Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,358 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

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Helpful Report

Posted 2 years ago

“Very pathetic handling of service request not only for refrigerator but also for mobile”

Helpful Report

Posted 2 years ago

“I am very angry and disappointed at the customer service at Samsung. I will never come back again. I originally bought the 512GB Fold 4 at 23:03 27th Oct and was eligible for a promotion earbuds. Then 10 minutes later, I called and asked can I cancel the order because I want the 1TB one. The agent said no, you had to call back at 8am tomorrow. then I called back and said i was very urgent, promotion ended at 9am. And I cannot proceed to the checkout page due to internal service error. The agent said I had to order a new phone, and do not worry if I cannot get the earbuds if it passed the promotion time, because I can return the other phone and keep the earbuds for this one. I was relieved. I ordered another phone at 9:01am knowing that this issue had been confirmed. But then when I received the order, the agent changed totally and said I had to return everything. Now I am disappointed and do not want to use any samsung product anymore, but the agent again said I cannot return the 1TB option due to online exclusive. I was very angry, Samsung does not hire staff that can give correct information on the customer line. Had I known on the first day that I cannot keep the earbuds, or return the 1Tb one, I would never order the second one and just return it.”

Helpful Report

Posted 2 years ago

“Very bad customer service and they not responsible, bad product quality”

Helpful Report

Posted 2 years ago

“samsung dostałeś mi tix od samsung C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O samsung C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O samsung +1 (8O5) 4IO 5O4O Biletmaster strona, strona dla maniaków siedzeń kwaan, że złapali mój zakup, teraz, ponieważ nie dostałem ich z tytułu zwrotu Tix master, zostało to odrzucone.”

Helpful Report

Posted 2 years ago

“Do not buy Samsung Refridgerator. I Bought two Samsung refrigerators model RT18M60215RS just less than two years, all two have issue with compressor. I call Samsung customer service was told the refrigs were out of warrantee! Compressor normally 5years warrantees by other brand. DO NOT BUY Samsung appliance or you’re going to get headache dealing with such lot of issues.”

Helpful Report

Posted 2 years ago

“$7000.00 tv worked for 4 Months. No help from Samsung with warranty. They treat you like its your fault. They will go over things on the tv while on the phone. Have take video's & then tell you that someone else will call you & do the same thing again, except no one will call you. Then you call back & give them your ticket #. They have to cancel your ticket & create a new one. Only problem is there is an issue with the system & they can't close the ticket. 4 days with no tv & no remedy. What a joke”

Helpful Report

Posted 2 years ago

“What ever you do do not buy the new Samsung phones it's horrible I got the a53 5g this phone is one of the worst phones I've ever had when the battery gets to 30% it's like the phone shuts down it's completely slow and the phone is not even a month old . Samsung said it's good for gaming as well true but the phone overheats I can't even hold it in my hand . Why is there no chargers anymore why is there no earphones? Samsung is doing this to us because we allowing it I've read a article about Apple they did the same thing but got reported and they back to giving chargers and earphones I'm taking this phone back to cellc I'll take a oppo or Huawei instead whatever you guys do stay away from Samsung the guy at the store warned me about Samsung phones but I learnt the hard way.”

Helpful Report

Posted 2 years ago

“Horrible customer service. They aren’t fulfilling their warranty policies. Very bad business practices. I really hope something gets done to protect innocent customers from being scammed.”

Helpful Report

Posted 2 years ago

“I just bought a Samsung A53 and it came with just a strange cable without the head,how am I supposed to charge the phone?a full charger should be standard especially because the phone is not cheap. Maybe I should just get a Huawei it's Samsung competition and still includes earphones and full charger as standard accessories”

Helpful Report

Posted 2 years ago

“This is the 3 and LAST time I will buy direct with Samsung, I put in the correct trade-in model, they internally change it after the sale then state, "the trade-in does not meet standards". I do like the products, the SERVICE is the worst in the world. Samsung does not care about customers, Asian mentality.”

Helpful Report

Posted 2 years ago

“Three hour wait for online or text replies, service is abysmal. Emailed Texted and tried Chat online.”

