Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.56

4.6 Rating 593 Reviews

90 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.6

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 14th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from Jason and the team. Our first 4x4- very happy”

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Posted 4 years ago

“I purchased a Range rover velar from Saxton and I am very pleased with the car. I went to Saxton as there was a very good selection of Range Rovers at a very competitive price. The customer service was very good from start to finish.”

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Posted 4 years ago

“Dealt with an excellent sales person that was not pushy, and dealt with all queries very quickly. excellent priced vehicles. Purchased Discovery Sport and had new MOT and new service supplied with vehicle.”

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Posted 4 years ago

“Was a pleasure purchasing my range rover with saxton 4x4, salesman and finance manager made the transaction effortless and smooth. Will definitely recommend.”

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Posted 4 years ago

“Bought a Jaguar F-Pace from them, very pleased with the vehicle. Trade in prices are low for your vehicle but in my opinion covered by the lower than usual selling price. Overall "price to change" was good. Service was faultless (despite them being very busy). Dealership, quantity & quality of cars on offer impressed me. Would happily buy again from them.”

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Posted 4 years ago

Many thanks for your review. Look forward to seeing you here again next time.

Posted 4 years ago

“My experience with them was great especially the sales man that handled my purchase was fantastic.”

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Posted 4 years ago

“I purchased a Range Rover sport very pleased with the service that they give me. I love the car and would fully recommend the dealership. They done everything to the vehicle that I asked can’t fault them or the car”

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Posted 4 years ago

“Had an amazing experience purchasing my car at Saxton 4x4. Maf, our sales person, was superb throughout the whole process. Very highly recommended!”

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Posted 4 years ago

“Deceptive big company car dealer”

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Posted 4 years ago

“I bought a handcart in this store but it was a car that had already crashed. I bought a warranty without warranty. This is a black heart store. I bought a broken car at 42000. I do n’t know how to do it.”

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Posted 4 years ago

“Great team effort from the sales team through to the vehicle prep guys who worked tirelessly to get my car ready after purchase. Many thanks Saxton 4x4 I will deff be back”

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Posted 5 years ago

“A joke of a dealership made me travel all the way to the garage to offer me nearly 6k less than what my car was worth and tried telling me it’s because they sell there cars cheaper total waste of my time”

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Posted 5 years ago

We would like to investigate your issue further, however, we are unable to identify you from your review. If you could get in touch at your convenience it would be greatly appreciated. Many thanks.

Posted 5 years ago

“Buy at your peril !!! Full of empty promises. Zero after sales service. Promise you the earth to get sale. Cars are cheap below main dealer price because there are faults with them. Not checked properly as they state. Would I recommend... NO If you do buy from them insist on long test drive and really scrutinize the body work. But do yourself a favour and avoid in first place. The reviews on here and other sites are very true I'm afraid.”

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Posted 5 years ago

“Do not buy from Saxton 4x4! Where to start? Firstly, I wish I could give zero stars! Bought a Volvo XC90 from Saxton. The sales process was very frustrating. It took a week for the car to be prepared for collection and on arrival, not all of the paperwork was available (vehicle checks, log book etc). Saxton said they would forward it all on. Drove the car away and immediately noticed problems with a faulty wing mirror and electrics. Called them straight away to report the issues and 4 months on, we're still waiting for everything to be resolved with the car. Their promise to post me the log book (which had disappeared from when I first viewed the car) plus the correct car mats and a missing part for the in-car entertainment have never materialised. Once the sale is made, Saxton lose all interest. Customer care is non existent and Sales/Service/Management don't reply to emails or phone calls. In desperation I emailed the Directors and they didn't bother to reply either! The warranty supplied is worthless (read the small print and it covers hardly anything) and Saxton are not truthful. Lost paperwork, missing car checks, claims to have serviced the car which when I pushed for proof, turned out to be false. They hadn't serviced the car. The whole experience was unpleasant and stressful. When trying to get the faults repaired, and only after threatening to reject the car under consumer rights, Saxton asked me to take the car to a local garage to fix it (from the approved warranty list) and they would pay. £25 in lost cab fees and a day off work later, and the garage said they weren't skilled enough to deal with it and it would have to go to Volvo. More unanswered calls followed until finally, they agreed to pay Volvo to fix the car. They also promised that Volvo would supply me with the missing car parts at Saxton's cost. When I went to collect the car, Volvo informed me that Saxton had revoked the parts agreement and asked Volvo to tell me that they would be sending me the missing log book, car mats and entertainment part themselves. I'm still waiting and nobody at Saxton's returns my calls or emails. They are not a premium dealership. They are a quick turnover, dodgy outfit that happens to sell premium cars. There's a big difference. If you're lucky enough to buy a car from them that is fault free you may be OK, but if you need any after sales help be prepared to look up your legal customer rights and to settle in for a long battle. I wouldn't recommend them to anyone. If you search the reviews, you'll see a clear pattern with their failure to fix problems. I just wished I'd paid more attention to them and that I'd never bought from Saxton. I'm still waiting for my missing items. I've tried to contact them again today and have been told that the person who was dealing with the issues has left. Through my dealings with them over the last 4 months, the 3 staff members who I've managed to get a response from have left! I'll update my review if the issues are resolved.”

