“I have been trying to contact you all day with no success as your phone is permanently busy. Your website has a phone number to call if we are in a health risk group. We are in this group, and following government headlines we should self-isolate but I can’t contact you.”
“I’ve just been to the Kimberley Nottingham branch and I’d like the applaud and thank them.
Everyone of the staff was sticking to the distance rule and making sure customers did the same.
I managed to get most things.
Keep up the good work and stay safe.”
“Had home delivery sent to me as isolating with my young children, sad I didn’t get all the products I wished to have but what I did get was brilliant. The home delivery service was fantastic, the man was very helpful.”
“During this pandemic period Sainsbury’s have been keeping me up to date with processes that are being put in place to help me the customer . I am a senior citizen and they were giving me the opportunity to shop in store early in the morning which I appreciate.”
“You don’t deserve one star!
After being told I could not purchase one loaf of bread AND a small baguette I was told to scan my nectar card myself. I am disabled and have limited mobility and dexterity and was told that I needed to pull out the reader to scan my necter card. Your employee said that she would not do it as she didn’t want to touch the card reader so I said but you expect me to touch it? I decided to forego the necter points on my £2.75 purchase. I then offered a £10 note to which she said I’m not taking that from you, you will have to pay by card. Fortunately I had a card with me or what would I have done?
She then proceeded to moan on about infections etc to which I said I didn’t need a lecture on infection control as I am in category a at risk as I am insulin diabetic and have a terminally ill husband and her actions were putting me at unnecessary risk by forcing me to use a potentially infected card reader instead of giving her cash.
I found her attitude unacceptable, badly informed and extremely unreasonable.
If your staff are so ‘at risk’ from handling cash or necter cards then why are they not using gloves?
This is a shop I use on a once or twice weekly basis however I will not be going in there again.
Stuff you Sainsbury’s - your customer service is appalling and your staff training leaves a lot to be desired. I did observe that there was no hand sanitiser available for customer use and that staff were still handling merchandise with no protective measures in place. why are you expecting your customers to be compromised by staff that haven’t got a clue about ppe and have a bad attitude towards customers?
When this craziness is all over I will take my custom to Asda where they do have measures in place and their staff are still maintaining a high level of customer service.”
“As a regular delivery customer with no warning there are no available delivery slots. I have just waited 1 hour on the phone to let them know I am registered disabled to be told you have to register tomorrow on the website as we don't have access today. I asked for a refund on my delivery pass and was told if it was purchased more than 14 days ago then no. In my mind they don't have any respect for their former ! loyal customers.”
“During this coronavirus pandemic. I'm truly sick of the emails received from the CEO telling me how to give my health requirements disabilty etc into my account.
There is no place to do this. I was a regular online elderly customer now no slots available ever. Truth will come out. Wait till the virus is over and Sainsburys sales fall then .
.”
“Sainsbury, Kenton, Middlesex:
Never fully stocked at the best of times, this store fails completely during the current period of difficulty. Paper products, various fruit & veg, many other items not available since 12 March. "Silver hour" 19 March total chaos outside & inside store.
Sainsbury store & H.O management: STEP UP! Police your stores, resolve the distribution issues by whatever means with your suppliers & demonstrate that in times of crisis you can meet the demands of your customers.”
“I order on line fortnightly for a 97 Yr old lady using my visa card and she reimburses me. I cannot find a slot for her delivery and I have tried to contact Sainsburys but am simply cut off when I call (no emails accepted). I have a broken hand so cannot drive and go to the shops for her. Surely there must be a way of prioritising people? The elderly lady was a land army girl in the war.”
“What went wrong! What went right? Nothing! Gushing e-mail from the CEO Wednesday saying supermarket shopping for the elderly and vulnerable would be the first hour of trade Thursday, what absolute B.S.. everyone and his uncle were there all ages kids etc. and absolutely nothing on the shelves out of 20 items on my list, I got 2, yes 2! So with two boxes of cat food the cats will be happy, one question, who Is policing this first hoyr of trade and where are the items to buy? No more emails Mike Coupe you are living in cloud cuckoo land.”
“I waited a week for my online delivery and then it didn't come. No phone call or contact. I tried ringing the help line but was put on constant hold.
So did Sainsbury's make me happy? Definitely not.”
“Without a doubt Sainsbury's is the worst supermarket in Britain today. The management is lazy incompetent and should resign themselves that with such a low rating on here that others also realise how badly run this supermarket is. The ignorance level of their staff is unbelieveable coming out with rediculous thinking that is only resevered for the extremely uneducated. Sainsbury's needs to shut up shop or find new management that are capable of providing at the very least an average level of competent service which it fails at everyday. More so now than ever.”
“This mornings 1st hour of opening was supposedly for over 70s and vulnerable persons. Manager at the door was really enjoying his moment of power turning people away. I am a couple of years off 70 but have asthma, diabetes and cancer but I am still not sick enough to shop at Sainsburys. Thank goodness for morrisons!”
“Chelmsford Sainsbury’s cancelled my neighbours shopping on the day is was due to delivered she ordered 2 weeks ago , thank you for failing to what you had promised and that you lied that you had no drivers but yet they driving in the village shame shame shame”
“I am 72 years old and thought I would take advantage of the opportunity of the first hour set aside for the elderly and vulnerable customers in your Eltham store.
I arrived at 07.15 and found the store full of people of all ages twenties and thirties included. There was one poor blind person who was waiting for help which was not forthcoming.
I asked a member of staff who seemed to be in charge if the hour set aside had come in to force. He said it had but it had not been enforced.
If the Eltham store Is indicative of the shopping experience in Sainsbury’s nationally I think you will receive a lot more complaints.”
“Poor old Sainsburys. No food on the shelves. No toiletries. No hygiene products. No pharmaceuticals. I bet they are crying into their bank accounts with all the selling of their stock. Get a grip on this greed and dystopian behaviour. Monitor the sales of you goods and put the brakes on this manic panic buying. Those of us who only want our regular weekly shopping amounts are getting elbowed out of the way by insensitive disgusting animals that only think of themselves in this traumatic time when we should be altruistic. Store staff should impose restrictions that prevent this locust activity and help regain sensibility.”
“a lot of people are complaining about lack of stock and booked up online deliveries but it is clear to see it is not Salisbury fault and they are trying their hardest to make do of a bad situation, people are so selfish and do not think how hard it is for the employees.”
“Sainsbury's in Bitterne Village just called our 93 year old grandmother "selfish" for picking up 6 small tins of dog food for her two dogs then took three off her. DISGUSTING STAFF!”
