“Sainsbury's are ignoring elderly and disabled people with the excuse that they are in contact with the government to register these vulnerable customers for priority home deliveries, they are paying lip service while filling their tills, with a government allowing profiteering on a massive scale, it seems strange that elderly people can be harassed by the police for sitting on a park bench while supermarkets are allowed freedom to exploit the situation, forcing the vulnerable out of isolation to get food”
“Ordered a delivery the one and only I have ordered at this time. I left a gift for the delivery driver at the door as I appreciate everyone is under strain and working hard and am thankful to them.
However I got my delivery in after he had left due not making contact and the meat and majority of my order sent went off the day before my delivery and the rest was due to go off that next day. I was shocked to be sent gone off grey meat.I took pics of all the out of date items. This food was meant to be my weeks shop but it was off and everything else needed to be eaten immediately!! Impossible!
I called their customer line a million times until I got in the on hold queue which again I understand was busy. After 2 hours spoke to someone who said the refund department would call me back to process a refund. I was understanding and thankful.
That was 4 days ago and no contact. I called again today first thing this morning and after a 45 minute wait was told I had to call another number....Called that number the woman was quite rude and unhelpful and said I called the wrong number!!! Arrgghhhh I explained this is the number they told me to call and could she not transfer me to the refund department.
She said no I have to go back to the main line, wow I needed to sit on hold AGAIN!
She said she would transfer me which I thought o.k, bonus and thanked her, she transferred me and it was not able to be on hold but the automated system told me no one could take my call and the line cut me off!!!
So I am again on hold to the main line and another 45 minutes in so far and still waiting!!
Please refund team just call me back and refund me for the out of date food you sent and please everyone be vigilant as getting out of date food can lead to illnesses you do not need at this time especially if you are vulnerable.”
“WARNING! Staff at Sainsburys, Queens Rd Norwich are not observing the social distancing rules, some young staff member practically climbed over me and my partner, so I pulled her on it, and pointed out that 2 metres apart doesn't mean nearly climbing on people, well, she got right up on her high horse and made a big meal out of the miniscule amount out of power she had, as a "key worker" she should know better! My partner works in a care home for dementia patients and I do shopping for OAPs in my local area, so if the antics of this idiot of a Sainsburys employee does happen to pass on COVID 19 it would wipe out everyone I'm trying to help and if it got into the carehome it would be devastating for all the residents and the staff, who would then take it home to they're families!
So well done Sainsburys, you should sort your staff out, or just close your doors, which I think would be the best option.”
“Have ordered from Sainsbury's every week for several years. Their incompetence in handling deliveries is appalling with no regard to those unable to get to a physical store.”
“Had deliveries from Sainsbury’s at Monks Cross in York and I must say I am impressed with their service. Ok some items were out of stock but in many cases substituted for other brands. Initially they contacted me as they had identified us as vulnerable people. The delivery driver was extremely cautious and was obviously following a set health procedure. This store was not my main one but as they have come up with the goods in this difficult time I will be giving them more business in the future.”
“Had a delivery booked to arrive between 4.30 and 5.30 it’s now 10.30 and it just hasn’t turned up! I’ve been on the phone to customer services for over an hour and no one is answering. There is no way of tracking my order no one has contacted me to say it’s late or cancelled. I just can’t get through to anybody! I understand it’s extremely busy times but why send me a text and an email saying my delivery will be with me today if that is not the case?!”
“Visited Sainsburys Truro today. Kit impressed. One in and one out a good idea and the spray and paper to clean the trolley excellent. Once inside however the aisles were very congested with staff filling shelves and doing the online shopping. Very difficult to keep a safe distance from staff and other shoppers. Felt very uncomfortable. I realise shelves need restocking and on line shopping needs to be done for certain customers but it was a bit chaotic.”
“The latest covid-19 policy is forcing elderly customers to queue in the cold. Sainsburys asked elderly customers to shop at 8.00 Mon, Wed and Fri. Then because of the new restrictions on numbers in the shop, left them queuing around the car park in the cold (frail and vulnerable people let down). Sainsburys management are idiots.”
“Mike it's still impossible to call your company, I know you are leaving shortly but really you could at least attempt to earn your inflated salary. No delivery slots available, I realise you can get your own larder stocked easily but for people with disabilities and with your delivery pass it is not so easy. Your company has cut off deliveries to many regular disabled customers and regular customers without a care. Right now your sales are through the roof however look again when this is over people have long memories.”
