Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,360 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,360 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Samsung s21 5G in May 2021. It started having audio issues in February 2022. I am still paying on it monthly. I told them I would buy a new phone if they just paid the remaining balance on my old phone (less than $400) considering I haven't even had the phone a year and there was nothing I did that caused the audio issues. I will never buy another android again. I shouldn't have to continue paying on a phone that I haven't had for a full year and did nothing to cause the audio issues”

Helpful Report

Posted 2 years ago

“One of the worst Samsung companies Samsung cheated us worst service Do not purchase any Samsung products”

Helpful Report

Posted 2 years ago

“Unfortunately Samsung uses XPO logistics to deliver appliances in SC. I received helpful weekly emails from Samsung for a month assuring me that delivery was on time in the window from April 9 to 16th. Then on Thursday April 7th XPO informed me that delivery will be May 5th (hopefully- just read XPO disastrous reviews!) If you call XPO you get someone in Philippines or Columbia (South America not SC) who cannot help in any way. Eventually I tracked down customer support in Marietta GA - but nothing changed. XPO only delivers here 2 days a week. This is a gigantic company! However their focus is corporate clients not some guy like me wo spent $4k on stuff for the kitchen. At the present time you cannot just look at the product, you must also find out how it will be supplied.”

Helpful Report

Posted 2 years ago

“there is so many things wrong with this company. i dont want to spend an hour on this”

Helpful Report

Posted 2 years ago

“My Tv broke 6 days out of warranty. They agreed to send a tech. There are no techs in my area. They attempted to try 3 times but no luck. They agreed to replace it but now they took that back and im stuck with a 75” tv that doesnt work. They do not stand behind there products”

Helpful Report

Posted 2 years ago

“I bought the whole Samsung Chef Collection for my new kitchen. I've had this collection a little 6 years and this fridge should have lasted 12 - 15 years without any problems. Early November the freezer compressor went out on the refrigerator spoiling at least $220 worth and took the technician almost a month to fix it on Dec. 3rd. It cost me over $600 to get it fixed. Well, last month March 9th the freezer compressor went out again, another $200 of spoiled food. Samsung is not going to replace the food cost or the repair cost for a new compressor. I will not spend another cent to buy another Samsung product. That was last draw. Tomorrow, I'm going shopping for an LG dryer.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Bought a cooktop that arrived with a broken grate. Received a replacement that didn't color match the adjacent two grates. Sent in a picture and they agreed that they would replace the set of three. That was three months ago with three follow up phone calls since. What a waste of time dealing with them. Getting ready to buy a OLED TV. Won't be Samsung.”

Helpful Report

Posted 2 years ago

“DO NOT PURCHASE SAMSUNG BRAND OF ANYTHING. I PURCHASED A BRAND NEW WASHING MACHINE IT DID NOT WORK INSTEAD OF GIVING ME A NEW ONE THEY WANT TO REPLACE 2 PARTS ON THIS ONE. THEY ARE A SCAM AND THEIR PRODUCTS ARE DEFECTIVE.”

Helpful Report

Posted 2 years ago

“Sevice is very very poor. If ur product under break down , u will not get any help from Samsung co. local service centre only misguide. Don't go with Samsung co. This is my personal experience.”

Helpful Report

Posted 2 years ago

“Very unsatisfactory experience with broken fridge/freezer under warranty, following words quoted in Samsung's complaint response: - "We do not have a formal procedure in writing and you would not receive any feedback as all complaints are handled internally" Can this be right where is the Regulation?”

Helpful Report

Posted 2 years ago

“SCAM SCAM SCAM !!! Trade I. Deal is a scam”

Helpful Report

Posted 2 years ago

“super delayed shipping as they use XPO logistics and they keep making excuses that they cant deliver my item on time”

Helpful Report

Posted 2 years ago

“Horrible experience, they have the worst policies and customer service in the world! Purchased a phone online, money taken from account immediately, yet a hold for the same amount of the phone was put on my card in addition to taking the money for the phone. I tried to call to ask why there was a hold when they have already collected their money and was told that it was company policy in case there wasn't enough funds in the account for them to collect. I was like, ok you have already collected your money so remove the hold, they said it will be removed within 7-14 days! I said I wanted to cancel, she said wait, don't cancel I will expedite the removal of the hold and she guaranteed for it to be removed within 3 days. So I said ok...3 days later the hold is still there, I talked to no less than 5 people, all of whom were completely incompetent, hell 1 person straight hung up on me as soon as I have my ticket number! 3 just kept saying that they assure me that "it's just a hold, it's no big deal, you will have it removed in just 14 days...be patient" WTF, it's just a hold that put my bank account in the negative by $600, they got their money immediately...this should be illegal! They are essentially robbing me for 2 weeks! Not only will I NEVER buy from their website again, I will NEVER BUY THEIR PRODUCTS AGAIN PERIOD!!! HIGHWAY ROBBERY AT ITS BEST!”

Helpful Report

Posted 2 years ago

“Horrible experience. Took forever to get to to a real human. Then they just told me to unplug my TV on and off. When that didn't work, after 30 minutes, they had me reset the TV back to factory settings. THAT DIDN'T WORK and then they hung up on me, leaving me worse than how I started.”

Helpful Report

Posted 2 years ago

“Do not purchase the Samsung Z Flip 3. I am now on my 2nd phone. The phone is under warranty but I sent it in and Samsung is claiming that I dropped it. I did not drop the phone. It started to develop what looked like a crack right in the crease. Then the screen turned black at the crease and the touchscreen wouldn't work. This is a horrible product which has now cost me $3000. If I could have given it zero stars, I would have.”

Helpful Report

Posted 2 years ago

“I bought a new tablet from Samsung online on 3rd April and the earliest delivery available was 29th April which I accepted as they were not in stock. I received an email confirming my order and that is as far as I got, when I sign into my account I have no orders and the order number is invalid. So I attempt to contact Samsung to enquire and that is when the fun started. They informed me that I will not see the order in my account because a lot of people will be tracking their orders??????? so I got absolutely nowhere. When I checked online I noticed they were in stock for next day delivery so asked why I had to wait until 29th April after they have already taken my money, to be told my order is of the highest priority but no I cannot have one of the tablets in stock but must wait for the batch to arrive to be sent out on 29th???? and then very quickly got the message have a nice day and cut me off!!!!!! So in reality they do not care. I will NEVER EVER deal with Samsung direct ever again as the customer service is none existant!!!!!!”

Helpful Report

Posted 2 years ago

“I have a Samsung refrigerator and I called Samsung‘s and the only thing they will do is give you a ticket ticket number a ticket number I have so many ticket numbers due to my ice maker freezing and the only thing they want to give you is just half of the money and that’s wrong never again will I buy a Samsung refrigerator doors refrigerator suck they are terrible so stop selling those refrigerators that you know that has those problems”

Helpful Report

Posted 2 years ago

“I'm experiencing bad days with samsung now please don't encourage people to buy samsung products here after earlier a big fan of samsung, I made a big blunder by my biased mind towards samsung. A month before made an purchases from a samsung shop mobile app but product neither got delivered nor traceable by samsung and by their service partner “ecom express”. They asked me to cancel the product but refund was not initiated even after a month of waiting and they are not sure when samsung can return my money. A week before I received a mail saying that my cancelation was rejected and samsung shop app shows product was lost. I lost all my patience and their customer support is the worst I ever seen my life.”

Helpful Report

Posted 2 years ago

“Yes tengs jvihxyclnn yxgxgh ufzv l jvlbm rzyhkb”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,360 reviews