“This is one of the worst banks in the world. Their customer support has no interest and knowledge in managing customers and the phone calls repeatedly hanging, so get ready to wait a
very long time. Moreover, as other people wrote here, they apply many obscure charges to your account even if you want to close it. I have never seen anything like that. I am sorry
that I did not read these reviews before I opened the account, but hopefully, this review will help other people.”
“This bank have financial difficulties, as I can't otherwise explain why each of my traction is put on hold and then it takes ages for the transaction to clear. Worst bank in the UK!”
“This service is absolutely appalling the team is pathetic they have the working capacity of a single man you’d think the security team consists of one guy working half hour a day as the amount of time it takes to get correspondence is ridiculous my account got blocked for no apparent reason and I have been left with no money to access for travel to my place of education I am 18 years old what could have possibly caused my bank to flag up? Im a student currently unable to live and struggling all because of this selfish disgusting team of people with the worst possible approach to such a situation it is going on a week now since my account was blocked, absolutely disgusting and I’m almost certain I won’t receive any form of compensation at the end of all this from the selfish horrible company. Don’t go with Santander unless you want the p*as pure taken out of you.”
“I contacted Santander Bank and was assigned Steven Feurbacher as an account manager.
He promptly invested our money inappropriately in an account that paid him the highest commissions and was “churning” the account to optimize his commissions.
Our account immediately lost money.
The Santander management refused to acknowledge this thievery.
Stay away from Steven Feurbacher and Santander Bank.”
“I got a mortgage from santander, delayed by 2 weeks sending a wrong mortgage to myself and also the solicitors, thereafter not sending money on time for a set completion date. Worst experience when I spoke to customer services I was cut off the phone. I would have rather paid an extra £100 on my mortgage a month to not deal with these people again. God forbid I have to ever contact them again. Unfortunately I'm stuck in a 2 year deal.”
“Oh dear me, why can't I transfer money to another bank using the online system. Anyone tried talking to the bot chat - pathetic. I am going to close the accounts when (if) I get through.”
“Santander numerous fines from FCA due to non compliance.
We have had more problems with Santander conducting in a non-professional way. If you want to be shocked type into the Internet "Santander fines".... Santander have been fined on many occasions (2014/2018/2019) by the FCA these fines amount to well over £100 million pounds. As such I leave it to your imagination whether you consider this bank acts in a compliant way and has respect for their customers as the FCA who regulate them obviously consider them non compliant, hence their numerous fines (of which we as customers must have to pay for one way or another/loss of interest etc). By all of my experience they do not appear to improve at all. Question begs do you want to give them your business?”
“Santander numerous fines from FCA due to non compliance.
We have had more problems with Santander conducting in a non-professional way. If you want to be shocked type into the Internet "Santander fines".... Santander have been fined on many occasions (2014/2018/2019) by the FCA these fines amount to well over £100 million pounds. As such I leave it to your imagination whether you consider this bank acts in a compliant way and has respect for their customers as the FCA who regulate them obviously consider them non compliant, hence their numerous fines (of which we as customers must have to pay for one way or another/loss of interest etc). By all of my experience they do not appear to improve at all. Question begs do you want to give them your business?”
“Santander numerous fines from FCA due to non compliance.
We have had more problems with Santander conducting in a non-professional way. If you want to be shocked type into the Internet "Santander fines".... Santander have been fined on many occasions (2014/2018/2019) by the FCA these fines amount to well over £100 million pounds. As such I leave it to your imagination whether you consider this bank acts in a compliant way and has respect for their customers as the FCA who regulate them obviously consider them non compliant, hence their numerous fines (of which we as customers must have to pay for one way or another/loss of interest etc). By all of my experience they do not appear to improve at all. Question begs do you want to give them your business?”
“I’m currently your customer, however your customer service has lot to be desires.
I was trying to get an answer to a checking account question about bill pay. Not only I couldn’t get through to to to a person, but your rules and regulations are way off in the left field.
Therefore I’ll be closing the account.
I understand the problem that we are having with Covid-19, the short on staff, delays etc.
But this is completely new to your customer service is totally useless.
I was thinking about opening a Credit Card with your bank also but thinking about the customer service, I just changed my mind.
My rating off your bank is one (1).”
“Absolutely disgusting service. Been a customer for 8 years now. Wanted a personal loan. The application would not go through online. Went to the bank, the bank could not help me and I asked for a number. Rang the number just in last hour, wrong department, then waited and got put through to another wrong department, then yes you've guessed it, another wrong department, followed by an external car insurance department who then sent me back on my way to where I started my initial call around 30 minutes early. Dont get me wrong all the caller were polite and apologetic but that wild goose chase just simply unacceptable.”
