“I've put 2 perms in both I bought from Sally's put them in my daughters hair turned out really good now my complaint is I went to perm my hair n it seriously ate one side of my head Ive lost hair bcz of this perm they sell u a perm that only a licensed hair stylist can buy then the next time they tell u they can't sell u the professional ones one time they sell it with out showing proof of being a hair stylist then next time they refuse so all in all bcz of this perm it's ate my frickin hair I was pleased with the the two perms I put in my self but this last one seriously was a scam faulty product and yeah customer service sucks”
“Got a pair of peanut walhs clippers that were horribly loud. Went to return it and was told they don’t take back used clippers. I didn’t even “use” them, I turned them on and took them back and was told “no refund is allowed” then called corporate and was told to call Walhs to try and get a new pair. I didn’t want a new pair. I want to return a bad product. I was not told this wasn’t allowed when I bought them. Needless to say, this is BS.”
“The website is so slow it's like being on dial up. I've tried for over 2 hours to even LOOK at my online cart and get an error message every time. I called customer service and the person I spoke with couldn't get into my cart either. I have about 50 items in my cart that I can't purchase.”
“I just experienced the worst customer service at Sally's in Vernon. After purchasing a faulty product. I had trouble returning it. I contacted the original manufacturer and they send me a new one right away. The Sally's store said I can now return it . When I tried to that , The sales person was very rude , condensing and very disdisrespectful. I was treated so poorly and then was told that the product was not right for me from the start, which she actually recommended. This was clearly her way of trying not to except
responsible. In the end, I bought a more expensive product as she literally cut up my original product that I was expected to return to the original manufacturer . I now have to mail back a completely destroyed product. I will never deal with this store again.
No customer should ever be treated so poorly.”
“Every item I added to my cart stated it was available in-store. None were available at my preferred store, no problem, I picked another store for the first one and the second one, then from then on down... none of them were available period. Not even for shipping.
I removed them from my cart. Found them and again... I could add them to my in-store cart. But once added to my cart they are not available.
Ok, so I moved on. I purchased the two available at another store.
After your company accepted my money, I got an email 45 minutes later, stating that my order was canceled. And I will get my money back in 3-5 business days.
WOW. It didn't take your company 3-5 business days for you to take my money.
I did not check my email until a couple of hours later, (because it said my order would be ready in 2 hours) to see if I could pick it up. I was just about to go there, but my boyfriend suggested I check first.
So, after an hour of trying to place an order on your extremely slow website, dealing with inaccurate listings, placing an order, taking my money, and not getting what I paid for, and now have to wait 3-5 days for my money back.
Guess if I will ever shop at any of your stores or online again? And what I will be telling my friends and family who shop with you?
Between just 7 of us, we buy stuff at the stores every week. The latest hair coloring, conditioners, and bonders. We collect lipsticks and nail polish lol. We will pay higher prices, if need be to obtain better customer service and accurate website information.”
“Ordered hair color, buy 2 get 1 free, company only sent 2 and refused to send the other one, stated I should have ordered 3, so now I’m returning the 2 they sent and I will buy my hair color elsewhere!”
“The assistant Ines was welcoming,eager to help with all my queries and needs.
She is most charming and engaging person. She did indeed make me happy.”
“THEY WILL STEAL YOUR MONEY IF YOU DO A REFUND, shop at a different beauty supply! Be ready to have your money stolen. I returned an item and never got my money back. The store made a mistake and customer service said there was nothing they could do about giving me my money back or my product.”
“Date of transaction: 07/22/2024 Purchase amount:
$56.62 Complaint:
I placed an order online for 2-hour delivery. The order was delivered to the wrong house. I contacted the delivery driver who said he was unable to do anything about it. So, I contacted Sally Beauty Corporate, to which I was informed that I can only receive a refund if the products are returned. However, I cannot return something that I do not have, I expressed my dissatisfaction and was still refused a refund. A photo of the items on a doorstep was sent to my phone, to which I was able to confirm that it was not my door. My dad walked down the street of our neighborhood and could not find the items on any of our neighbors' doorsteps. Won't be trying that delivery service again.”
“Sally’s is expensive, last 2 times I went it cost me 70 dollars! I only got a few items. Their nail polish is overpriced! What you pay 4 dollars for at Walmart, you’ll pay 8 dollars for at Sally’s! Last time I’ll shop there and I’m definitely canceling my credit card there!”
“I have to say that when you order on line any sally products and it says it will be delivered in 2 hours. Please please please do not believe it. I placed an order for two items and only one arrived within the 2 hour mark. I figured that my product was not available so I gave it another day. Three days later nothing I call and I am told it will arrive between 7 to 10 business days. I express that it was false advertisement and what I was told was it was placed as shipping I expressed how it stated 2 hr and I got nothing.. I will never EVER do this again. They lack customer service d and customer satisfaction”
“Plain and simple ur employee was one of the rudest person I' very ever seen. Called a liar with other customers there. I was right won't be back a.d will tell everyone I know. If she treated that way she's rude to others also !!!”
“THIS ORANGE HAIR BOY IN A HALTER TOP LITTLE BOY WORKING IN THE STORE WORKING GONNA SAY
TO ME ,
YOU SMELL LIKE TURKEY?? WHAT REALLY IS THIS THE SERVICE WE GET NOW.
I came in to purchase not be insulted by someone who is apparently unsure of who they are.
Id like this handled and not swept under the rug”
“Online order shipping is a disaster. Each and every time!
I am in the process of finding another company to supply my companies.
I can not comprehend how this company is turning a profit due to the constant returns, poor customer service and reorders.
Save yourself the hassle and find a dependable company for supplies.”
“Do not buy bought hair clip I always get it in store but with covid ordered online clip was broke its width is much smaller only fits back of your head at 18cm not specified I was told if I sent a video which I have they would refund after speaking with Jennifer wright manageress total lies now being ignored it's not right getting away with this it's in the bin as no use 24.00 down the drain but they are richer for it don't go near them”
