Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,498 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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469

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bundle a refrigerator, washer and dryer, dishwasher, microwave and stove. All of these were the top of the line and it cost me $11,000 dollars. Right off the start on the install of the microwave it would not work. They sent out a repair man and we found that both engines had to be replaced. Now mind you we just took it out of the box day one. You would think that they would just send out another one right? No, the made me wait a month for the two engine parts so this huge microwave has been sitting on my cabinets for a month. Then a month later now the microwave is installed and working the stove stops working this is the double oven stove with all the bells and whistles, it has to have the mother board replaced and the oven door as well because it became damaged when I used the self cleaning. A month later the dishwasher top tray fell off because the plastic wheels on the tray literally broke off due to the hot water used to wash the dishes. A month later the refrigerator ice machine kept freezing up and it took three replacements in total and I gave up because every replacement did the same thing. I just ended up shutting off the ice maker and bought ice and still due till this day. Next the top washer of the washing machine kept causing the total machine to shut down if used so they never fixed it and I have only been able to use the larger washer since I have owned it. The dryer had to be fixed as well, and the front of the stoves coloring peeled off only after a month of use and this was the replacement door. Now after less than five years every appliance has broken down, the stoves confection oven will not work, the dishwasher will not work, the microwave is not working, and the washer is always giving a error code of which I have to restart the washing cycle two or three times before it will finish without and error code. The only thing that is still working is the dryer and the refrigerator without the ice maker. I had a maytag washer and dryer the neptune and it last 15 years and never had to have a repair man once. And the customer service department of Samsung sucks. I will never buy any products from this company again not even a phone. I hate their products and their company. Devorah”

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Posted 3 months ago

“I carried out extensive research on cryptocurrency recovery after falling victim to scammers with $97,000 worth of Bitcoin, and among the numerous connections I discovered, one proved to be the most suitable for the task. I was clearly wrong when I initially believed that the lost Bitcoin could never be found again. she successfully recovered $92,000 out of $97k. After getting in touch with Mrs. Lisa Elizabeth and sending all the information about the transaction with the scammer, she made good on her promise to recover all the lost Bitcoin within 24 to 72 hours, and she did it and I am here to testify and thank Mrs. Lisa Elizabeth for helping me to recover all my lost funds back and I never believe I will able to recover my lost funds back until I get in touch with Mrs. Lisa Elizabeth and she help me to recover all the funds back in less than 72 hours, all thanks to Mrs. Lisa Elizabeth and if have lost funds in this investment site, I will advice to contact Mrs. Lisa Elizabeth so that she will also help you to recover all your funds back and so that you will also testify as well, I will drop her details, so that you can able to contact her via mail::: mail ::: lisaellzabet 6 6 2 @ gm ail . com WhatsApp :: + 1 3 0 1 6 5 8 0 9 2 1”

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Posted 7 months ago

“Samsung's customer service team either phone,❾⓿❹⓿❶❹⓿❼❾❶ email, or through their website's customer support portal.❾⓿❹⓿❶-❹⓿❼❾❶Submit a Written Complaint: Follow up your verbal complaint with a written complaint. Samsung's customer service team either phone,09O4O-14O+791”

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Posted 7 months ago

“I had a issue with my washer, it wouldn't drain and it was making a grinding noise followed by a gargling noise. I'm not terribly impressed as the washer is only about 9 months old, but still covered under the manufacturer warranty, I have to admit getting to talk to a representative was a bit of a runaround, however when I did get someone from support to help, they were pleasant and helpful. I would have given them 5 stars if there wasn't that issue with the runaround.”

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Posted 10 months ago

“The drum became detached on our new washing machine that I had used sparingly for a little over a year. The experience was extremely frustrating because most customer service contacts were computerized interactions or the representative would not listen - or help. After several tries, Samsung agreed to send out a repairman who reported the washer was irreparable. Samsung tried to avoid the online warranty period, but ultimately refunded our money. My advice is to be persistent and keep ALL RECORDS until you receive your compensation. Once you finally reach a person, you will find a helpful representative. Keep communications open with this person. I will still always buy Samsung televisions! Other appliances, I have not yet made up my mind.”

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Posted 1 year ago

“Worst company ever. They are big time fraud. Service is pathetic.”

