Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.63

2.6 Rating 146 Reviews

36 %

of reviewers recommend Sarah Raven

2.6

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 25th June 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent faulty dahlia plants back and never even got an email back never mind a refund”

Helpful Report

Posted 5 months ago

“I ordered my plants in February/ March to be delivered at the beginning of June. I was told that the plants would be delivered on the Friday of Bank Holiday weekend at the end of May and had to ask a friend to go around to pick them up for me. The plants eventually arrived with Yodel on the Tuesday, completely dead. I have so far written an email and telephoned twice to request a refund. I have had no reply to the email and no refund. Additionally I havbe bought the same plants for one third of the price elsewhere. They are more established and most importantly healthy. I will never use this company again.”

Helpful Report

Posted 5 months ago

“I have had numerous plants this year, mainly Perrenials. I did have a chunter, when some kept being delayed, but needn't have worried. All plants, have arrived in good condition, and healthy, and are now thriving in my garden. Need some sunshine, but can say, today we got some !! Thank you to all involved. Have used your company for few years, and never been dissatified. Excellent service.”

Helpful Report

Posted 5 months ago

“I ordered plants at the beginning of April . I have chased up the delivery and was told the plants were delayed . It is now into the third week of June and still NOT delivered . Avoid this company and go to your local nurseries or a competitive reliable company . Robbie Gethin”

Helpful Report

Posted 5 months ago

“In March a pack of plants ordered as a birthday gift for friends April birthday. Immediately order was confirmed delivery delay was announced - then another - then another! I have rung & emailed - no help forthcoming or a reply or plants & it’s now mid June! Worst online experience EVER!! Is Sarah Raven still trading as phone number unobtainable today?”

Helpful Report

Posted 6 months ago

“Terrible experience this year.Endless delays, orders not fulfilled , the wrong plants sent, poor quality plants, a dud dahlia that failed to sprout and the last straw….. My Nemesia arrived upside down, crushed and broken with soil all over the box- they were not packed properly. No response to my email,in regard to this last issue,for four days. Next stop- contacting Sarah Raven herself.! Such disappointment in the quality and service of Sarah Raven Kitchen and Garden Ltd.”

Helpful Report

Posted 6 months ago

“First order - items still haven't arrived despite dispatch message. Messages by email and chat ignored. Second order - I received a tall box with a heap of broken plants and soil at the bottom.”

Helpful Report

Posted 6 months ago

“Several plants ordered but quality not good. Brachyscome multifida x 10 seedlings no life visible but tried to give them some TLC, all to no avail. Cosmos Apricot Lemonade x 10 seedlings, managed to help two of these. Dahlia, part of Abigail's Entourage never received. The company / Yodel tracking was useless. Most of the order had been delivered and thus no way of searching for missing plants. On phoning the company I didn't need to name the missing plant - it was known by them to be out of stock but there had been apology or explanation from Sarah Raven although a refund was offered immediately when I made contact. Very poor practice that it is down to the customer to do the chasing when orders cannot be honoured.”

Helpful Report

Posted 6 months ago

“My Cosmos arrived in a terrible dry and wilted state , half of which have now died , Heliotrope and verbena in similar state .....customer services did not pick up at all on Friday afternoon ? and this morning I was told that my Antirrhinums have been cancelled by them , why they did not say ! I do feel that given the cost of these plants the quality is very poor .I have now asked for a refund ..I agree with the person who said in their review that the web site and catalogue have wonderful pictures of masses of flowers ,its a pity they don't send them out to paying customers.”

Helpful Report

Posted 6 months ago

“Still waiting for over £20 worth of plants and seeds that were supposed to be sent weeks ago, had no communication from Sarah Raven and will never ever order from here again.”

Helpful Report

Posted 6 months ago

“I have had decent seedlings previously but this year each item on my order has been delayed - the latest antirrhinums are not what I'd call "jumbo seedlings" - see photo below. I'm still waiting on part of my order and if they are this size when will they flower?”

Helpful Report

Posted 6 months ago

“I thought Sarah Raven plants were quite expensive until I ordered them and they arrived recently. I had ordered from 3 different places but the Sarah Raven plants were streets ahead of the others. The plants were sustainably packaged, they were quite substantial, (even the smaller ones) they were super healthy. We looked at them in comparison with the others we'd bought and vowed to look at Sarah Raven first next year. It's a couple of weeks since they arrived and some are three times the size now!! We were wowed by them, brilliant!!”

Helpful Report

Posted 6 months ago

“Sadly all the plants arrived in a withered yellow condotion. I did email the company to sort this out but the email was returned and unasnwered.”

Helpful Report

Posted 6 months ago

“Received sub-par plants recently. Virtually half of the pastel cosmos collection were practically dead. A further order was not delivered on the specified date by your delivery company, Yodel. Standards have dropped significantly. Poor show.”

Helpful Report

Posted 6 months ago

“Expensive plants very badly packaged. Instructions to carrier re live plants please keep upright, obviously ignored. Three hardy geranium plug plants arrived potted into larger pots but without proper root systems. What I received was a box with three empty pots, a bit of completely dry compost and three straggly little plants desperate for a drink. I am hoping they survive but they don't look happy. Last week I bought three trailing pelargoniums at Lidl, for £5.97. They not only look very robust and have a good root system, they bear a remarkable resemblance to 'Lord Bute' which Sarah Raven sells for £17.95 per three - plus £4.95 p&p. Go figure!”

Helpful Report

Posted 7 months ago

“Where are my heliotropes told me it would be may as they need time to grow heard nothing and getting through to chat is absolutely hopeless all i want is my plants i paid for.june”

Helpful Report

Posted 7 months ago

“Awful, cheap ink bottle vases. The stained glass colours soon completely fade when put on a window sill. These are not coloured glass at all but a cheap coloured film over the glass. Really expensive products that are actually cheap and nasty. Customer services don't want to know. Do not buy. Shocking how they can charge so much for a load of rubbish”

Helpful Report

Posted 7 months ago

“I placed an order for 120 seedlings with Sarah Raven at the start of March. It's now the end of April, and I have only received 25 seedlings out of the 120 that I ordered. Since March, I have received around 10 emails informing me of various delays with my order. Each plant has been delayed by 4-6 weeks, adding significant frustration to the process. While their website showcases beautiful flower bouquets, the reality is that they have been unable to deliver on their promises. Regrettably, this experience has left me thoroughly dissatisfied, and I won't be returning to this company for future purchases.”

Helpful Report

Posted 7 months ago

“Our order due mid-April is delayed until 'sometime on May'. Contacted customer services as we are away for some of that time. They said they could not say when in May, nor could they avoid delivery in the time we are away. They were exceedingly unhelpful asking whether a neighbour could take receipt - issue is they need to be planted and watered quickly on receipt. We have had to cancel order and plans for this year's garden ruined. Dreadful company who don't care - AVOID!!!”

Helpful Report

Posted 7 months ago

“Scam website, avoid!”

Helpful Report

Posted 7 months ago

Sarah Raven is rated 2.6 based on 146 reviews