Samsung Reviews

1.2 Rating 4,434 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Samsung deliver? How long does Samsung take to deliver? Does Samsung deliver on time? How is accuracy and good condition of items delivered by Samsung?

Returns

How is Samsung returns process?

Customer Service

How can I contact Samsung? How quickly does Samsung resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Samsung.

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How quickly does Samsung resolve customer queries?

Helpful Report

(2 days ago)

Greater than 53% of reviewers feedback is Samsung takes over a week to resolve customer queries.

Helpful Report

(2 days ago)

77.68%

Industry Average

“ Hello I spke with Christian. Please make sure his supervisor gets the message that he is the perfect customer service rep. He is very patient. Christian resolved the issue at hand and addressed any and every question or concern during the call. ”

- Stephanie M

“ We had a problem with TV we purchased 12/22. Customer service was the best. Appointment was set up and technician was knowledgeable and professional. Lorenzo was able to diagnose our problem quickly and made us very happy customers. Kudos to Samsung and HOME SERVICE NETWORK,Rochester,NY. Keep up the good work. It is so nice to deal with company that stands behind their products. ”

- Carol Norman

“ I've spent the last 3 days dealing with xbox live issues, my girlfriends phone keeps needing to be reset to factory settings for multiple reasons(not Samsung), and I gave up on xbox and plugged in my ps5 and it had service issues for over an hour. ”

- Anonymous

Samsung Reviews

Customer Service - Good