“Had a “click & collect”. Several items VERY short dated (fish cakes same day) and items substituted (unauthorised) with cheaper items, but still charged at original item prices.
Most annoying aspect is refund policy - everyone else does it on receipt of complaint as they already hold card details, but Sainsbury’s do not, they apparently have to ring you within 14 days to get your details. Still waiting.
Avoid, there are alternatives out there who actually believe in customer service.”
“Went into Sainsbury's in North Chelmsford today, and they have apparently abandoned reasonable limits on numbers of people in store, and any enforcement of the "one person per household" rule.
Yet the signs saying "Keep two metres apart" are still in the store, when it is very difficult, if not impossible at times, to keep to that.
Absolute chaos in a lot of the store. Really poor practice, when other stores are managing it well, and Sainsbury's used to!!
If anyone near me had Covid 19, then big risk I may have got it.
May well avoid the store in future. Been going there for years.”
“I am a loyal customer of Sainsbury's and the social distancing outside the store is controlled extremely well, as only one person is allowed from one household at a time. This is great as it cuts down waiting time to go in as well as not having to keep your distance from groups of other people, as other stores may do. Unfortunately, once inside, even though customers adhere as best they can to the minimum 2 metre distancing rule, no matter what time of the day it is there always appears to be at least 2 members of staff with a large dolly (cage) of stock, chatting and apparently oblivious of shopping customers who just want to get what they need off the shelf or want to try and get past them and the trolley which is taking up most of the width of the aisle whilst keeping the appropriate safe distance. Also, staff seem to think they are immune to the 2 metre distancing rule as they put stock out and chat together, only inches apart.
I, and other customers have regularly had to avoid certain aisles just to get to items because they are constantly blocked by staff and stock.
Of course, it is an essential part of business to bring up stock levels to keep up with demand, but is it not feasible for this to be done when the store has no customers? Surely, everyone ( staff and customers) would feel safer and less restricted if they didn't have to constantly be on edge just to get from A to B!?”
“I have shopped online with Sainsbury's twice and will not do so again.
During the ordering process I noticed some things I had placed in the basket disappeared and I had to click them again. Some did not get to the basket at all. On both orders, when the delivery arrived items I know I had clicked were missing - but when I checked they had disappeared from the shopping list again.
In addition, the tomatoes and grapes were squashy and over-ripe, and I was given a credit note (usable only online) for unavailable items - in my opinion these should not have been charged for.
I gave feedback via their website but heard nothing (reading the reviews here I'm not surprised.)
Will not use their online service again.”
“Since lockdown me and my family have used click and collect at sainsburys in denton the staff on delivery van have been so helpful even when working in this hot weather so polite i will be doing all my weekly shopping there even after lockdown thank you and thank your staff for all the help”
“Extremely bad communication re problems with online orders. They tell me if I formalise my complaint I will get no reply as it goes into a general?? When I asked if there was a manager I could contact, I was told No; if there was any further complaints procedure I could take, again I was told NO. After a red wine spillage at my door on delivery, a wiping of groceries dripping in red wine and three calls to customer service- I was asked what amount I was to be refunded, I said well the cigarettes will cost me £10.30 to replace. They said we divide the cost of the carton £51 by 5 so that will be £10.20!!”
“Order number 36310144
Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products.
At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods.
Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order page there was no clear indication this woudl happen. Talk abouyt taking advantage of customers (a vulnerable one no less) during this difficult time. Complete clowns for not taking a discretionary sensible action of refunded the £7 delivery charge, lost a regular customer and have guaranteed this is posted as a warning to others.”
“I’m actually so disappointed to be writing this review! I placed an order to which was Then sent an email to say I had items missing which was substituted and would get to decide if I wanted to keep them or not! And the order would be packed with bags Delivery bloke arrives and says he cannot bring it up to my flat as his not allowed but I stated In my delivery extras I lived in the flat to then which my son hat to go down and get the crates and bring them up to me as I have a baby I can’t leave in the flat to then get quarter of my shopping I didn’t want and mouldy oranges I spent £140 pound which is not cheap to then get a 4.50 voucher refund when I should of got refunded for the stuff I didn’t want! And items I didn’t get! Won’t be ordering from here again nothing but stress when I fault home delivery was suppose to make it easier for you imagine if I was an elderly lady or man and the driver couldn’t Bring up there shopping discusting.!!!”
“Sainsbury’s in New Barnet are refurbishing their car park, however the work constantly starts well before 8.00am, the legal requirement. Numerous people in my building have tried to complain, but Sainsbury’s have no real system to do so. We’ve tried calling, but it’s automated, and eventually it just hangs up. We tried searching online but their website says to call, which was futile. We found an email address, but got a reply that they no longer respond to that email. The queues to the store prevent us from complaining in person, which is understandable considering the circumstances.
