Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All there promotion that comes with phone purchase are fake! 4 months Youtube premium and Spotify 3 months free all fake. I tried and did not work. No redeem code. I also Called youtube and they said nothing they can do w/o a redeem code. Contact Samsung support and they said I need to be a new customer of Youtube. So I signed in with new email, and still no 4 months free. All BS and take you around in circles. Wasted so much time!!!”

Samsung 1 star review on 20th September 2021

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Posted 3 years ago

“I honestly don't want to even get into It let's just say spending $2000 means nothing to them. Might be my first and last aamsung device off the service alone which is a shame I like the product but in 2021 android has fantastic competition. Someone will come out with A product I like more. Sucks for samsung engineers and software developer. But I can't buy a product your team struggles to back or compensate if issues arise”

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Posted 3 years ago

“Like your devices. They make my life much more easier”

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Posted 3 years ago

“Ordered a galaxy 4 watch on August 15 today, September 18 still no watch. And I have not had luck contacting them. I am about to cancel the order and return partial shipment related to the watch. Never again and this includes cell phones. I'm done with Samsung.”

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Posted 3 years ago

“Horrible customer service!! Be prepared to call over and over for help. They are quite possibly the worst company I have ever dealt with..Buyer beware.”

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Posted 3 years ago

“I purchased Samsung Galaxy s20fe Samsung day I had issue in device heating and get shutdown automatically after that multiple time I visited Samsung service center they always denying and not repair I loosed job because of Samsung worst and very pathetic service and product I never purchased Samsung product they are big fraud and cheaters”

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Posted 3 years ago

“Your phones look very presentable but the quality leaves a lot to be desired. none of your phones have worked for more than a year. i wish they would have worked longer without problems”

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Posted 3 years ago

“I bought the Galaxy s21 Phantom Gray and am writing a review after a week of use, while this phone is in demand. Before that I used the Galaxy s8 for three years. The smartphone wants to slip out of my hands, I noticed this on the second day after purchase. They say that the plastic on the back cover is almost impossible to feel. It didn't feel that way to me. As soon as the phone is in your hands you immediately realize that it is a real plastic. However, this detail is not critical for me personally. There is nothing to tell about the display and how cool it is. It is fully complies with the declared characteristics. Overall the phone is great, but going from s8 to s21, I expected a bit more in such a long gap between generations. Translated with www.DeepL.com/Translator (free version)”

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Posted 3 years ago

“Worst customer service experience. My phone's (S20 plus)display had an yellow greenish discoloration after the automatic system update. I used this phone for 1.5 years and the warranty period was over then this issue happened,I went to service center and also reported to customer service for several times about the issue but they suggested me to replace display under my own expense of Rs.16000 due to no warranty. I paid almost Rs.75000 for the phone and now I have to pay Rs.16000 for the fault happened by the Samsung system update.”

Samsung 1 star review on 17th September 2021

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Posted 3 years ago

“Customers Service call center are horrible and unprofessional. Regarding of payment refund, it take more den 1 year. The worst part is that I need to call them to ask back my refund instead of they calling me to ask about it. Fridge used less den 2 years and spoiled. Used my pocket money to repair and the repairer told me that my fridge cannot be help anymore. Fridge,washer and aircon no more getting from Samsung. Super disappointed on Samsung. Horrible Customers service!”

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Posted 3 years ago

“Worst costumer service ever about to switch to Apple four lines.”

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Posted 3 years ago

“Bought a double oven gas range in 2017 with a 5 year warranty. In June of 2021 I self cleaned the oven and the door locks, now it won't open, oven is unusable. Calls to samsung warranty since June, they got service out to change all parts to lock, still not able to open oven door. Now we are told that a new door has been ordered. It is September 15th, still have no new door or no use of oven. We get the run around from both service company and Samsung. Do not get Samsung appliances. We call 3 times a week and all we do is get the run around from Samsung. Terrible, I had to rate it one star - I would give it 0 if I could.”

