“Pick up Order Issue
After reviewing what store had the products I wanted, I placed a pick up order. It was later canceled by Sally Beauty with no explanation or other options. Don't offer pick up orders if you are unable to follow through.
that's poor service to me.”
“I came in to buy my usual hair dye and a polish on clearance but had an issue at checkout with the polish that was marked down with red tag but the cashier that helped was very rude a arguing with me can’t sell it because the sell was over . There was many there with red tags . So she talked to me very rudely . I was done with those workers so I walked out . She was talking to me with bad customer service.. Not returning looking in Clovis to shop at Sally’s . I will call corporate about the situate that was very unpleasant.”
“Went to Sally's in Springfield....store 10002... I was looking for Color Charm but I didn't know what color. Nikki was so helpful in figuring out what I should get and what solution number I needed.. Also very friendly. I wanted to buy several but only 2 left. Spoke to the store manager Alexis, and then disappeared in the back and found 2 more for me. Alexis was also professional and helpful. It's so nice when you go into a store and receive this kind of treatment. Please give a shout out to both these young ladies... I will be back to this store to buy my products.”
“Sales person was very rude and argumentive. Nasty to me. She argued with everything I said Thus Sallys is located in Marketplace in Selinsgrove PA I filed a complaint at Corporate.”
“I've been a devoted fan of The Eva nyc Kween Silver hair & Body Glitter Spray for a long time;
UNTIL NOW!!!
You changed the product and NOT FOR THE BETTER!!!! There's hardly any Glitter in these spray cans and any glitter tbst is in these can is barely any shimmer at all.
I originally enjoyed this product, but now, I will have to return the two cans I recently purchased because there is hardly any Glitter in these cans. I'm extremely disappointed by this product.
If I have to go shop outside of Sally Beauty to get the right product that actually performs, then I will.”
“After two months of investing, I decided to make my first withdrawal, but my account with over $160,000 was suddenly locked. I was told to contact customer service, but they have ignored my requests to withdraw. I talked to some friends about my situation, and they suggested I reach out to sharonrecoveringexperts( @ )_gmail_._com ). They provided assistance and helped me successfully retrieve all my stolen money back. You can also contact her via Whatsapp +44 743 (868)7236”
“Webster square 68 Stafford street, Worcester, MA.
Big shout out to Ma'Kalis and her team for the great services that are not very usual. They make sure that you get the products of your choice without any confusion. Thank you for showing me what good customer care looks like. I loved what I experienced with you. Highly recommended. You can never go wrong with such kind of services and by the way, the shampoo you recommended was awesome. Keep up the good work!”
“I was just at first and Maine Town Center, Colorado Springs, CO and had the worst experience of my life. I’ve never been treated so rudely the behavior was absolutely disgusting and older lady literally was following me around from the moment. I walked in the door as though I was going to steal something, I’ve never been treated that way before in my life. I didn’t even want sshop there or buy anything from this woman. She made me feel so uncomfortable. I hope everybody writes about their experience there this happened on the date 04/27/24.”
“"$30 late fee???" I paid my bill ON TIME as SOON AS IT CAME IN! The mailed had AMPLE time to make it on time with a one-way the trip from Nampa, ID to Dallas, TX (and back again), but as I see, I am not the only one who is dealing with this "business." I swore I would not deal with Comenity con-artists, again, after having tried to run a business that used them as the opening line of credit...the games were endless, like having to watch the last "Presidential Administration..." What a bunch of lying cowards! I mean REALLY!!!”
“Don’t ever apply for a credit card through Sally Beauty. They use COMENITY Bank/Financial and it is nothing but a scam.
My first statement came in the mail, I wrote out a check and mailed it well in advance of the due date. Unknown to me the payment must have gotten lost in the mail??? Or did it??? IT FINALLY CLEARED THEIR SYSTEM JUST A FEW DAYS BEFORE I RECEIVED MY NEXT STATEMENT. Needless to say I was charged the full percentage rate for a late fee. So I went to the local store to make the late fee payment and then came home and immediately canceled the card.
Now I have received a statement telling me I have another $3 fee, this time for an interest charge.
When will it end? I have gotten NO help from customer service, they have made absolutely no offer to wave any charges, you would think they would make some effort to be of assistance.”
“Sally’s corporation will not keep enough of their name brand like Generic permanent hair color in the stores.I go online and nothing there to purchase as well.”
“I've put 2 perms in both I bought from Sally's put them in my daughters hair turned out really good now my complaint is I went to perm my hair n it seriously ate one side of my head Ive lost hair bcz of this perm they sell u a perm that only a licensed hair stylist can buy then the next time they tell u they can't sell u the professional ones one time they sell it with out showing proof of being a hair stylist then next time they refuse so all in all bcz of this perm it's ate my frickin hair I was pleased with the the two perms I put in my self but this last one seriously was a scam faulty product and yeah customer service sucks”
“Got a pair of peanut walhs clippers that were horribly loud. Went to return it and was told they don’t take back used clippers. I didn’t even “use” them, I turned them on and took them back and was told “no refund is allowed” then called corporate and was told to call Walhs to try and get a new pair. I didn’t want a new pair. I want to return a bad product. I was not told this wasn’t allowed when I bought them. Needless to say, this is BS.”
“The website is so slow it's like being on dial up. I've tried for over 2 hours to even LOOK at my online cart and get an error message every time. I called customer service and the person I spoke with couldn't get into my cart either. I have about 50 items in my cart that I can't purchase.”
“I just experienced the worst customer service at Sally's in Vernon. After purchasing a faulty product. I had trouble returning it. I contacted the original manufacturer and they send me a new one right away. The Sally's store said I can now return it . When I tried to that , The sales person was very rude , condensing and very disdisrespectful. I was treated so poorly and then was told that the product was not right for me from the start, which she actually recommended. This was clearly her way of trying not to except
responsible. In the end, I bought a more expensive product as she literally cut up my original product that I was expected to return to the original manufacturer . I now have to mail back a completely destroyed product. I will never deal with this store again.
No customer should ever be treated so poorly.”
“Every item I added to my cart stated it was available in-store. None were available at my preferred store, no problem, I picked another store for the first one and the second one, then from then on down... none of them were available period. Not even for shipping.
I removed them from my cart. Found them and again... I could add them to my in-store cart. But once added to my cart they are not available.
Ok, so I moved on. I purchased the two available at another store.
After your company accepted my money, I got an email 45 minutes later, stating that my order was canceled. And I will get my money back in 3-5 business days.
WOW. It didn't take your company 3-5 business days for you to take my money.
I did not check my email until a couple of hours later, (because it said my order would be ready in 2 hours) to see if I could pick it up. I was just about to go there, but my boyfriend suggested I check first.
So, after an hour of trying to place an order on your extremely slow website, dealing with inaccurate listings, placing an order, taking my money, and not getting what I paid for, and now have to wait 3-5 days for my money back.
Guess if I will ever shop at any of your stores or online again? And what I will be telling my friends and family who shop with you?
Between just 7 of us, we buy stuff at the stores every week. The latest hair coloring, conditioners, and bonders. We collect lipsticks and nail polish lol. We will pay higher prices, if need be to obtain better customer service and accurate website information.”
“Ordered hair color, buy 2 get 1 free, company only sent 2 and refused to send the other one, stated I should have ordered 3, so now I’m returning the 2 they sent and I will buy my hair color elsewhere!”
“The assistant Ines was welcoming,eager to help with all my queries and needs.
She is most charming and engaging person. She did indeed make me happy.”