Sainsbury’s provided no warning of this extensive work that has been going on for weeks. It’s boiling at the moment, but none of us can open our windows because of the dust clouds. And we’re constantly rudely awoken by the noise. I understand that they may want/need to complete the refurbishment, but I feel that they should have given notice and should not start before 8.00am. It’s shameful that Sainsbury’s do not care at all about their customers. We all use Sainsbury’s as our main food supplier (even though their stocking up is awful) but their nonexistent customer service shows how little they value us.”
“I went into the store yesterday to buy 1 item I had seen two ppl whom I know just walk into the store who are vulnerable they did not cue. I asked if I could go inside to buy 1 item I showed my NHS badge to the security guard. She intervened in the conversation saying loudly NHS no not Sunday’s go cue. I felt like I was a piece of dirt. This women’s name was bonnie. She rude and she rolls her eyes at the fact I said NHS.”
“Just want to say a big THANK YOU to CLIVE the Security person at Derby Foresters Park Branch for helping me today when my battery of my Car key fob needed replacing as I couldn't start the car he put the new one in. Brilliant so helpful a godsend. Thank you CLIVE”
“My local Sainsbury's has been shockingly bad with it's Coronavirus regime. I have rung their head office twice to complain, but it makes no difference. The trolleys are not being cleaned and there is nothing supplied for you to even clean your own. When I complained on my last visit, the assistant said I had got the trolley from the wrong area, but there were no notices about which ones had supposedly been cleaned (although as there was no one outside near the trolleys I fail to see how this was happening anyway). There is no hand sanitizer anywhere within the store. A small store, very often no one at the door checking on the amount of people coming in and no one way system. When you ring their head office, 10 minutes of the call is spent telling you how they are looking after their customers. If it wasn't so serious I would say 'what a joke'. Shame on you Sainsbury's”
“13/5/20 Oxford Road, Swindon Store
I would like to start this review by saying I have shopped at this store for 15+ years.
Unfortunately, my experience at Sainsburys today was tarnished by a really unnecessarily, rude and extremely unfriendly checkout supervisor/manager. The employee concerned had no interest in any form of positive customer service whatsoever. I understand times are tough at the moment but this applies to 'everyone', manners and a little kindness costs/takes nothing. Making a customer feel like they do not want to return to the store can not be the aim of management surely?
Would like to add that the employee working on the actual till during this time, was professional, polite and helpful and this review is in no way a reflection of her work.”
“Terribly delivery service with their online shopping. Driver refused to bring items up to front door when all other couriers have no issue. Emailed them and their customer service agents are rude and nothing resolved. Refund took ages to get back. Totally disgusting services Sainsbury offering. Shame on them! Don't shop there and go somewhere who respect customers and give decent basic delivery and customer services. What a disgrace!”
“I am 81. Shopped at Sainsbury’s since our local(8 minutes away) opened. Get my Petrol at Sainsbury. During the last few months l obeyed government advice for my age group and self isolated only driving to get shopping every week. Told by 111 doc that l definitely had the virus but not needing hospital so stay in . Told by Sainsbury, not vulnerable because not on shielding list. No letter. My daughter had to drive miles to bring me supplies. When l ring Sainsbury told quite unpleasantly l am NOT vulnerable and no help offered. I also have asthma, heart problems, and other problems. Horrified by their uncaring attitude. I eventually went online to Tesco who couldn’t be kinder, helped me with my first online shop. Said to ring anytime l needed help. Will l EVER return to Sainsbury.NO . I will never go near them again. And l always keep my word.!!!!!! I have cancelled their app and told them to stop bombarding me with offers as l will never use them .”
“Shame on you, Sainsbury's Trinity St, Bolton:
My 86 year-old mam is classed as a vulnerable person. She's partially blind, has asthma, is on medication to sleep and myself, who cares for her, has major depression and also takes 10 tablets every-night which makes me extremely sleepy, instead of letting us go straight in, which is what we've been allowed to do, was told to queue like the others or told to visit between 8 and 9 in the mornings. There is no way we can turn up at that time, due to our health and medication problems. This is a form of discrimination against those who have ill-health and cannot go by these so-called rules. Some people outside Sainsbury's were disgusted with what had happened to us. I am totally upset by this matter. SHAME ON YOU, SAINSBURY'S. We'll take our business elsewhere, where they do let us in. Goodbye.”
“I work as a community nurse. Went into one of their branch to pick up medication during working hour in my uniform, they refused me entrance. Requesting i go and queue up.
They speak about being helpful and support key workers but in action they failed.”