“I have been a customer for years instore and online and I have registered my hubby as vulnerable and high risk so I tried to log into my account but it says not accepting new customers but I am not a new customer and I still get vouchers to spend and when I called customer service they could not find me but says the account is not closed but as I do not have a customer number or a online shop number not happy with this company”
“I have been a customer for years instore and online I tried to log into my account and it came back not accepting new customers I am not a new customer I am a old customer and hubby is high risk so we are all isolating I have registered my hubby as vulnerable and when I rang Sainsbury’s they can not help me or find my account and could not work out what had happened and as I did not have a customer number or order number there was nothing they could do I keep getting vouchers to spend instore or online not great service”
“So disappointed with Sainsbury’s , went with my wife today to do our shopping, my daughters shopping who is in isolation. My 83 year old father-in-laws shopping as he is also in isolation and my mother in law ( who doesn’t live with my father-in-law) as she is also in isolation, my wife said she would do 2 and I would do 2, oh no as we walked up to the door together we were told only 1 family member in store at any time, we explained our situation but no he would t budge, government legislation sir he said, it’s not his fault and I didn’t argue with him as that’s no good but really did feel there is no common sense being used here, my wife went first then me, but even so with the restrictions on how many items we can buy it’s very difficult. We don’t usually shop in Tesco but have done now, we explained the situation to a member of staff, they got the manager she took us to the store room and gave us the products we needed that were restricted in store , they bent over backwards for us, wonderful service compared to Sainsbury’s. Sad times we are in, but we need to stay calm, helpful and courteous to each other,”
“My 83 year old housebound, disabled mother has been ordering off Sainsbury's since 2014. After 3 days of trying to get through to the helpline I managed today after nearly an hour on hold. She is not a priority customer? Other supermarkets have no free slots but at least they aren't pretending to support vulnerable customers. I have to make a 120 mile journey to deliver groceries to her? Don't expect the shop to be from Sainsbury's will you, now or ever again.”
“My 83 year old disabled housebound mother who has had online deliveries since 2014 is not a priority customer? After 3 days of constantly engaged tone, got through today after being on hold for nearly an hour..... she is still not a priority customer..... Do you really expect her or me to shop with you again? I will have to drive a 120 mile round trip to deliver her groceries, and I won't be getting them from Sainsbury's. Shocking.”
“Please stop moaning about Sainsbury's they are doing a fantastic job so their CEO dear old Mike keeps telling me in long winded emails. Meantime I still can't register as disabled and vulnerable as it is impossible to get through on their contact number. I still can't get a delivery making my delivery pass useless. Dear Mike you are living in a dream world where everything is super either that or you know it is not ?”
“One of the worst services available in the UK. Please don't order anything online, read this review first. I have ordered food and essentials on 11/03/2020 with my last money. My order is for £199, after the substitutes £201 have been take off my bank account. On the delivery slot between 12-13.00 someone rang on the buzzer for 2 seconds and until i get to the door, they was gone, leaving me no time to answer. Later i was told that this was the Sainsbury's driver. I did not know that until next morning when i called them to find out why they don't deliver my order. They send me an email as well that there is an issue with order, i rang them and they said that because i have ordered 30 pack of Highland 6x1.5L of water, their driver needs help. I have issue with my leg, and this is the reason why i have made an home delivery order, if i could manage to go to the shop or help their driver, i would shop myself. They said that the driver have tried to deliver the day before when i told you someone rang and ran away leaving me no time to answer. Then they said the order must be collected from their store, they really did not care that i am physically unable to do that. I really feel sorry for these heartless people, just imagine those poor people. Their driver needs help, but the ASDA drivers does not, they deliver everything to your kitchen table top without mooaning. I told sainsburys rep that i am unable to collect and i want to cancel this order.. Now the big issue is that today is 26/03/2020 and i still have not my money back from Sainsburys, no refund, not contact at all, have called them many times and they said simply wait until Thursday, after wait until Monday and then they simply switched off their phones, it's just a machine that holds you for 5 minutes and simply turns off the phone in the end, there is no option to speak to someone at all. My family now is in self-isolation due to the coronavirus and Sainsburys did not refund my £200 until now in these hard times, when my last money i have and i need for a food are now being hold for nothing for 2 weeks. In their website says the refunds take 3-5working days. I have now reported them to trading standards. If sainsburys reading this my order number is 314264529, my name is Anton Antonov.”
“I agree with all the negative reviews about vulnerable customers being unable to be added to the list. Why are they still giving a number to phone when they obviously have no intention of allowing the calls through? I agree also that when this crisis is over I will never again shop at Sainsburys. They are so deceptive!”
“I will never shop in Sainsbury's again after my experience trying to do a shop on line as just out of hospital having had a hip replacement and classed as vulnerable. But tried over 50 times to get through on the phone only yo be cut off. I will write to the CEO just to get it off my chest as he/she won't do anything about my complaint.”
“I was lucky to be an over 70 that Sainsbury's identified and gave a slot to. Most of what I ordered was delivered but I was asked to sign the handset! For this, the driver came right up to hand it to me, where was the 2 metre distance? When I commented on this, he said all his other customers wore gloves, and he was quite hostile. So they all got close to him. Other companies have signed it for me, its about time Sainsbury's sorted this out”
“Loyal customer for over a decade and now can’t get a delivery slot, even though I’m looking after two elderly neighbours/households. There is no customer service, no way to email or chat with customer service. The phone number is never answered. Very very poor service. How can they not have an online customer service response team in this day and age? How can you decide if I or my dependants are vulnerable or not?”