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Posted 1 year ago

“SamsungS20FE 5G. From date of purchase, phone would continually lose signal while iphone maintained signal in side by side comparison. It was not the carrier. Phone was taken to authorized service center with no replacement as stated nothing was wrong with it. Same reception problems upon leaving service center area. At that point phone was 3 months old and now approximately a year old, which I still have as trade in value, if any is less than $100. Frustration by poor antenna in this phone and Samsungs refusal to replace, led to purchase of Apple iPhone 6 months ago, with no reception problems since.”

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Posted 2 years ago

“I ordered a Samsung Fitbit watch last year on amazon. it worked fine for 11 months. it came with a 1 year warranty. I contacted Samsung repair center on 8 21 2021, and they told me to return it to them. they told me it would be 2 to 5 business days. they gave me a tkt # 416-------. on 8-23-2121 they received it. on 8-26. I called to check its status. i found that they had lost it. They escalated it and gave me a 513-----tkt #. I have been calling them often and its now October 5th and still no resolution. Samsung has very poor cusomer service”

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Posted 2 years ago

“Yes tengs jvihxyclnn yxgxgh ufzv l jvlbm rzyhkb”

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Posted 2 years ago

“𝑰 𝒘𝒂𝒏𝒕 𝒕𝒐 𝒈𝒊𝒗𝒆 𝒐𝒏𝒍𝒚 4 𝒔𝒕𝒂𝒓 𝒃𝒆𝒄𝒂𝒖𝒔𝒆 𝑰 𝒂𝒎 𝒖𝒏𝒔𝒂𝒕𝒊𝒔𝒇𝒊𝒆𝒅 𝒘𝒊𝒕𝒉 𝒐𝒏𝒆 𝒕𝒉𝒊𝒏𝒈 . 𝑺𝒂𝒎𝒔𝒖𝒏𝒈 𝒈𝒂𝒍𝒂𝒙𝒚 𝒂𝒐3𝑺 𝒊𝒔 𝒕𝒉𝒆 𝒑𝒐𝒑𝒖𝒍𝒂𝒓 𝒑𝒉𝒐𝒏𝒆 ,𝒘𝒉𝒊𝒄𝒉 𝒂𝒓𝒆 𝒊𝒏 𝒉𝒊𝒈𝒉 𝒅𝒆𝒎𝒂𝒏𝒅. 𝑯𝒂𝒗𝒊𝒏𝒈 𝒎𝒂𝒏𝒚 𝒑𝒐𝒔𝒊𝒕𝒊𝒗𝒆 𝒔𝒊𝒈𝒏𝒊𝒇𝒊𝒄𝒂𝒏𝒄𝒆 𝒊𝒕 𝒂𝒍𝒔𝒐 𝒉𝒂𝒗𝒆 𝒏𝒆𝒈𝒆𝒕𝒊𝒗𝒆 𝒕𝒐𝒐. 𝑻𝒉𝒆 𝒇𝒊𝒏𝒈𝒆𝒓 𝒑𝒓𝒊𝒏𝒕 𝒔𝒆𝒏𝒗𝒆𝒓 𝒑𝒖𝒕 𝒐𝒏 𝒔𝒂𝒎𝒔𝒊𝒏𝒈 𝒈𝒂𝒍𝒂𝒙𝒚 𝒂𝒐3𝒔 𝒑𝒉𝒐𝒏𝒆 𝒅𝒐𝒆𝒔𝒏'𝒕 𝒘𝒐𝒓𝒌 𝒂𝒄𝒄𝒖𝒓𝒂𝒕𝒆𝒍𝒚. 𝑰𝒕 𝒊𝒔 𝒅𝒊𝒇𝒇𝒊𝒄𝒖𝒍𝒕 𝒕𝒐 𝒐𝒑𝒆𝒏 𝒍𝒊𝒄𝒌 𝒖𝒔𝒊𝒏𝒈 𝒊𝒕. 𝑰𝒕 𝒊𝒔 𝒏𝒐𝒕 𝒔𝒊𝒎𝒑𝒍𝒆 𝒂𝒔 𝒐𝒕𝒉𝒆𝒓 𝒇𝒊𝒏𝒈𝒆𝒓𝒑𝒓𝒊𝒏𝒕 𝒔𝒆𝒏𝒄𝒆𝒓. 𝑰 𝒘𝒐𝒖𝒍𝒅 𝒍𝒊𝒌𝒆 𝒕𝒐 𝒔𝒖𝒈𝒈𝒆𝒔𝒕 𝒚𝒐𝒖 𝒕𝒉𝒂𝒕 𝒑𝒍𝒆𝒂𝒔𝒆 𝒔𝒐𝒍𝒗𝒆 𝒕𝒉𝒊𝒔 𝒊𝒔𝒔𝒖𝒆𝒔 𝒇𝒂𝒔𝒕𝒍𝒚 .𝑶𝒕𝒉𝒆𝒓 𝒘𝒊𝒔𝒆 𝒕𝒉𝒊𝒔 𝒑𝒉𝒐𝒏𝒆 𝒘𝒊𝒍𝒍 𝒈𝒓𝒂𝒏𝒕 𝒉𝒖𝒈𝒆 𝒍𝒐𝒔𝒔 .”

