Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.66

2.7 Rating 143 Reviews

37 %

of reviewers recommend Sarah Raven

2.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 25th June 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order - items still haven't arrived despite dispatch message. Messages by email and chat ignored. Second order - I received a tall box with a heap of broken plants and soil at the bottom.”

Helpful Report

Posted 5 months ago

“Several plants ordered but quality not good. Brachyscome multifida x 10 seedlings no life visible but tried to give them some TLC, all to no avail. Cosmos Apricot Lemonade x 10 seedlings, managed to help two of these. Dahlia, part of Abigail's Entourage never received. The company / Yodel tracking was useless. Most of the order had been delivered and thus no way of searching for missing plants. On phoning the company I didn't need to name the missing plant - it was known by them to be out of stock but there had been apology or explanation from Sarah Raven although a refund was offered immediately when I made contact. Very poor practice that it is down to the customer to do the chasing when orders cannot be honoured.”

Helpful Report

Posted 5 months ago

“My Cosmos arrived in a terrible dry and wilted state , half of which have now died , Heliotrope and verbena in similar state .....customer services did not pick up at all on Friday afternoon ? and this morning I was told that my Antirrhinums have been cancelled by them , why they did not say ! I do feel that given the cost of these plants the quality is very poor .I have now asked for a refund ..I agree with the person who said in their review that the web site and catalogue have wonderful pictures of masses of flowers ,its a pity they don't send them out to paying customers.”

Helpful Report

Posted 5 months ago

“Still waiting for over £20 worth of plants and seeds that were supposed to be sent weeks ago, had no communication from Sarah Raven and will never ever order from here again.”

Helpful Report

Posted 5 months ago

“I have had decent seedlings previously but this year each item on my order has been delayed - the latest antirrhinums are not what I'd call "jumbo seedlings" - see photo below. I'm still waiting on part of my order and if they are this size when will they flower?”

Helpful Report

Posted 5 months ago

“I thought Sarah Raven plants were quite expensive until I ordered them and they arrived recently. I had ordered from 3 different places but the Sarah Raven plants were streets ahead of the others. The plants were sustainably packaged, they were quite substantial, (even the smaller ones) they were super healthy. We looked at them in comparison with the others we'd bought and vowed to look at Sarah Raven first next year. It's a couple of weeks since they arrived and some are three times the size now!! We were wowed by them, brilliant!!”

Helpful Report

Posted 5 months ago

“Sadly all the plants arrived in a withered yellow condotion. I did email the company to sort this out but the email was returned and unasnwered.”

Helpful Report

Posted 5 months ago

“Received sub-par plants recently. Virtually half of the pastel cosmos collection were practically dead. A further order was not delivered on the specified date by your delivery company, Yodel. Standards have dropped significantly. Poor show.”

Helpful Report

Posted 5 months ago

“Expensive plants very badly packaged. Instructions to carrier re live plants please keep upright, obviously ignored. Three hardy geranium plug plants arrived potted into larger pots but without proper root systems. What I received was a box with three empty pots, a bit of completely dry compost and three straggly little plants desperate for a drink. I am hoping they survive but they don't look happy. Last week I bought three trailing pelargoniums at Lidl, for £5.97. They not only look very robust and have a good root system, they bear a remarkable resemblance to 'Lord Bute' which Sarah Raven sells for £17.95 per three - plus £4.95 p&p. Go figure!”

Helpful Report

Posted 5 months ago

“Where are my heliotropes told me it would be may as they need time to grow heard nothing and getting through to chat is absolutely hopeless all i want is my plants i paid for.june”

Helpful Report

Posted 5 months ago

“Awful, cheap ink bottle vases. The stained glass colours soon completely fade when put on a window sill. These are not coloured glass at all but a cheap coloured film over the glass. Really expensive products that are actually cheap and nasty. Customer services don't want to know. Do not buy. Shocking how they can charge so much for a load of rubbish”

Helpful Report

Posted 6 months ago

“I placed an order for 120 seedlings with Sarah Raven at the start of March. It's now the end of April, and I have only received 25 seedlings out of the 120 that I ordered. Since March, I have received around 10 emails informing me of various delays with my order. Each plant has been delayed by 4-6 weeks, adding significant frustration to the process. While their website showcases beautiful flower bouquets, the reality is that they have been unable to deliver on their promises. Regrettably, this experience has left me thoroughly dissatisfied, and I won't be returning to this company for future purchases.”

Helpful Report

Posted 6 months ago

“Our order due mid-April is delayed until 'sometime on May'. Contacted customer services as we are away for some of that time. They said they could not say when in May, nor could they avoid delivery in the time we are away. They were exceedingly unhelpful asking whether a neighbour could take receipt - issue is they need to be planted and watered quickly on receipt. We have had to cancel order and plans for this year's garden ruined. Dreadful company who don't care - AVOID!!!”

Helpful Report

Posted 6 months ago

“Scam website, avoid!”

Helpful Report

Posted 6 months ago

“Absolute shocking service. I made the error of sending a packet of seeds to the wrong address. ONE PACKET. I immediately contacted Sarah Raven through their chatbot and customer support line to be told that it was 'already processed' and that they would not cancel the order or organise a refund. Their only option was to refuse the order and send it back at my expense. As slick an operation as they think they are, this is a scam. They are not Amazon, dealing with 000's orders per hour. I will not be purchasing from these rip-off merchants again. It is an insult on so many fronts.”

Helpful Report

Posted 7 months ago

“Very disappointed. I order two packets of sweet pea seeds that I had used before. These arrived this morning - February 24 with a use by date of December 2024. I have never received seeds - from a reputable and not cheap firm - with less than 2 years let alone only 10 months to use. I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team.' - not acceptable and shows no concern re valid customer feedback. Poor service and feedback seems to be a recurring theme with Sarah Raven site and products - I will be very cautious before using again.”

Helpful Report

Posted 8 months ago

“Ordered a potted cyclamen for Christmas. It arrived two weeks earlier than advertised, and the plants are not thriving. 2 out of 3 so poor that I’ve thrown them away. No aftercare instructions and when I looked online I see you should water from below. Impossible when the plants are crammed into a solid planter bowl. These were expensive and I’m very disappointed”

Helpful Report

Posted 11 months ago

“Ordered a bird bath for my friend's special birthday, arrived completely broken. Terrible packaging. They said they would send another the next day, nothing arrived for 10 days. Phoned back, no items in stock. This company clearly has no idea what they're doing. Avoid.”

Helpful Report

Posted 1 year ago

“I recieved my order today of Cafe au Lait Dahlia. It arrived in great condition, very healthy. It was packed very well. I would recommend Sarah Raven plants and will order with confidence in the future”

Helpful Report

Posted 1 year ago

“Took 14 days for my seeds to arrive. The order confirmation said despatched in 2 days. Also astrantia pack was sold as 25 seeds only 12 in. I gave 2 stars as they did fully reimburse me. I will use my garden centre next time.”

Helpful Report

Posted 1 year ago

Sarah Raven is rated 2.7 based on 143 reviews