“Had numerous unprofessional issues with Santander recently and although directly requested response of Nathan Bostock CEO via email to him directly are now being assisted by their exec office? We experience identical issues to all web sites .... contact is all but impossible and get cut off mid calls, or wait for an eternity. They sent me non contact less debit cards after specifically advising and suggesting contact less. Most feedback web sites give 83% one star reviews and am surprised that their regulator have not intervened as they cannot be abiding to good banking practise. They need to get their act together quickly before they loose all their customers. Strongly recommend all to contact their two regulators (P.R.A. & F.C.A.) and complain as they do not appear to have ANY customer care at all and by my experience are not improving, quite the opposite. Santander must be aware of such apparent issues, the question begs why are they ignoring at customers expense?”
“Have been trying to get through to them for past several days via phone. First you have to listen to a couple of minutes of painful so called advice (otherwise known as the first call buffer, to attempt to cause you to not bother continuing). Then after that you get gleefully told they are understaffed and you can just wait... and wait, and wait after about 15 minutes you then just get cut off. Call again, repeat action, get cut off all the same. Happily as their 123 account is now useless, I will be informing them to close the account and am buggering off.”
“Absolutely terrible customer service. They seem to be completely unable to pick up customer phone calls, the mobile app is useless and the online banking, more often then not, does not work. When you eventually do get to speak with someone they cannot help and have to put you through to another department with another on-hold long wait. They've even started charging for bank accounts!
Just tried calling them again, after being on hold for nearly 1 hour, they cut me off!!!
I would urge anyone who is with Santander to leave immediately, they have absolutely no interest in their customers and do not deserve our business !!!”
“Spent 20 minutes waiting to get through to Santander helpline.
Unable to access account. Not my fault.
When eventually call was answered, no help whatsoever.
So, now unable to access my own account.
Unbelievable. Avoid.”
“A really poor website is useless if something goes wrong with online banking. When you eventually find the support telephone number, which is well hidden, they take ages to answer the call.”
“BAD BAD UGLY SERVICE
Account was credited with transfer from another bank. The transfer was verified within hours and on the account it was labelled as pending. This pending was unchanged for 10 days inspite of numerous calls to customer service and fraud team. Both say the money is there awaiting release by the computer. What a nonsense feedback. Each one we speak to put blame on the previous guy and they say it was not actioned previously and will immediately action it. NOTHING HAPPENS. Keep waiting and waiting and same nonsense was told . I dont know how these guys are earning their living. Is there someone there to check on them. Are they real. Finally we got so fed up with them that the referring bank is clawing the transfer. Closing the account is 100% option.
Wake up guys . Are you in deep coma .”
“Disappointed in the way my recent payment holiday has been handled, the first time it was no problem this time round it was confusing, conflicting information, relied on someone giving their word which wasn’t exactly reassuring and guess what i discovered today the payment was taken from my account without my knowledge!! Now i will be in arrears next month because of their error. I have to wait to be refunded while they look into it, the month has only just began and i’m short or money. Having lost my job in March along with 200 people it’s been incredibly tough, the company i work wouldn’t furlough me which was spiteful so we rely on universal credit which is always in the news for being a unreliable benefits system. I hope for better times meanwhile i need all the money i can get in these difficult times, i was cut of the first time i called then had to call back up to get to the stage i was first time round, it’s a bad enough situation to be in without this hassle. The take a fee every month for me to have the account i have, and have done for a few years now, so not like they aren’t benefiting from me. All i want is continuous help in my time of need, is it too much to ask? First time round the process of getting a payment holiday was fairly straight forward this time round was diabolical, please sort it out!
Update: 12/08 I called this morning was on the phone for over twenty minutes i get a different answer every time i call, i was just about to be transferred to Milo? collections and i was cut off, AGAIN!!! It happened the other day when i called so this wasn’t a one off.
They upshot from that calls was, i was blamed for not filling in the forms properly even though yesterday it was confirmed by someone i had a payment holiday in place till November. The woman i spoke to said she would fill out the forms with me and it will now be in place.
I then spoke to Shya, he then tells me there is NO payment holiday in place, very cocky attitude and felt patronising, i stated every time i called i got a different answer, his reply was, never mind what anyone else says.
I then say i’ve written a review online, he then says, did you want to make a complaint? you’re perfectly entitled to, i don’t need to be told this.
He then transferred me to Richard in complaints who was about as much use as a chocolate teapot, he said it will be investigated, couldn’t say when i’d get a resolution to my outstanding issue or when i’d expect money back in my account if at all? Not very reassuring!! The landline needed charging so i’ll have to try again later today as i have nothing better to do with my time”
“Just tried to log in to online account - the fields autofill because they are correct and worked before - now when I try they are ' not recognised ' - tried the reset option but says my date of birth is wrong [ and I know it is the silly U.S. format of month/day ].......appalling; Now worried after reading other reviews.”
