Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.56

2.6 Rating 155 Reviews

35 %

of reviewers recommend Sarah Raven

2.6

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 25th June 2024

Anonymous // 01/01/2019

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“After 3 emails for help no replies only asking after buying geranium not flowering wanted help Very poor customer service”

Helpful Report

Posted 9 months ago

“Consistently failed to deliver items as ordered, cancelling so late in the year that I can't buy them elsewhere. Avoid like the plague! The one item they did manage to deliver was in very poor condition.”

Helpful Report

Posted 9 months ago

“I’ve given Sarah Raven several chances thinking I’d just been unlucky with unhealthy plants - but never again. All the seedlings I brought were weak and haven’t grown to much. Being extremely expensive I was expecting something special- what a waste of money and time. I’ve done better from B and M and my local market for a fraction of the price.”

Helpful Report

Posted 9 months ago

“Terrible experience with my orders. send this query to the company waiting for reponce.. The order in total was £34.85 with the 10% discount come to £31.37. I received refund of you £27.88. Could you explain why? I’m very disappointed with the delivery service first ,secondly not receiving the plants or replacements and last but not least not received full refund. I’m looking forward to your response. Very disappointed.”

Helpful Report

Posted 9 months ago

“The plant was dead on arrival today. Not happy as it was a present for my sister for her birthday. Would think twice about ordering from you again.”

Helpful Report

Posted 10 months ago

“Placed an order back in March, endless delays terrible quality of plants some dead most very small. Long wait for reply to emails, with a £1 refund, was so disappointed as have bought from them for years, will think twice about placing another order.”

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Posted 10 months ago

“sent faulty dahlia plants back and never even got an email back never mind a refund”

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Posted 10 months ago

“I ordered my plants in February/ March to be delivered at the beginning of June. I was told that the plants would be delivered on the Friday of Bank Holiday weekend at the end of May and had to ask a friend to go around to pick them up for me. The plants eventually arrived with Yodel on the Tuesday, completely dead. I have so far written an email and telephoned twice to request a refund. I have had no reply to the email and no refund. Additionally I havbe bought the same plants for one third of the price elsewhere. They are more established and most importantly healthy. I will never use this company again.”

Helpful Report

Posted 10 months ago

“I have had numerous plants this year, mainly Perrenials. I did have a chunter, when some kept being delayed, but needn't have worried. All plants, have arrived in good condition, and healthy, and are now thriving in my garden. Need some sunshine, but can say, today we got some !! Thank you to all involved. Have used your company for few years, and never been dissatified. Excellent service.”

Helpful Report

Posted 10 months ago

“I ordered plants at the beginning of April . I have chased up the delivery and was told the plants were delayed . It is now into the third week of June and still NOT delivered . Avoid this company and go to your local nurseries or a competitive reliable company . Robbie Gethin”

Helpful Report

Posted 10 months ago

“In March a pack of plants ordered as a birthday gift for friends April birthday. Immediately order was confirmed delivery delay was announced - then another - then another! I have rung & emailed - no help forthcoming or a reply or plants & it’s now mid June! Worst online experience EVER!! Is Sarah Raven still trading as phone number unobtainable today?”

Helpful Report

Posted 10 months ago

“Terrible experience this year.Endless delays, orders not fulfilled , the wrong plants sent, poor quality plants, a dud dahlia that failed to sprout and the last straw….. My Nemesia arrived upside down, crushed and broken with soil all over the box- they were not packed properly. No response to my email,in regard to this last issue,for four days. Next stop- contacting Sarah Raven herself.! Such disappointment in the quality and service of Sarah Raven Kitchen and Garden Ltd.”

Helpful Report

Posted 10 months ago

“First order - items still haven't arrived despite dispatch message. Messages by email and chat ignored. Second order - I received a tall box with a heap of broken plants and soil at the bottom.”

Helpful Report

Posted 10 months ago

“Several plants ordered but quality not good. Brachyscome multifida x 10 seedlings no life visible but tried to give them some TLC, all to no avail. Cosmos Apricot Lemonade x 10 seedlings, managed to help two of these. Dahlia, part of Abigail's Entourage never received. The company / Yodel tracking was useless. Most of the order had been delivered and thus no way of searching for missing plants. On phoning the company I didn't need to name the missing plant - it was known by them to be out of stock but there had been apology or explanation from Sarah Raven although a refund was offered immediately when I made contact. Very poor practice that it is down to the customer to do the chasing when orders cannot be honoured.”

Helpful Report

Posted 10 months ago

“My Cosmos arrived in a terrible dry and wilted state , half of which have now died , Heliotrope and verbena in similar state .....customer services did not pick up at all on Friday afternoon ? and this morning I was told that my Antirrhinums have been cancelled by them , why they did not say ! I do feel that given the cost of these plants the quality is very poor .I have now asked for a refund ..I agree with the person who said in their review that the web site and catalogue have wonderful pictures of masses of flowers ,its a pity they don't send them out to paying customers.”

Helpful Report

Posted 10 months ago

“Still waiting for over £20 worth of plants and seeds that were supposed to be sent weeks ago, had no communication from Sarah Raven and will never ever order from here again.”

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Posted 10 months ago

“I have had decent seedlings previously but this year each item on my order has been delayed - the latest antirrhinums are not what I'd call "jumbo seedlings" - see photo below. I'm still waiting on part of my order and if they are this size when will they flower?”

Helpful Report

Posted 10 months ago

“I thought Sarah Raven plants were quite expensive until I ordered them and they arrived recently. I had ordered from 3 different places but the Sarah Raven plants were streets ahead of the others. The plants were sustainably packaged, they were quite substantial, (even the smaller ones) they were super healthy. We looked at them in comparison with the others we'd bought and vowed to look at Sarah Raven first next year. It's a couple of weeks since they arrived and some are three times the size now!! We were wowed by them, brilliant!!”

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Posted 11 months ago

“Sadly all the plants arrived in a withered yellow condotion. I did email the company to sort this out but the email was returned and unasnwered.”

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Posted 11 months ago

“Received sub-par plants recently. Virtually half of the pastel cosmos collection were practically dead. A further order was not delivered on the specified date by your delivery company, Yodel. Standards have dropped significantly. Poor show.”

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Posted 11 months ago

Sarah Raven is rated 2.6 based on 155 reviews