“I've been scammed by a company that no longer exists and only did exist to scam consumers. I reported the issue to Santander hoping to active a back-charge procedure and get my money back. I tried reporting the issue on the app but the app was out of order at that time - a common occurrence with Santander. I phoned the help service and reported the issue. The call was successfully logged but in the two and a half weeks since then, I've received no word or update. I was assured I'd be updated within a week of logging the complaint.
This coupled with the constant problem of the ATMs being out of service and the fact that I've previously been scammed with Santander providing no assistance has left me no choice but to take my money elsewhere. Would strongly discourage anyone from considering Santander.”
“Supreme Asset was incredible in helping me reclaim my $203,000 investment from a scam platform. Their professionalism and expertise were evident throughout the process, providing clear guidance and regular updates. They worked tirelessly to ensure a successful recovery, and I couldnโt be more grateful for their help.
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“Despite being scammed and unable to access my trading account, I took action by reporting the case to the police. However, no solution has been provided to date. Fortunately, I found ( cybertecx net ) a reliable private investigator who helped me retrieve my money without requesting an advance fee. I am relieved to have my funds returned and I'm happy to share my experience.”
“Online banking - tried to pay transfer funds to HRM nor national insurance contributions. The electronic transfer did not go through and I have been locked out of my bank account. Nee log on details were sent to me a week later and this did not work. Over an hour to customer service and digital team to be told they would send me fresh log in criteria through the mailโฆ Already over a week has passed. Very unsatisfactory and the music played while waiting is โ these are thenbest days of your lifeโ (seriously) - seems quite sadistic.”
“Worst bank ever I've been hacked. So they have blocked my card. And won't refund me.i have no money for food even when my card comes back. As they will have charged me for going into an an unaranged overdraft”
“Quicker to catch the bus into Peterborough (18 minutes) and the same home. Waited 50 minutes on the phone and no one answered before I gave up. Cannot understand why they abandoned securemessage on their banking app.”
“I have been a loyal customer for years and yet again have let me down they no about my disabilities and I can not cope with any change and if I have to deal with any change i need time to sort it out but yesterday something happened so I called this company and I was promised a call back from them yesterday and I have heard nothing from them and also I have heard nothing back from them today either even after I contacted them and I was promised a call back but nothing has happend and I even told them that I would switch if the issue does not get sorted”
“I have tried to transfer money to my grandson to buy a car through on line banking. The account was blocked for security reasons because it was a one of payment. It took a 40 min phone call through 3 operatives to reach the security team who then asked all the questions the previous staff had asked. Finally they graciously allowed me to transfer my own money. If I used a debit card a 4 figure password would have allowed a similar purchase without any checks. Santander why not give the tel no for direct contact with the security team?”
“Not happy with my Branch on this occasion. Called as requested with my maturing bond certificate. The assistant attempted to fob me off with staff shortages and, that I need to do it on-line as their Personal Banker was off ill. Strangely, as I saw her later wandering around the local pound shop. After much complaining, I was shown into an office and the chap agreed to do it over the phone with their dedicated bond office. After about 10/15 minutes he got through and put me on to a dedicated team. The lady then dealt with my bond request most efficiently. I trust this was secure. I was not happy at the way this branch was staffed on this occasion. Customer face to face service is essential when dealing with peoples life savings. The management need to look very closely at this please.”
“We made a claim to repair a garden path and wall after the severe storms in February 2014. I had to collate several quotations from the Landscape Gardeners, which was a long and painful process in itself. Having finally gathered this information and agreed the payout with the loss adjuster, I then waited a further three months for the final cheque. The loss adjuster made several excuses for the delay and even lied and told us he had submitted a report when he hadn't. In the end, we had to pay for the repairs from our savings because the cheque had failed to arrive on time. Very disappointing.”
