“Flawed Service!
Expect weekly problems with deliveries to your home and when you raise the matters with the so called customer service department prepare yourself to be treated with indifference and arrogance. It is widely known that Sainsbury's are experiencing problems with online shopping and little wonder why. We began shopping with the company in the early 70's........£500,000 later and we are switching.........Do they give a rotten banana! I think not.
Sad isn't it?”
“Awful customer service.. Would not expect but have learned this is normal from them.Keep making offers that are simply not available, when complain was given ' lip service '. Asked to be escalated to senior manager whom raised her voice and was rude in attitude and laughably lied to even try blame me for the matter! Escalated to head office and had to have a stand off with the CEO's PA...Has happened a few times over a year now, awful customer service and feel sorry for anyone working there as is apparent they are trained to fob you off, managers are disrespectful and obviously cant handle complaints! There's better service to be had elsewhere without the deceit and ignorance received.”
“I can’t believe in this day and age, that Sainsbury’s are not doing more to reduce plastics in their stores. Even the 5p & 10p bags are still plastic! Waitrose has now eradicated all their 10p plastic bags- perhaps Sainsbury’s should do the same.”
“You won't believe this!...we recently received a delivery and the delivery driver proceeded to 'POO' on our drive....whilst delivering our groceries. We actually have CCTV evidence. And to make it worse Sainsburys aren't even bothered...!!
Imagine the poor customers that received their delivery after us!!!”
“Following cancelling an order because sainsburys informed me that the payment did not go through, the delivery man turned up a few hours later with my order.
I told him that I had cancelled the order so he called the office who confirmed that the order had gone through now. I took the delivery and the receipt and noticed that an extra 18 pound had been charged. I questioned this and he told me to call customer service.
When I called customer service, they acknowledged the mistake or problem with the system and first tried to give me a voucher for another online order. I told them that I will not be using the service again and wanted a refund of the additional 18 pound I had been charged. I think they are going to refund me but it is not in my account yet.
The next day, I received an email to confirm that the order had been cancelled. Note this was after I had accepted and paid. There seems to be serious issues with the online delivery service. I am quite stunned that such a big company can have such fundamental things wrong with their system.
This kind of service is not acceptable these days. A big company like Sainsbury's should be able to get something this simple right. The Company needs to lift their game.”
“Sainsburys Ferndown repeatedly ignore the timed delivery slot. Delivered 10.20am instead of the booked and confirmed 12-1pm slot (not good when I worked late and needed the sleep!!). Not the first time this has happened either, the same happened last week. Also, I was not informed there had been substitutions and therefore didn't know to check I was happy with the substituted item which I'm not. Finally, yet again the store picker clearly doesn't know the difference between products and puts items such as a lime through as a lime but actually has delivered a lemon! Today, yet again, I didn't receive the item I ordered as the picker had chosen the wrong item. Sainsburys is my preferred store for groceries so I'm gutted that I cannot trust to shop with them for my online deliveries any longer as certainly my local store, Ferndown, Dorset consistently gets it wrong.”
“What went wrong? Used ATM which is displayed as Sainsburys Bank, requested cash, card came out, NO money, but amount taken from my account.
Went into store at Emmerson Green Bristol to report above, was told by customer service, and then the Manager, ATM nothing to do with them, called my bank, next day made 10 + calls to Sainsburys head office, Sainsburys bank, every person I spoke to denied the ATM did not belong to them even though they have Sainsburys bank signage.
Perseverance paid off, as eventually Sainsburys acknowledged ownership.
Have still not had my money returned to me.”
“Sainsburys didn't deliver an order that I was expecting. The amount of roll on inconvenience it caused me makes me want to cry. I have been so busy and ordered some light bulbs for my parents house so that I could fit them while I was visiting. Since I ordered them online I did not buy them in store when I had the opportunity. I thought this may save time and would save me a little money as I had an online voucher for a discount. I spent longer than expected placing the on line order and when it came time to deliver I received a text and email stating that my payment had not gone through and the delivery would not be made. I thought I had already paid! I put all my payment details in when I placed the online order and everything appeared to be fine. I called them to make payment, they kept me on hold for over 10 minutes and then advised they could only deliver after the time that I would leave my parents house. I said that would not work so cancelled the order. I jumped in the car to sainsburys to buy the bulbs which I should have done in the first place but there were none on the shelf. I suspect they had taken them all for my order. So my parent are going to be left without the lights fitted than I planned to do on this visit.
