Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,361 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Samsung galaxy tablet s7. I'm having problems with screen sensitivity. I talked to 4 different techs one of them tried to access my security information. Bottom line all they could do is tell me to send my device in so they could restore it to factory settings. I explained that I couldn't do that I have no way of doing without my tablet or backing it up. They won't even consider sending me a replacement instead so I can transfer my info to a new tablet and send the one I have back to them. Seriously they can fix the issue and resell the tablet as refurbished. What is so hard about that! I will never buy another Samsung again!”

Helpful Report

Posted 2 years ago

“Ordered a refrigerator and they use XPO logistics to ship and install. After weeks of calls and trying to get my order xpo finally brings it and it’s so badly dented in along front left side and door it was not usable! They you get stuck re ordering and wait time starts over from beginning but now your paying the bill for something you don’t have and the warranty is running along with the return time if you ever get one that you can accept with out physical damage… now another one is sitting g at xpo hub and I’m told they have no delivery date available!! Not acceptable business practice, I’m sorry I ever ordered from Samsung!”

Samsung 1 star review on 30th January 2022

Helpful Report

Posted 2 years ago

“I bought a washer and dryer set for my mother. She was excited at first, until she turned on the dryer and it was extremely loud. So we called Samsung to get it replaced or fixed. They sent someone to fix it and we were told the dryer was damaged on both sides of the drum and it was unfixable. So now samsung is giving us the run around and a customer service agent even hung up on my mom. They're dragging their feet, trying not to replace it and we haven't even had it for 30 days, plus I bought a 5 year warranty, which was no help. Safe to say this will be my last time shopping with Samsung, which is sad because I've always been a supporter of Samsung. But this is the 3rd product I've bought from them in the last year, they has been defective and had to be replaced.”

Helpful Report

Posted 2 years ago

“Samsung customer service is equivalent to a clown service at this point! ONE BIG JOKE! we should have the option not to give you any stars.”

Helpful Report

Posted 2 years ago

“This company has dropped my over 800 credit score by about 130 points due to incompetence. 1st they will not send you payment information so you need to 1. Guess 2. Get the info from Credit Karma when they tag you as delinquent. I unfortunately took the 2nd route. Okay that could be put on me. So when I call I set up AUTOPAY so the issue would not happen again. Shockingly autopay stopped auto paying this month and once again the account took a hit for being delinquent. Rather than reaching out to the customer like most all companies I have ever purchased anything from they just hit you with strikes on your credit report. I went ahead and paid it off in full today and will never again make a Samsung purchase. Goodluck with your business as you have certainly lost a customer who has been with you since the S3 came out.”

Samsung 1 star review on 28th January 2022

Helpful Report

Posted 2 years ago

“Don’t buy Samsung, worst customer service ever!!! They have no real concern for the customer.”

Helpful Report

Posted 2 years ago

“Didn't know Samsung was like that until now, why I didn't find the reviews before, order everything for my kitchen with them at the beginning of December 2021 today is January 2022 I have no idea what happened with my order, call them I have 2 hours in the phone and nobody have a idea and the have me in hold, wish me luck...”

Samsung 1 star review on 26th January 2022

Helpful Report

Posted 2 years ago

“I order a 28 c.u.f refrigerator (order # US109069258) and i was told that i will get message within a day to confirm the delivery time. Never received a time slot (i called a few times to find out but couldn't get answer) and finally received a message from XPO the night before delivery and the window was from 8 am to 10 PM. The day of the delivery, I received a message at 1:30Pm that my refrigerator has been delivered. I text back saying that it has not and was told that someone will reach out to me. I waited a few hours and then called XPO (samsung customer service was closed) and was told that it was delivered at 3:15 PM. I informed again that i have not received anything and they put in search tkt. I called Samsung on Monday and they promised to have an answer by the end of the day. I called back again on Tuesday and was told they are still researching the issue. AT the point I asked to cancel my order (which they supposedly did) but I have yet to receive a refund. I have called Samsung multiplied times since they all they do is bounce me around or hang up the phone on me. I have been Samsung customer for years, but not anymore.”

Helpful Report

Posted 2 years ago

“I had the worse experiance of a lifetime, Customer service isn't customer service base on their attitude and tone, not very helpful either also case management isn't helpful either. I spoked to Romuald ID# 003300: he is the worst wasn't help at all or cared about my situation, very defiant worker... I WOULD NEVER BE A CUSTOMER OF SAMSUNG EVER AGIAN ! I HOPE THEY LOSE ALL THEIR CUSTOMERS AND MONEY! definitely not customer friendly. If it was possible to give zero stars I would love to but my rate is 0=ZERO! NO STARS! WORSE OF THE WORSE.”

Helpful Report

Posted 2 years ago

“Forced updates change the phone and settings. There is not an opt-out option, and they're not security changes. This is not the $1400.00 phone I paid for, and I want my money back.”