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Posted 3 years ago

“Samsung company is very bed and poor company i purchased a ac 4 star 37500/- from day one i am facing problem with bed ac cooling is very bed i spoke with customer care about ac ac repairing team visted at my home many time till now ac is not working i said please refund my your ac is not working till now then samsung customer care team telling me we will not refund your money we will provide you 3 months extra warranty bed experience with Samsung i will not buy any ac or any other with Samsung”

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Posted 3 years ago

“Total lack of warranty and customer services follow through. I purchased a basic 32" TV and had multiple services calls (lines in the screen, not powering, switching off). The 3rd service call Samsung offered a replacement TV, and the service center took my old TV. Long story short, I have spent over 40 hours into contacting samsung awaiting my authorized replacement TV. Its now 2 months later and I still don't have a TV! Had I known the Hell samsung would put me through, I would have put the TV out to the curb and just purchased a new (other brand) TV.”

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Posted 3 years ago

“I had my dishwasher for 2 years , one nitght I believe it was 8/30/2021 give or take a day the LC light comes on. First thing I google what that could mean and the searched advise the is a leave and to check water line and hoses. We did that no leak , my husband happened to touch the rights side of the machine and the padding was soaked. It appeared the water was coming from inside the of the machine itself. When we opened the machine we see the defect inside the tub area. Lower right hand side. So we are reading the manually and of course we are out of warranty but low an behold lifetime warranty on the tub/drum. Awesome right ! We call Samsung we tell the situation they tell us they are going to send out a tech to review the machine still awesome right, the tech comes for some reason he walks in with a replacement door . We asked what that was for he said , I was advised the door was broken. My husband and I was like no door issue it is leaking from the inside out . The tech put the door to the side and went and looked at my dishwasher, him and husband are discussing the issue. The tech agrees its a defect but he has to call his boss on facetime so the boss can see. The boss is on facetime and tell his tech the dishwasher dropped and that is why it is broken mind you there is no physical damage that it was dropped and how can they determine this through facetime and all along the actual tech in my home is agreeing it is defect. I don't know maybe I am crazy not so awesome. After us calling and promised calls back which we never got. Today 9/15/2021 we finally called back and insisted we speak to someone and they did give a supervisor . the outcome the reports indicates physical damage therefore that voids the warranty , not awesome. I was baffled there is no physical damage i offered to take picture or put them on facetime if it worked for them why cant facetime work for me they where not having it and they will not honor the warranty. Beware of Samsung appliances and there customer service they hire a third party company to come in and the person they send in does not make the final call they have to call another party on facetime and have go by whatever that person on the phone very sad”

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Posted 3 years ago

“I wouldn't buy your galaxy bud 2s if u were giving them away. You have a dick sucking fagit on you advertisement. This world is so screwed up that u would put a person like that to advertise your product”

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Posted 3 years ago

“Awful customer service. Won't even honour their own returns policy”

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Posted 3 years ago

“Would give 0 starts but couldn't do that. Appalling customer service. My delivery date was changed from sat 18th September to Thursday 30th September (as if I booked weekend delivery if I didn't have to,for it then to be change, without asking me to week day). As there was nothing they could do to feliver sooner I requested order cancellation at which point I found that that they can only cancell part of my order as the order one is already in shipping status( yest for delivery in over 2 weeks). I just wanted my money back so I can buy mu home appliances elsewhere ( and definitely NOT samsung) but no. They have system that disallow them cancellation. Very disappointed, frustrated and definitely not returning customer.”

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Posted 3 years ago

“After our move the Tv (Q90) stopped working. We contacted Samsung and made an appointment for a technician to come and check it. The cost would be $60 for the visit. The day before the appointment was cancelled for no reason with an email. After several calls with Samsung, they informed me they work with authorized repair services and I should call them directly to make an appointment which I did. Only the day before I got the same cancellation email. Mu issue was escalated by Samsung and I managed to speak with a supervisor who told me that Samsung cannot do anything about the cancellations, other than reporting the issue to the authorized service. So basically one buys a Samsung product but deals with a third party when there is an issue under warranty or not. This is when I gave up. No more Samsung products!”

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Posted 3 years ago

“My phone suddenly locked itself nearly 4 weeks ago, no reason for it, just suddenly would not accept my pass code. 4 weeks later, after constantly calling Samsung and being told they were looking in to it, being told the issue would be escalated, being told someone would come back to me (which they never did until I called them) being told they had tried to contact me to give me updates twice (which was a pack of lies because there were no missed calls on either of my phones), I have now been told to do a factory reset on my phone, which means losing all the information on it, which includes irreplacable photos (as I have tried to explain time and time again). Their response, maybe do a back up of your photos next time!!! Phone is going in the bin and I am buying an Apple - will never deal with this pack of uncaring, unprofessional, lying people ever again.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews