Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tv Aue60 55 inch which I bought is just 2.5 years old age the display isn't working. I am being told that I need to change the display which is another 16 thousand. Pathetic product and service. I would never recommend anyone to buy samsung products”

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Posted 11 months ago

“I have brought a S23 phone.The camera gallery has a folder Recents which just picks up all photos and puts them in one folder all jumbled up.All my photos are in diff albums.When i delete from recent folder the photos get deleted from other folder also.Un necessarily the folder is using up space My advice if you need to preserve space DONT BUY S23.Ihave been a SAMSUNGfan for a long time but i guess I will have to move on to other brands which actually come up with useful updates”

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Posted 11 months ago

“Absolutely the worst customer service. Been given the run around about having to repair this garbage s22 ultra that I received from my warranty claim. The staff are not KnowledgeBase about their product and have horrible attitudes. I've been a loyal client since the note 2 and have literally purchases samsung almost my whole life. Will be looking at other options as I rather be treated properly for spending money on such an expensive device and getting the proper treatment I deserve. Their devices have been nothing but trouble. Having major issues with dropped calls and people that can't hear me on the other End.”

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Posted 11 months ago

“the worst customer service you could have if you purchase any of there products.”

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Posted 11 months ago

“Literally the worst customer service I have had from any company. I had a Galaxy Flip and the hinge failed within 9 months but Samsung just made excuses not to cover it and dragged it out for MONTHS where they would just "forget" to contact me. In the end I just gave up and bought a new phone. Would never buy a samsung product again based solely on the service. Everything is fine til something goes wrong”

Helpful Report

Posted 11 months ago

“Pretty good products, but the worst customer service I have ever experienced. I got a brand new the Frame TV from Amazon and when it arrived the remote was broken. I contacted Samsung support via phone and they told me the seller had to be an authorized dealer. Although I bought it from Amazon, there was another seller, which was indeed an authorized dealer, except they wrote their legal tax name on the invoice instead of business name. So Samsung would not accept this and denied me a new remote for my brand new tv. After a lot of back and forth, customer support suggested I return the tv to Amazon. Return a massive tv just for a broken remote!? I then contacted the Samsung CEO team as this seemed like the only other way up in the chain I could go. They make it very hard to reach anyone or even follow up on issues. I then received a similar email from the CEO’s office that the seller was not an authorized dealer. To confirm, the seller is listed on the website as an authorized dealer. I can’t even reply to the CEO office email. They just send their response and it ends there. I switched from Sony to Samsung, and I now fear this was the biggest mistake I have ever made.”

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Posted 11 months ago

“They offer manufacturer warranty and they don't follow threw with it. I paid 1200 for my flip 4 and my screen in a few months is splitting apart. My husband has the same phone and we will be junkies these phone at income tax time and never ever by a samsung product again.”

Samsung 1 star review on 9th December 2023

Helpful Report

Posted 11 months ago

“I received a damaged Samsung product. After contacting Order Services (through Samsung's website) and providing a photo (upon request) of the damaged product, I was told that I would receive a $150.00 discount and an email that confirmed this agreement. The next I received an email from Samsung stating that "Unfortunately, we are not able to process your request for the refund for the damage..." So that others are duly warned of Samsung's dishonest customer service practices, I intend to share my experience with everyone I know, plus every online review opportunity I can find for this company.”

Helpful Report

Posted 11 months ago

“If I can give Sansone a zero, I would’ve gave them a zero. They have been the worst delivery dates and times they can hold to their promises. Their customer service is even worse. they definitely are reading from a script and they are not able to help out the customer at all even when asking for a supervisor they say they emailed the supervisor and they will get back to you shortly and then you never hear from them again. They are unable to help out customers. This will definitely impact, my future purchases with Samsung. Very disappointing.”

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Posted 11 months ago

“The damage on my tablet was minimal & Samsung is garbage for not covering it due to scratches from the charging cable! And so is Samsung Care for having to pay for a $99 deductible after paying $49 for insurance. The last Samsung product we'll purchase - if we can help it.”

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Posted 11 months ago

“Extremely worst customer service. They are treating customers like beggars. Their only motive is getting money by selling the product after that these executives will treat like we are beggars. No politeness no humbleness they don't even try to solve customers problem.”

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Posted 11 months ago

“It's a pity you even get one star. Absolutely appalling customer service. We paid to have our television installed. They could not do it, admitted they could not do it and would not refund the installation charge. DO NOT PAY FOR THE INSTALLATION SERVICE. Be warned. Terrible terrible after service.”

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Posted 11 months ago

“I bought samsung top load 11 kg , within 2 years something went wrong . I like to say about samsungs custmer support. It's really worst , nearly one month I m waiting but of no use . My advice is not to buy samsung products specially wash machine . Since many years I was using ifb really they had given good service. This time I made a mistake after changing brand.”

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Posted 11 months ago

“Disaster completely distressed to the stage when I have to to the theraphy !! I’m waiting for my hover replaicment 2,5 month Ignored on every stage of the process lack of communication and professional way to deal with disabled people . Empty promises you have to chase them to get hover you paid for . 2,5 month and hover not with me still and no any information when I will get it!???????? Unbelievable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 11 months ago

“I do not recommend buying from Samsung. I exchanged my Samsung device, the S22 Ultra for the S23 Ultra, and returned it via FedEx. They received the carton empty, as they say, and now they will force me to pay $800. I asked them to review the weight when I gave it to FedEx and the weight of the empty carton. This will prove to them that I sent the phone because I think it will be Different, but they did not do anything to solve the problem. Be careful in dealing with them”

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Posted 11 months ago

“Call samsung two weeks ago to cancel my warranty on the phone I traded in . After two weeks of not hearing anything I call again and again over one hour on phone and seven people later. I final got some one to help me I think again I will here from samsung in 48 hours.”

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Posted 11 months ago

“Promo bogus Bogus promo of the Samsung S23 cell phone. I'm trying to purchase the Samsung 23s ultra more than a week without success. "No availability" So what's the promo worth for? Nothing”

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Posted 11 months ago

“Have new POS galaxy tab S9 FE. Doesn't support HDMI , no jack to plug into car radio to listen to downloads, (guess I have to buy new tv/car radio?). Only case I can find does not cover corners/sides. Means I have to be careful using it in my oilfield duties. Why do you have to make menus different every item? Leave them alone Only ever had android/Samsung seriously doubt I buy again”

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Posted 11 months ago

“1 star is only because I can give you minus 5 stars. I'm going through an issue with an S Pen Pro. I received a package today that was empty, but the label on the package indicates that it was a regular S Pen. This issue has been going on since October 23, and I was promised a pen pro within 20 days. Today is December 2nd, and you still haven't resolved the issue. I got hung up by many Samsung representatives and lied through the whole process. Now the last representative hung up bluntly, and after I called again, the new representative can supposedly hear me. You guys stink.”

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Posted 11 months ago

“Pointless to wrote review. U can see by the many low reviews how much Samsung cares and that customer support doesn't exist. Just wanted to switch my account to delete my old phone number...it's a problem that has persisted for YEARS and still can't be resolved. Imagine this: u are having trouble logging in, but when u try to get customer support, u can't use it until u log in. See the issue here?”

Helpful Report

Posted 11 months ago

Samsung is rated 1.2 based on 4,355 reviews