Helpful Report

Posted 2 years ago

“He bought a Samsung top load washer 3 years ago. The washer stopped working this week. We’ve had the Samsung 24/7 service line send out a technician twice this week and they have not fixed the issue. They have charged us over $500 and will not issue a refund and we still have to go buy another washer. Their customer service agents are awful and couldn’t care less if you get service or not. I will NEVER buy any Samsung products again. Beware of Samsung!”

Helpful Report

Posted 2 years ago

“Bought a new washer, dryer, refridgerator, dishwasher, stove, and phone. Bad choice. 1 week after buying washer, the door seal went bad. i week after buying refridgerator, ice maker went bad. 1 month after that ice maker went bad. dishwasher soap despenser went bad after 4 months. then the door lock went bad, then the door seal went bad. Still waiting for door seal which cost me over $200. no problems with stove ,yet. phone battery went dead 7 months old and was told to return it to Korea, which shipping was $42, battery is only $36 I do not recommend "any" Samsung products. to high priced and my opinion they are junk”

Helpful Report

Posted 2 years ago

“Samsung is the worst! I have been trying to get a remote control replaced since mid December 2021 now we are almost end of January 2022 still no replacement. I spoke to 5 different representatives and kept on telling me different things. A week ago they said my replacement was on its way and it would take about 15 days. I was curious so I called to check the status, the representative just told me there was an error so the ordered wasn’t placed. Now I have to wait another 15 days for the replacement. This so upsetting and I’m disappointed at Samsung!!!”

Helpful Report

Posted 2 years ago

“Warranty scam, unfortunately didn’t read the reviews prior to purchase. Turns out that the 5 years warranty is actually 2 plus some convoluted additional 3 by jumping through hoops, anyway the expensive washing machine has failed after 3 years, so tough. Won’t be purchasing anymore of this rubbish”

Helpful Report

Posted 2 years ago

“Very very poor service in home appliances.”

Helpful Report

Posted 2 years ago

“Way over priced already dropped $200. since Christmas and still to expensive. For kids not serious adults games and apps to play on. No way to block spam texts. Hatd to get rid of Bixby. They had complaints before but didn't listen. Decided they knew better what the customer waited. This is too expensive to buy as a toy. If you are looking for a phone to use for a business don't get. If you are looking for a phone for serious conversations buy something else. If you are an empty headed idiot. This is perfect for you if you have nothing better than waste time playing on a phone for hours. I would have given it a - 20 if possible. The things that were on my Plum compass 2 are missed. Bought one for granddaughter. Loved it so much bought myself one. I dropped it and broken it was better than this one. Finally it died or would still be using. Next time going to look for a Motorola. Not going to have this one fixed when dies throw it away where it belongs.”

Helpful Report

Posted 2 years ago

“Ordered a new Samsung phone and it was damaged in transit (never delivered). Samsung won't issue a refund until Fedex returns the damaged phone (hopefully). In the mean time, they are still charging me if I don't return the trade-in phone on time. All explanations to Samsung online support people are ignored and just keep believing the erroneous errors in their system that the phone is still in transit after more than 13 days of waiting. No one will actually fix the problem. Now I will have to report it undelivered through Paypal and try to get the money back that way.”

Helpful Report

Posted 2 years ago

“samsung say do not open your phone as that breaks the warranty, wrong samsung do not repair the phone so they give to a private company so now you know if Samsung do not service the phones why do they give to a private company to do the repair .my phone went to this private company the result it needs a new glass , wrong it really needs a motherboard it has a fault the cost of glass £124 +vat but my glass is %100 perfect”

Helpful Report

Posted 2 years ago

“make all simple 1. Purchased 3 phones 2. 10 months later on phone got defected 3. I had to talk to 5 tecs supports try to replace the defected phone but all 5 tecs rejected with own power and not helping my issues 4. so It took me 2 day and 6 hours of talking to these out of state tecs support people just wasted my time 5. each tech told me that all other tecs are lying tom me and he or she is right? 6. finally I didn't get my warranty issue solved, just wasted my time but those 5 tec supports people probably left there buts out. I was good customer with Samsung not because I'm Korean/American because I trusted their service and equipment, but CUSTOMER SERVICE FROM FILLIPPINES? (I'M SURE THEY NEED TO BE SHOUT DOWN AND USE AMERICAN CUSTOMER SERVICE WHO CAN UNDERSTAND AMERICAN WAY) I'll send more information once I reach out from management”

Helpful Report

Posted 2 years ago

“It was the worst experience I have ever experienced with the service center(Diva electronics, Nashik, Maharashtra). Service centers customer approach was bad. For my issue they took about 3 months to complete my problem after so many calls from me. After the service again after 4 days I received the problem with my TV which was not expected from the official service center of SAMSUNG. They were just ignoring me every time as I contacted them for follow up. They took extra money from me as actual bill amount was less. In future if I recieve any problem I will not contact any Samsung service center. Even I have to give extra money to another private shop I will do it but never contact to you people”

Samsung 1 star review on 21st January 2022

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,361 reviews