Helpful Report

Posted 2 years ago

“worst company to deal with multiple phones regarding a one year old fridge that broke down. technician said it was the compressor and Samsung doesn't care since it is 2 weeks after the warranty expired. I guess they don't stand behind their product. Love our money but could care less if you have any problems. DO NOT BUY SAMSUNG!!!”

Helpful Report

Posted 2 years ago

“Had to Samsung flip 3, 8 months. Screens lifted on the fold. Sent it to Samsung to be repaired and they say it's not under warranty. Taking the matter further. Heads up to others, do not buy this phone. Customer servicers really rude and wouldn't share any information what's so ever. Absolutely disgusting, will never ever buy anything from Samsung again!”

Helpful Report

Posted 2 years ago

“Beware of Samsung Mobile deals offering free Disney Plus for 12 months. The process to claim deal is fraught with numerous problems from unrealistic time code entry and nil support from Disney or Samsung. I won't ever trust a Samsung offer ever again. Disney plus is impossible to communicate I'm on palliative care for terminal cancer and this experience has been a nightmare.”

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Posted 2 years ago

“It is actually insane. There is no where to write a legit samsung review. It has gone to their head in thinking people won't have other ways to communicate. Everyone knows their cameras suck, their service sucks. Find a better way to disguise yourself yooo.”

Helpful Report

Posted 2 years ago

“No crean en los puntos que te ofrece Samsung, es realmente un engaño, pues en Noviembre del año pasado compré todos los electrodomésticos para equipar mi hogar, asistida por un vendedor vía telefónica porque ni la página ni la app de Samsung sirven para hacer una compra segura, en ese momento me llegaron 2 correos informándome de los puntos que había ganado y ahora que me disponía a utilizarlos para hacer otra compra, me dicen que no tengo esos puntos en mi cuenta y que no pueden hacer nada para solucionar. Que clase de soporte brinda Samsung???, cual es el engaño??? Cual es la falta de seriedad y compromiso frente a sus clientes??? Es muy decepcionante que no den respuesta, y a pesar de mis múltiples llamadas y correo electronico que he enviado digan solo sencillamente que no pueden hacer nada para abonarme los puntos que representan un equivalente a un poco más de $170. Me siento realmente engañada por Samsung!!!”

Helpful Report

Posted 2 years ago

“Your customers service SUCKS! No one could unlock my samsung account FOR YEARS. Then I call because my phone has been hacked and the customer service is munching on CHIPS and giving me attitude the whole time.”

Helpful Report

Posted 2 years ago

“My family has been using Samsung phones for about 10 years. After our recent experience with this phone and the company, our current phones will be our last. My son's S22 Ultra's cell service stopped working after 4 months. He couldn't make calls, texts, or get any internet access when not on wifi. We went through all the motions of calling ATT, going to an ATT store, etc. and nobody could fix the issue. We entered a ticket with Samsung and they directed us to go to one of their brick and mortar service providers. They couldn't fix it either and even commented that it looked like it was in perfect condition. The next step was to send it to Samsung. It had a 1 year warranty so we figured it would be fixed for free or we would get a new one. We made sure to pack it with plenty of paper so that it wouldn't be damaged. A few days later, I received an email that the screen was broken and we needed to pay $312 to have it fixed before they could even look at the issue of why the cell reception didn't work. I called to tell them it didn't have anything wrong with the screen and we didn't want to pay for that. They said we could pay for the screen to be "fixed" or they could send it back to us. For a $1200 phone (though he's paying for about $400 over 36 months), it felt like we didn't have a choice. I spoke with mulitple people over several hours. I asked for a picture of the "broken" screen and they said it wasn't their policy to prove something is broken with pictures. The phone is now working but it looks exactly the same as it did when we sent it and my son is out $312.”

Helpful Report

Posted 2 years ago

“After one year of use, the samsung TV with model number : 1m 08cm (43") AUE70 Crystal 4K UHD Smart TV, got failed. No warranty after one year expect the panel. Service charge will be Rs. 1000 + gst. Tv board got damaged even when the device is not in use. Total cost to repair the Tv will comes around Rs. 10,000. Better don't purchase any samsung product, if the custom don't want to loose money and waste time. The TV serial number is 0AK73PAR500766W. I will post in social medias to make as many people aware about it.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,358 reviews