Samsung Reviews

1.2 Rating 4,360 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,360 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Samsung deliver? How long does Samsung take to deliver? Does Samsung deliver on time? How is accuracy and good condition of items delivered by Samsung?

Returns

How is Samsung returns process?

Customer Service

How can I contact Samsung? How quickly does Samsung resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Samsung.

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How do I contact Samsung?

Helpful Report

(1 week ago)

You can contact Samsung by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

77.96%

Industry Average

“ Samsung's customer service team either phone,❾⓿❹⓿❶❹⓿❼❾❶ email, or through their website's customer support portal.❾⓿❹⓿❶-❹⓿❼❾❶Submit a Written Complaint: Follow up your verbal complaint with a written complaint. Samsung's customer service team either phone,09O4O-14O+791 ”

- Priya

“ Good service by Faheem and Abu bakar ”

- Anonymous

“ Hello I spke with Christian. Please make sure his supervisor gets the message that he is the perfect customer service rep. He is very patient. Christian resolved the issue at hand and addressed any and every question or concern during the call. ”

- Stephanie M

Samsung Reviews

Customer Service - Good