They did not give me the option to pick them up from my local store. I have no idea why this is not an option.
I will never use this service again and recommend anyone that wants something urgently do not use this service.
I am so disappointed and cant stress the inconvenience this terrible service has caused me.”
“The personnel at your local Sainsbury’s in Bush Hill Park should be commended on the way they treat their customers. In particular is one lady by the name of Cheryl who goes out of her way to be friendly to customers and is very good when dealing with children.”
“Bought a one meal frozen food for 90pence called Stamford food hotpot, it was very tasty, only bought one has I have bought dearer products and they have been very bland, but this company knows how to cook, I will be going back to Sainsbury's to buy more, price very good I couldn't make it for that price for one.”
“Bought the fresh cream pavloa with fresh fruit on the top . £8 . It was large fed a large family . Delicious . Fresh . I've just eaten what left on Tuesday and still wish I didn't 😜 couldn't leave it . Would totally recommend”
“Don't bother. Three times I've ordered and three times they haven't delivered. Lots of apologies from customer services but no reasons given. Don't use them.”
“Terrible customer service! Did not notify customers on fine print for water. I only knew about it when it got to my door that they had such a policy. Absolutely terrible that customers were not notified of it beforehand and was charged the full amount.”
“Very bad customer service. Went in with my 2 babys. Staff could have been more unhelpful. Just rude. These where middle aged women that you would expect would be more than willing to help a mother struggle. Will not use this store again. Only ever come across this in Sainsbury’s any other store are more than willing to help and over compensate when see mother struggling !!!”
“Joke company for online delivery DO NOT USE EVER !!!!!!!
5 out of 6 weeks big problems with delivery .. this time and final time , take money out of bank but driver assumed we didn’t want it delivered , we asked for immediate return but they say it’s going to be 3-5 days WFT!!!!!!! So now with money being tight we have 2 small kids who have got to wait 3-5 days for food....”
“Went to the cafe at the Bridge of Dee. Paid for 2 toasties and 2 large coffees. We sat with our coffees waiting to drink them with the toasties......it took over 20 monutes to get them. Annoyingly people who were served after us got their food before myself and husband and theirs was clearly cooked from scratch! Not even an apology for taking so long for something that takes 5 minutes at the most to do. No excuse when they weren’t even busy. Maybe should offer to provide hot drinks with food if it’s going to take that long.”
“Are you intending to close your Fleet branch as it appears that you are running it down and have no interest in its performance.
Any number of the shelves are often empty and this morning Saturday yet again the aisles are blocked up with cages being very slowly emptied without any sense of urgency and this at 10.00a.m.
Unlike Waitrose there is never any sign of a manager about. The fact that there was only one check out being staffed with only a couple of people waiting illustrate the total lack of footfall. Waitrose was humming and doing a roaring trade!”
“Customer service Sam, the duty floor manager, was appalling. I called to complain about a delivery of bread with a best before date in 4 hours of being delivered. His manner of "we followed the policy rules but as a gesture of goodwill, we will refund your £1.10". I told him I wasnt calling about the refund but the nerve to deliver a loaf of bread at 8pm when the use by date was the next day. And to make matters worse, he was doing me a favour by refunding the money. He could not understand that he was making out what a hero he was for refunding me the money saying Sainsbury did nothing wrong but followed the policy of informing me on the receipt that the product had a short use by date and I had the option to refuse. Being dark and simply unpacking into bags, i didnt look at the expiry date till after I brought the groceries upstairs and unpacked. Needless to say I will not shop with Sainsbury with such appalling customer service. I do love the delivery guys. They are so friendly and so helpful and kind.”
