“My account was blocked over Christmas. I have a lung disease, but was finally able to phone today. They still won’t unblock it, nor explain why and I have no breath for further phone calls. They are little Hitlers, not human.”
“Unilaterally blocking my account, which receives my pension, without prior warning, then being impossible to reach out to any of the services to find out why!? 15 years, with never being overdrawn nor delinquent. Only after writing to the CEO's email and complaining did they make an apology and a gesture of compensation. (200 GBP was deposited with apologies). Then to cap it all I am told they are shutting my account down on 12th Feb 2024 - news I received on Christmas eve. What the heck is going on.”
“I wanted to transfer 3000 at 9.30am this morning to pay for materials for a new roof before the bad weather comes as it has holes. My account wouldn't let me, so had to ring up and explain. Took 35 mins to eventually get the transfer done saying pay today and here we are gone 4pm and the roofer still has not been paid so my materials did not turn up. I am on the point of withdrawing all my money and joining Nationwide. Very bad service especially as it was an emergency and me personally knowing the builder and his very good reputation. GRRR!”
“Wish I could give less an 1 star. Customer service is terrible. Reported a fraudulent transaction on 7th December, Still waiting for the refund. Calling everyday only to be told there are no timescales and it will get dealt with as and when. Raised a complaint about the attitude of the staff on the branch and the call centre to them be told that fraud case was closed as a complaint was raised. The complaint team then passed it back to fraud so now waiting for it to be assigned again and still being told no timescales.
They cancelled my card and told me that I had to go into the branch to order a new one - branch told me this was no so and they could have done it over the phone.
They have left me with no money and no timescales as to when this will be resolved.
Utterly disgusted with this bank and will be closing the account down.
Staff do not care about customers or their money.
Disgusted with them and will be reporting them to the FCA as well”
“Froze my account for no good reason while abroad. 5 months later able to return to 🇬🇧 UK. Went into bank 🆔 passports driving license. Bank manager informed us can’t lift frozen account. Not true went in one week later assistant to manager did straight away and assistant couldn’t understand why manager didn’t speak to fraud department and resolve. Unfair,unreasonable, and they also charged bank charges while account frozen. No explanation. Practically criminal activity by bank.🇬🇧🙈👎👎👎👎. Financially affected by Santander £140 in phone calls, early return from vacation, cost of flights had to break lease for villa 2 months rent lost. Answered all security questions, could see my mobile phone number correct at there end. No good reason at all no explanation no apology, nothing but poor service except from bank assistant.”
“The branch at fields corner Boston people there are so rude
They don’t ask you to help me when you walk in
After 1 1-2 waiting they asked me what I needed just to say that ll me I need an appointment
They can be a little friendly it doesn’t cost anything”
“This bank offers very poor service at every level.
The card I received turned out to be faulty. I had to leave my purchases in the store because I couldn't pay. I was left without money. There are not many Santander banks in London. And unfortunately, they are all open only until 3. Which is ridiculous. Even on one day the bank is not open longer. And usually the queues are very long.
I believe that such a large and rich company could do more for its clients.
It took 8 days for my new card to arrive. Unfortunately, Santander sees nothing wrong with this. I don't need to tell you how difficult it is nowadays not to have a card.
When I wanted to make a complaint, customer service didn't see anything wrong with it. Unbelievable. Time to change bank.”
“I have been telephone phone banking with Santander for a number of years and I have always been more than happy with it and consider it first class. Carrying out transactions on auto is easy, if you don't find it so then there is always a knowledgeable helpful person to speak to on the other end of the 'phone. Yesterday I transferred a large amount of money to each of our eight grandchildren and choose to do it by speaking to customer service. A lovely man with an Australian/NZ accent answered and patiently and meticulously took me through the eight transactions which took some time. I couldn't have wished for better service and his manner and expertise were very reassuring. I am confident that should I have a problem with my banking help is at hand and it can soon be dealt satisfactorily. If you are like me and of a certain age and want telephone banking I can't recommend them high enough.”
“This is a really poorly run bank. We had a mortgage with them for over 20 years and they treat us like dirt. We ran into issues and wanted to pay the small mortgage early. The insisted on taking £1600 more even though they earned ££££ from interest. £1600 is nothing to them but a lot to us given my wife's health issues. Just dreadful and plan GREED. They should be shut down. DO NOT USE THIS BANK.”
“Call to report fraudulent activity on my card customer representative that upset at me I was supposed to receive a new card called 3 weeks later to find out she did not send my request”
“Bad service have scam on my account 3 years, and no one can help, stole money and said still need pay before close account security off Santander is so bad hopefully court will help.”
