Samsung Reviews

1.2 Rating 4,320 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Samsung deliver? How long does Samsung take to deliver? Does Samsung deliver on time? How is accuracy and good condition of items delivered by Samsung?

Returns

How is Samsung returns process?

Customer Service

How can I contact Samsung? How quickly does Samsung resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Samsung.

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How quickly does Samsung resolve customer queries?

Helpful Report

(1 week ago)

Greater than 54% of reviewers feedback is Samsung takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

78.15%

Industry Average

“ I've spent the last 3 days dealing with xbox live issues, my girlfriends phone keeps needing to be reset to factory settings for multiple reasons(not Samsung), and I gave up on xbox and plugged in my ps5 and it had service issues for over an hour. ”

- Anonymous

“ I am immensely grateful for the exceptional service provided by the Samsung service centre at Plaza Singapura by Mahirah. ”

- Anonymous

“ Geeta S was is immaculate in terms of service ”

- Anonymous

Samsung Reviews

Customer Service - Good