill saying to partner that was a lot. Today checking receipt there was an item ' TF Ultra asst' at £21 ' not having purchased anything dearer than the gift bottle of rum I went online Sainsbury's to find the code, 45 minutes of searching and on line chat followed by phoning I returned to the shop. Customer services could not find an item for sale with the code on the receipt and suggesting the it could possibly be a SIM card or memory card and saying sorry I can't help you any more as you should of told the cashier at the time. So buyer be ware, always check your receipt while in store Every time. They won't even find the code from the programmer, I'll put this down to experience then.”
