Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.66

2.7 Rating 143 Reviews

37 %

of reviewers recommend Sarah Raven

2.7

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 1 star review on 25th June 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with plants, seeds and other accessories. I had one problem of plants looking very unhealthy, sent picture of the plants. I was refunded straight away. All goods were well packaged.”

Helpful Report

Posted 3 years ago

“All too often there are severe delays in orders. So I get a sweet pea root trainer kit but no sweet pea seeds. All ordered at the same time and shown as in stock. Same with jute netting for sweet pea iron frame which suddenly disappeared from order and now shows as unavailable. Living off the Sarah Raven name but very mediocre customer service especially given price points of products.”

Helpful Report

Posted 3 years ago

“I placed an order on 24 September for 2 terracotta bulb bowls (website now stating that these won’t be available until March) despite one phone call and numerous emails as they are no longer manning the customer service line. Additionally I placed an order on 9 November for 3 zinc planters and have still not received them despite emailing the customer service line and being advised I should receive them in the middle of December (website now showing that they won’t be available until January. Shockingly poor customer service. Other companies have coped well but not Sarah Raven. Most disappointing.”

Helpful Report

Posted 3 years ago

“Having been a customer for years I'm disappointed - ordered £150+ with of bulbs in total and an order for a 90 bulb collection was not delivered (although all paid for). Now told that that collection is out of stock... spent a month preparing ground for it. When I contacted them the first person I spoke to didn't seem interested - not even an offer of a refund! Value of bulbs is 46.50... called again and wanted to know how they are going to resolve it. Apparently 'someone from senior management is going to call me'. I hope so. Its put me right off after so many years.”

Helpful Report

Posted 3 years ago

“I've bought from sarah for the past 3 years not had any problems till this year, and I'm very dissatisfied I've spent over £150 on various plants most of which did not yeald any flowers at all the others were poor and only gave me small amounts of blooms, I had other plants from other companies which performed very well. Also having ordered bulb compost. grit and other items back in sept I have to press only received 1 item, disappointed that I'm not getting replies to emails , I'm aware this has been a difficult year but I feel sarah raven has not given good service this season. Wont be ordering again as I feel I've spent a lot of money for very little or in the case of my compost order NOTHING. sad you cant reply to my query emails.”

Helpful Report

Posted 3 years ago

“Very poor service and communication from Sarah Raven company . Still waiting for part of an order placed almost 2 months ago. The payment was debited from my account at the time of ordering. Have had to email several times for updates as no communication from the company and still awaiting a reply to my last email. One part of the order arrived poorly packaged. Very disappointed . Will never order from them again .”

Helpful Report

Posted 4 years ago

“Dahlia Nicholas failed to flower plenty of foliage not a sigh of any flowers again very disappointed appears the virus has even affected this years blooms Poor”

Helpful Report

Posted 4 years ago

“Dahlias bishop of Auckland both grown in barrels very inconsistent and flowers look washed out very disappointing after a long wait expected them to be lot more healthy dahlias are normally reliable the are very unsatisfactory”

Helpful Report

Posted 4 years ago

“Excellent delivery time, plants very well packed and in great condition. I will use this service again.”

Helpful Report

Posted 4 years ago

“I can't begin to tell you how happy I am with the order I received from Sarah Raven. A friend introduced me to the website. I ordered some sweet pea. They came well packaged, larger than most plants I have received this summer. They are healthy. Very happy indeed. Now ......... let's watch them grow!”

Helpful Report

Posted 4 years ago

“I ordered some slug wool pellets from Sarah Raven on 23 May and whilst the payment was taken swiftly and processed, the order no. 1745089 has still not arrived. Impossible to speak to anyone and email response blamed Covid19 and reduced customer Team for lack of information. Most unsatisfactory. Don’t know if I shall ever see the goods and I needed the slug pellets weeks ago! They have now wreaked havoc on my plants! I shall never order from SR again! And warn others not to do so either. Anne Knight 20 June 2020”

Helpful Report

Posted 4 years ago

“Hit and miss with orders recently, some plants great and growing really well others like my much waited for dahlias a re disappointment the 3litre size not the pushy health plants I was expecting, a single shoot about 5cms tall! Leaves damaged and eaten ,ones covered in small bugs too. I think they have over expanded.”

