Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the most expensive phone in their lineup, Galaxy Fold 5 with a trade-in. I called to ask for a box or label to send the trade-in device once I got the phone. I was told they will extend the timeline to send the trade-in back and also put a stop to charge $300 on my credit card. I sent in the trade-in. Now it is being returned to me as "item received after due date" and I have been charged $300 on the cc. Not sure why they refuse to live up to their own word. However, after being a loyal Samsung user for over 10 years, I have now moved to other providers and have banned buying samsung products at my office of about 75 employees. Disappointed to say the least.”

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Posted 9 months ago

“I own a Samsung Galaxy A03 and I am having nothing, but problems from the game apps crashing all the way to the system UI crashing. I fear that these malfunctions were not input by mistake. The entire system needs a lot of work.”

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Posted 9 months ago

“Just got my new dishwasher delivered. Ran the first cycle and the auto release mechanism is defective. Now the door won’t close or let it power on. Customer service is trying to convince me the auto release malfunctioned because I didn’t get a professional installer for a dishwasher so they shouldn’t send someone out. This company is horrible.”

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Posted 9 months ago

“We have been dealing with this BS since November. Still waiting on new refrigerator. Now they said it will be Monday. Always excuses. It's always a problem. Samsung yall really suck at customer service. Hire people who speak English. You deserve no stars. This company sucks!”

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Posted 9 months ago

“If I could give less than 1 star I would. Bought a Qled TV just over 3 months ago and the screen went. Outsourced company called Martin Dawes came to collect the TV. Technician advised that the open cell needed to be replaced and I will have the TV back within a week. Over a week later no update from either Martin Dawes or Samsung so I contacted MD who advised that the main board also needed to be replaced but they don't keep that in stock so will be another week before they have that in stock. They then advised due to the time frame of the repair they will put in a request to have the TV replaced. Samsung rejected the request as the TV is repairable. Contacted Samsung and I'm being pushed from one department to another with no answer as to when I'm going to get my TV back. Into my third week without a TV and still no update on when I'll have it back. Absolute shambles of a company. Was expecting more professionalism from a company as big as Samsung. My advice to anyone thinking of purchasing with Samsung don't do it as they'll happily take your money but if something goes wrong you'll be left with a headache. The amount of hours I've spent on the phone with them has given me a headache. Have all Samsung products in my house. Lesson learnt. They won't be getting a penny from me from now on.”

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Posted 9 months ago

“Waited since 9.00 am this morning for a call back to find out were my click and collect that was supposed to be on 5/02/2024 absolutely useless, wish I had never brought it the phone. Lucky to get 1 star.”

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Posted 9 months ago

“Samsung have terrible customer service, they take no resonsibility for anything, Ausrion has deducted my trade in amount twice, call Samsung and they refuse to assist in this matter even though its via their sales team that you pay the amount. I have called/chat/emailed both Samsung and Ausrion at least 8 times and all i get from Samsung is we will call you back, they never do and Ausrion I hear nothing at all, I've had to cancel my credit card so they cannot deduct any further money. Its disgusting. Apple for me next time!!!!!!!”

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Posted 9 months ago

“They have destroyed their customer reliability, cheaply made phones , second rate service and quality , it seems to be a corporate standard after the pandemic , just parasites now , look for better , I have been a Samsung customer for 12 years , no more .”

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Posted 9 months ago

“Samsung has the worst customer service. The customer support acts like bots and when the issue beyond copy pasting they just leave the conversation. I experienced this on calls too. I had an issue with promotions and called them on Jan 17th 2024 and pre order ended on 30 Jan. I placed an order on 18 Jan. I have contacted them in Jan for an update on the ticket .. I have 22 calls and chats . They just hang up on call saying they aren't able to hear me. That's like pathetic way to hang up. I could hear the teams talking and giggling.. and Samsung is paying for these people? The website is shittiest.. the promotions redirect to app and when I click on app it goes to website. The chats have no direct way to open and minimize. It's been 15 days and it's so frustrating. Yesterday a guy asked me when was the ticket raised ..I said the first day of s24 ultra pre order availability. He put me on hold for 16 minutes and came back online and said as nobody is like. M disconnecting the call. And no body is sharing the supervisors details to escalate this mayhem. That shows how crappy the whole support system is. I think outsourcing has degraded the company's support system. Because the people from countries who don't really function well on online customer service and it's values can never be able to meets it's requirements and urgency. The people are so poorly trained in understanding basic communication. They are just copy pasting lines and links.”

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Posted 9 months ago

“I bought a Samsung S3 I'm December and was told I would get a R1000 voucher within 7 to 14 working days it's been 48 days and still nothing. I am not complaining for a free voucher buy for the principal DO RUN PROMOTIONS WHEN YOU CANT KEEP TO YOUR WORD!”

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Posted 9 months ago

“Worst technical and customer support ever. New TV broke after 2 weeks and it took 8 phone calls (total time almost 6 hours) to eventually book "replacement swap". Their goto is first send engineer (but engineer doesn't even reply to their calls!) second arrange: collect first, then replace (takes 20 days from the collection date) and then only if you escalate will they do a replacement swap (which only takes a week, I am told).”