“Pure scam. Before spending my money, I wish I had read reviews. Upon depositing a substantial amount of money, I was prohibited from making withdrawals and, upon complaining, I was told that additional funds were required before I could unfreeze my account and make a withdrawal. After hearing about CAMERON - LIMITED* CO*M from my in-laws, who had experienced comparable problems, I brought it up to them, and they took care of it for me. After multiple thorough checks, I was shocked to receive notification of my return.”
“I've had nothing but problems with Santander. This latest problem happened when I went to one of my local branches in Brooklyn. After I completed a grueling walk from shopping I went to the ATM to withdraw money from my account only to find the transaction declined unable to complete. I didn't know for sure what the problem was but suspected that my account was hacked again. I'd lost some items I'm my shopping cart which had fallen out and was forced to make the long arduous trip back to the store. Exhausted, I then made the very long trip to the other Santander branch only to confirm what I already knew transaction declined unable to complete. By this time it was after 1AM. I decided to test my theory by trying to order something online and of course the order never went through. I called Santander and was connected to one of their fraud specialists. A real idiot. He kept insisting that because I attempted to make a transaction that they wouldn't block the card. I argued for at least thirty minutes that someone else had gotten to the account before before me. To no avail my voice grew hoarse. They don't even bother to investigate and this happened no less than five times to me. They are arrogant, apathetic except for where their self interests are concerned and clueless. They hire imbecils with concrete for brains. Well as Jeff MacNelly said Ron White said "You. Can't. Fix. Stupid". It's permanent.”
“Yet again a card payment has been refused. I wanted to transfer money to a new bank hoping for better service and less intrusive security several ludicrous questions later and two attempts I managed this simple task. I constantly have to ring your security to give an explanation as to why I want to remove my money and after complaining to your representative be told it's for my own good. The best way I know how to drive away customers perhaps your management should look at your online reviews then explain to your share holders where the business went”
“When trying to report suspected fraud I only managed to get through to an automated service which was worse than useless. Utter contempt and indifference for customers.
Was impressed with moving call centres to UK but now looking for bank that has personal service.”
“Section 75 claim for faulty goods.
Please don't trust Santander if you need to use their Section 75 for refunds on credit card purchases. I have not had a penny back even though they say that I am owed the money
I bought a car on my credit card on 4th September 2023 from a Car company that I found was both unsafe and unfit to drive so I applied to Santander bank to get my money back as is my right.
My claim went through and case closed but I still haven't had been repaid which means that I am still paying interest on that sum. I have been told (I didn't need to be) that it was tough and had "terms and conditions" quoted at me.
Now this is not the main problem. What is infuriating is that to get the money back, the person at Santander Section 75 said 5ha5 I needed to return the car to the car company. The man said that if I paid for a car transporter, Santander (not the car company) would refund me for the transportation. This has not been paid either which meant that due to not having the money that was promised to me, a direct debit was refused and I had to take more money from my credit card to pay it. This means that I am paying even more interest on my credit card..
They will not e-mail me. They will only speak on the 'phone or write on my mobile account messages.”
“I had an extremely disappointing experience with Santander's customer service. After receiving suspicious email and text regarding a new account, I contacted Santander for clarification. Despite their assurances that no account application had been made, I later discovered that an unknown mobile number and email address had been added to my account. The customer service team failed to confirm the legitimacy of the emails and texts I received, leaving me feeling vulnerable and unsure. Despite my efforts they still allowed opening an account and authorising an overdraft.
To address the issue, I lodged a complaint few times, which has been ongoing for a staggering 44 days without any resolution. During this time, my access to my accounts was blocked twice- first time with my knowledge and new access information sent to me and the second time a month later without any notification or new login details sent out. Despite my repeated attempts, including numerous phone call and emails over the past two weeks, to chase up the complaint and regain access, I have received no valid response or assistance from the customer service team.
This lack of communication and support from Santander has been highly frustrating and has caused significant inconvenience. As a result, I have been unable to carry out essential banking activities and have experienced financial and personal disruption.
Overall, my experience with Santander's customer service has been highly unsatisfactory. Very weak security, the prolonged complaint process, lack of communication, and the blocking of account access without notice demonstrate a severe lack of care and professionalism. I strongly advise against using Santander's services based on my personal experience.”
“Used to be excellent. Now it's rubbish. I need to contact them about a technical issue. The online chat Sandi is completely useless, except to tell me to phone. I phoned instead, only to be told they know of no issue. I told them there is an issue, I'm telling you about it now - response, "well we don't know of any issues". Pathetic beyond words. I'm off to Halifax, way better customer care.”