Helpful Report

Posted 4 years ago

“Ordered hanging basket plug plants in April, arrived in great condition at the beginning of May as expected (despite Covid) and all plants have grown into healthy beautiful plants, my baskets look lovely! I've also ordered salvias, geraniums and dahlia tubers in the past and all plants were really strong and healthy and have established really well and keep coming back year after year. Can't recommend Sarah Raven enough!”

Helpful Report

Posted 4 years ago

“Order number 1684276. How lovely to open the Telegraph this morning and to see Sarah Raven’s smug face smiling at me from her beautiful garden - whilst her over promoted business takes advantage of thousands of disappointed customers during Covid 19. When I placed my order with Sarah Raven over a month ago the plant was showing as ‘in stock’, which means, by their own terms, it should have been available for dispatch within 2-4 weeks. So where is it?! Apparently ‘poor’ Sarah Raven has had so many orders that they are overwhelmed and massively delayed in fulfilling them. Unlike more responsible - and less greedy - online plant sellers, Sarah Raven did not start to restrict their daily order numbers to ensure a reasonable delivery time. As many have stated here, and with one or two other online plant suppliers, Sarah Raven has also totally shut down the ability to communicate with them in any reasonable way. Emailing them, as I have, yields no response. However we all note that they are dedicating staff time in order to reply to (or I am sure delete) bad reviews. Disgraceful. You should be concerned about your customers waiting for weeks on end for deliveries. So Sarah, I would like you to fulfil my order please? Stop using Covid19 as an excuse for disgusting service. You are not key workers. You sell plants. Stop being greedy and get on with it. I will now be writing to the Telegraph, Gardeners’ World and other publications to point them to all the terrible reviews and to show them how greedy and grabbing Sarah Raven’s business is in taking more orders than it can fulfil and that her media image is not at all what her business represents. WARNING. DO NOT PURCHASE FROM SARAH RAVEN.”

Helpful Report

Posted 4 years ago

“First time user of Sarah Raven, and placed 2 orders, for container plants and collections. I will use SR again, but have learnt lessons along the way - collections just didn't work for me, grew at different rates, Buy the jumbo plants if I can afford (if not available , buy something else-the smallest cuttings, too small, 1 died within a week, having been very dry on arrival, and are very difficult to handle. However, positives - learnt I could put plants much closer in a container than I thought, also there are some really good plants which I bought 'because I liked the colour' and will buy again. Delivery was least been intermittent with orders coming at 1/2 plants at a time, but I suspect lots of customers like me, booked on line rather than locally. Some arrived vey dry, since rest in container were fine may the problem was SR and not the Postal service.”

Helpful Report

Posted 4 years ago

“My order comprised of living primroses and verbena. These were posted separately by Royal Mail 24 ( so posted at the right time for the plants) and both sets of plants arrived in excellent condition. Normally if I buy plants, I get them "fresh" from a garden centre, but these arrived in excellent condition, in good time and it was hard to find these in my local garden centres, (and of course they are closed at the moment). The instructions for planting are easy to find on their website I would happily order anything from them.”

Helpful Report

Posted 4 years ago

“All bulbs received have been excellent packaging too and recyclable, looing forward to spring.”

Helpful Report

Posted 5 years ago

“well saarah raven dahlias are outstanding purchest dahlias this year wow islander tuber .pen hill. realy sarah raven dahlias are best tubers flowers i have ever had in flower now islander . has to be 9 ins flower have taken photos would love to sent photos to her show quolity max jones pembrokeshire wales”

Helpful Report

Posted 5 years ago

“I can't rate Sarah Raven's bulbs and plants highly enough. They are of a very high quality. Our garden this Spring and Summer is a picture.”

Helpful Report

Posted 5 years ago

“Plants ordered in March still not arrived even though when I contacted customer services who said they would send them out priority. Some of these plants were for a spring border do thats not going to happen now. As a gardener planning your garden is something to enjoy now devastated that my garden isnt going to look like it should..besides the money paid in March not to receive the plants is really upsetting. I am also waiting for part of another order. I think Sarah Raven needs to take control as her business is starting to go downhill fast.”

Helpful Report

Posted 5 years ago

Sarah Raven is rated 2.7 based on 143 reviews