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Posted 9 months ago

“We spent over $1,000 for a QLED and it died in two years, 3 months. Just 3 months past the warranty. This was promoted as one of the best, but it was obviously junk. Built-in obsolescence. Their own tech rep told us the problem would cost over $500 to repair, and she saw it with the QLED in 3 out of 10 TVs. Absolutely shameful. Dick D.”

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Posted 9 months ago

“I have a ticket that been created for more than one month the every time i call they say we will send an email you will receive the item with few days then i called they let me say my info 10 times transferring me from Rep to rep no has an answer the worst ever”

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Posted 9 months ago

“Ref: URGENT Return Label Request SHAME ON YOU SAMSUNG!!!! UNTRUSWORTHY and DISHONARABLE Samsung sells hundreds of billions of dollars a year, but the company is incapable of providing decent customer service and honor its word. I have made more than 50 contacts with the company over many weeks and cant get a resolution for my problem. Here is my grievance: I bought a Watch6 directly from Samsung trading in a Watch5 PRO Titanium in perfect conditions. My trade-in passed Samsung's inspection. Unfortunately, the case paint of the new Samsung Watch6 Classic I received started to peel off immediately after I started to wear it. In addition, the battery drained off very fast and the sleep tracking was totally inaccurate. Following Samsung Instructions I returned the watch and I was promised that my trade-in would be returned. Multiple times I was told that a tracking number would be provided. It never happened. After many weeks and countless calls and messages, Samsung stated (repeatedly) that the watch I traded-in was already being recycled and it could not be returned. So, I asked the company to honor its commitment to return my trade-in and send me a NEW watch of the same model of the one I had traded-in. Instead, Samsung mailed me a Samsung Watch5 Pro in terrible conditions. There is no way this was the watch I had traded-in. Mine was pristine and passed the inspection. In addition, the watch was improperly packaged, loose in a small box without filling to protect it. Also, it came without the original band, while mine had a buckle band. I have already asked the problem to be escalated, and was promised to receive a call that, so far, never happened. SHAME ON SAMSUNG!!! I want Samsung to provide me a return label to send back the useless watch the company mailed me. If mine cannot be returned, I expect Samsung to mail me a NEW WATCH to replace mine. In the meanwhile, I will continue to share my dreadful experience with Samsung's Customer Service, in social media, file complaints against the company before Consumer Protection Agencies. Sincerely,”

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Posted 9 months ago

“Recently order s24 256gb But then i want to cancel my order because of review nad other issues which people are facing like ( they didnt refund , product is not good etc etc , even refund not initiate in 3 months) but these eligation are baseless and lie My refund after cancellation comes within 3 days only 72000rs am so happy (For cancel order refuse the order on door step. Then refund will come in 3 day )”

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Posted 9 months ago

“I wish I had found this review site before I bought the Samsung galaxy s22 ultra phone. I would not have purchased it. All I can say is Samsung does not have any intelligent people answering the phones. They have someone in Korea they are paying 2 cents an hour for customer service that cannot understand English at all. After going round and round with the same woman two separate times and she claiming she wasn't the woman i spoke to on the first occasion I realized she was brain dead, just there to pass the buck and blame other things except Samsung's product or updates... reading the script to perfection. No matter what you say to these zombies it is clear she is a complete and utter moron. If you get off of something other than what the script she has in front of her she begins the blame game pointing the finger at other than Samsung. If you want to feel dumber on the day you need help, call these idiots.”

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Posted 9 months ago

“I was told I would receive a credit once my phone arrived because the website glitched during the purchase and I was unable to use the promotional credit. Two samsung support reps told me this. The first rep told me that I must contact them again once my phone is delivered to receive the credit. He gave me my ticket ID and everything. He said I would receive a $50 credit. I contacted them after my phone was delivered and the second rep said I would receive the credit in the next 24 hours. Now I receive an email claiming that they will not honor their word. I am appalled. I'm glad I took screenshots of the conversation. I've been using samsung for as long as I've had a cell phone, but this may be my last one. I've never in my life received such terrible service.”

Samsung 1 star review on 4th February 2024

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Posted 9 months ago

“Samsung has horrible customer service and they do not stand behind their product. Then when you submit an honest review, they don't post it. It's okay though. I can reach 92,000 on social media so this is going to be fun.”

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Posted 9 months ago

“I'm reviewing the new update on my s23 and the new emoji design is absolutely horrible. Please change it back to the old ones🙏🏻”

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Posted 9 months ago

“I currently own four Samsung TVs, and the stark difference in the level of service for this particular matter is disheartening. The interaction with your call center has been nothing short of frustrating and unhelpful. Instead of working towards resolving the problem with my TV, the representatives seem more focused on rushing through the call, offering no concrete solutions. This type of service reflects a "tick the box" approach, where the primary goal appears to be concluding the conversation rather than addressing customer concerns. Furthermore, the callback system is inconvenient and appears to prioritize the company's schedule over customer needs. Receiving calls at a time of your choosing rather than mine only exacerbates the already aggravating experience. As a loyal customer with multiple Samsung products, I expected a higher standard of service. This incident has not only tarnished my perception of Samsung's customer support but has also left me questioning my decision to invest in brand.”

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Posted 9 months ago

Samsung is rated 1.2 based on 4,354 reviews