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Posted 3 years ago

“I am very happy with Samsung Customer Care Service. My mobile was not charging suddenly, I called Samsung helpline, The assigned person helped me & resolved my Issue, I really appreciate. Behavior & Expertise person like him needs every company Thank You Samsung. Stay Safe Everyone 🙂”

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Posted 3 years ago

“I've had a few Samsung appliances by now, but as per most of us I'm sure my first was a phone the S8+, now I'm more than happy sith my phone now too the Note 20 Ultra, but I truly wish we still had an option of having the fingerprint scanner on the back of the phone much like the 8+. It is such a minute thing but I loved it and would appreciate to see a return of this on a later Note model, just one happy customers personal opinion. Someday I'd love to see all my appliances belonging to the Samsung family.”

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Posted 3 years ago

“Horrible customer service!! Be prepared to call over and over for help. They are quite possibly the worst company I have ever dealt with..Buyer beware.”

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Posted 3 years ago

“I bought the Galaxy s21 Phantom Gray and am writing a review after a week of use, while this phone is in demand. Before that I used the Galaxy s8 for three years. The smartphone wants to slip out of my hands, I noticed this on the second day after purchase. They say that the plastic on the back cover is almost impossible to feel. It didn't feel that way to me. As soon as the phone is in your hands you immediately realize that it is a real plastic. However, this detail is not critical for me personally. There is nothing to tell about the display and how cool it is. It is fully complies with the declared characteristics. Overall the phone is great, but going from s8 to s21, I expected a bit more in such a long gap between generations. Translated with www.DeepL.com/Translator (free version)”

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Posted 3 years ago

“Got one of the new 7 series 55” TVs. Had a few teething issues - connectivity was a bit tricky but customer service helped fix it. Then realised how difficult it was to raise Bluetooth volume past a minimal amount. Saw people complaining/asking for help from the company about it for literally years. Not sure anything’s been done to fix it but I found using Google home to control the volume really helped. Apart from those issues, now fixed, the TV has been great - excellent pictures and sound. Now if only they’d make the remote big enough to actually press the correct (tiny) buttons!”

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Posted 3 years ago

“Samsung TV has great picture but the worst internet capabilities, and of the three I've had, have had to buy new ones because you can't update, or features stop working(still best picture). The fridge is the worst I've ever owned, (gave it to a friend that threw it away). Washer broke down twice in a year and dryer broke down twice in three months , has a good warranty,(traded both in). But four stars because I've always liked the galaxy phone's, and new my note. Stick to the phone's! Can't take picture or videos of thing that were returned or thrown in the trash.”

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Posted 3 years ago

“Got Samsung Ultra 21. Love all the features, reason I did give a 5 stats was because it's missing where to plug auxiliary. It's so high tech that they forgot not all items are wireless. Had to purchase an adapter for my car to listen to music. I've a Samsung customer for 20+ yrs. I always like the idea that they were not like Apple, that u had to purchase everything separately, with this new phones they made exceptions, when they came out it came w airpods and charger, now you have to purchase them separately. No bueno!!!”

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Posted 3 years ago

“The program is hidden from the employees, so they don't know that they are being monitored. Soft has good features (screenshots, clipboard monitoring, keystrokes control and many others). I rate it 4 stars as it is a paid program.”

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Posted 4 years ago

“I bought a $2000 side by side two years ago and the viewing door and handle are already broken. Will cost me over $500 to repair and Samsung doesn’t care. Don’t buy Samsung products!!”

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Posted 4 years ago

“For me I always prefer Samsung devices rather than any other company even though for me I still believe that they cam improve their products and make them more efficient and increase the life age of their devices.”

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Posted 4 years ago

Samsung is rated 1.2 based on 4,498 reviews