“I would give them negative 5 stars if I could. They are a joke and I can't wait to close my account with them! Customer service was hired to make you realize what a mistake you made by choosing Santander as your trusted financial institute.”
“Blocked My Personal And Business Acc For No Reason
Terrible bank! Avoid at all cost! Don't care about the customers. Blocked all of my accounts with no warning and terrible customer services. Choose any other bank! Please!!!!”
“I recently opened a credit card with SANTANDER. My account was frozen at my request when they they prompted me to a transaction which was over the limit that I had requested. This was good. However after the issue was resolved I attempted to reinstate my account. After numerous attempts over a 5 day period I decided to lodge a complaint. After 1 hour on the phone they still said I needed to do it myself and they could talk me through the process over the phone. I said that because of my hearing and physical disabilities this could not be done. They reiterated that this was the only option. I was therefore forced to close the account. Where is their policy on disability discrimination?.”
“You are a disgrace of a bank. Closing on a Saturday even your city centre branches. Some of us work FULL TIME. HOW THE HELL ARE WE MEANT TO USE IN BRANCH SERVICES NEEDED!!! DISGUSTING. I will be opening an account ELSEWHERE AND WILL NEVER BANK WITH YOU AGAIN!!!! You will not be getting any more of MY MONEY!!!! Your opening hours during Covid lockdown Mon-Fri 10am until 2pm is NOT TAILORED for those who work. And to not have a reduced hours on a Saturday. NOT EVEN YOUR CITY CENTRE BRANCH.... YOU ARE A DISGRACE OF A BANK!!!!!!!!”
“Dennis in Glasgow went the extra mile today with his excellent customer service, I needed to prevent a transaction I made mistakenly through ebay, Dennis took me through the stages of how to do this, how kind and patient of him it was quite unexpected, thank you to Dennis I got my refund. Jo”
“I want to say a big thankyou to cezary. He went out of his way to help me .Hes a credit to the Bank..His customer service is excellent as is his manner....”
“Horrible bank!
They ring fenced my money leaving me penniless for several days!
When I asked for reason they couldn't give me one!
Horrible staff and horrible bank!”
“Not impressed with your customer service i need to talk to you urgently and I tried to deal with the issue over the phone but it got me no where and even tried live chat and they could not help me either they did not understand my question and I need to do a dispute with a company urgently”
“I wanted a check register and I had to pay for it can you believe that my checks are free but I have to pay for a register very poor since I've been with the bank for years”
“Every time I get money out I then go in debt when I don’t buy stuff on my card. this has happened two months on a trot now but it’s with my old card not my new card. Something else like this happened when My mate was taking money out of my bank and got them done for fraud but the bank done nothing. I would call them up but have no documents to prove that I’ve just moved up to where I live so the bank won’t do anything. Absolutely disgusted got no words to say honestly not even happy with whoever’s taking money out of my bank read some other reviews and they said that the bank steal there money. If this has happened to you and you can give me advice feel free to contact me to help me on Facebook name is Carley Banham thanks.”
“I would give Santander no stars
my 86 year old mother wants a mobile phone to keep in touch with friends and family.long story short,her bank Santander won’t allow it as they have to send a code to her mobile for security.but of course it’s a mobile she’s trying to buy so she hasn’t got it yet for a code to be sent to.
Santander have blocked her purchase saying it could be fraud.
there is no way for her to buy a phone on contract while she is with Santander even though it’s her money and her choice.
they are beyond hopeless and I’m now going to help my mother change banks”
“Disgusting. Avoid at all costs. Froze my family's accounts after a £136 deposit. no access to money now for food or bills. cannot buy groceries or do anything. despicable way to treat a customer. ive been caught in their algorithm dragnet for suspicious payments (although it is not). so im now being treated as a criminal. FOS notified and complaint logged. Santander should be Fined (again) for treating people like this and letting genuine criminals escape. DO NOT BANK WITH THESE PEOPLE. THEY WILL STEAL YOUR MONEY AT WILL.”
“Simply the worst bank ever. They have locked my account because of a misunderstanding and I cant access my money at all. I am working professional trainer and I'm being treated like a criminal which is not on. They won't tell me why my account is locked or when it will be unfrozen. As a diabetic I can't buy food because my salary is in my account and so I'm living off 17p BAKED BEANS. If I die, IT WILL BE ON SANTANDER AND I WILL LEAVE A NOTE FOR THE PRESS.
I hope my account opens up again soon because I won't ever use them again or recommend them to anyone. #WORSTBANKEVA”
“This is one of the worst banks in the world. Their customer support has no interest and knowledge in managing customers and the phone calls repeatedly hanging, so get ready to wait a
very long time. Moreover, as other people wrote here, they apply many obscure charges to your account even if you want to close it. I have never seen anything like that. I am sorry
that I did not read these reviews before I opened the account, but hopefully, this review will help other people.”
“This bank have financial difficulties, as I can't otherwise explain why each of my traction is put on hold and then it takes ages for the transaction to clear. Worst bank in the UK!”
“This service is absolutely appalling the team is pathetic they have the working capacity of a single man you’d think the security team consists of one guy working half hour a day as the amount of time it takes to get correspondence is ridiculous my account got blocked for no apparent reason and I have been left with no money to access for travel to my place of education I am 18 years old what could have possibly caused my bank to flag up? Im a student currently unable to live and struggling all because of this selfish disgusting team of people with the worst possible approach to such a situation it is going on a week now since my account was blocked, absolutely disgusting and I’m almost certain I won’t receive any form of compensation at the end of all this from the selfish horrible company. Don’t go with Santander unless you want the p*as pure taken out of you.”
“I contacted Santander Bank and was assigned Steven Feurbacher as an account manager.
He promptly invested our money inappropriately in an account that paid him the highest commissions and was “churning” the account to optimize his commissions.
Our account immediately lost money.
The Santander management refused to acknowledge this thievery.
Stay away from Steven Feurbacher and Santander Bank.”