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Posted 5 years ago

“Bought a 46k Range Rover from these charlatans, car had been accident damage and poorly repaired, missing parts, electrical major components not working, damaged fuel tank, the list is endless. Spent over £4000 on putting it right after being flipped the proverbial finger by Saxton. Just received notification from ombudsman by complaint has been held up, the car was not as described, was not in good condition or fit for purpose, as per the sales of goods act, terrible after sales, and the lies I was told make this company in my eyes totally shameless.”

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Posted 5 years ago

“I would advise that this place is avoided. I trusted the dealership and was sold a car with a known fault which I am arranging to have repaired through Mercedes dealership. They phoned me because they were not happy with my feedback on a survey they sent to me which is 100% honest unlike Saxton 4X4 . When they called to complain about my feedback I suggested they cover the cost of the Mercedes dealership which they refused to do. The fault can only be repaired by Mercedes dealership. Also, from an admin perspective, despite telling them the car should be in my wife,s name they put it in my name, basic error. I had hoped that Saxton 4X4 might be the one dealership which one could deal with in an honest and trustworthy way, sadly not. There were others on the day, in their showroom, also complaining about being misled, enough said.”

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Posted 5 years ago

“Like so many reviews about Saxton 4x4 say, avoid them at all costs, I regret having any dealings with them at all. I bought a 65 plate Range Rover Evoque in January this year and it has been in and out of the garage ever since. Within weeks it had it's first problem, which has been reoccurring every few weeks since, each time racking up a £500 bill which was covered by the warranty for the first 6 months but when that ran out Saxton would not accept that the problem was there before I even bought the car let alone while I still had the warranty. Less than a year after I bought it, it's back with the Land Rover specialists again but now I'm looking at a £4000 repair cost to basically replace the engine. It's been diagnosed that the engine has been destroyed by wear and tear over many years, it's highly improbable that Saxton were not aware of the incredibly poor quality of the car at the time of the sale and very probable that they knowingly disguised it's many issues to deceive a buyer, me. I have had to buy another car altogether while all these repairs are going on otherwise I would have been carless for the majority of this year. Every time I have tried to contact Saxton about any of the multitudes of problems I've had with the car, they have attempted to fob me off every, single, time. Their favourite tactic is to put you on hold and forget about you. With out fail I've been told there isn't someone available to speak to me and they offer to call back. I quickly learnt that that never happens so I began to insist that I would hold until someone was available, that's when you're left to go insane listening to hold music. I've found just repeatedly calling is the only way to get through to someone. But if you do manage to speak to someone, you're met with irritation and annoyance and complete denial of any responsibility. They are second hand car sales men at their worst.”

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Posted 5 years ago

“Avoid Saxton 4x4 at all costs. Don't part with a penny for a deposit until you're happy with the car you want and make sure you scrutinise it before you pay the balance because once you leave the forecourt they couldn't care less. I had the misfortune to buy a Jaguar F Pace from this lot and I've found their after sales service to be appalling. When I went to collect my car there was a dent in the wing, Konrad the salesman told me he'd try to get it pushed out, without success. He told me the only way to repair it properly would be to repaint it. Unfortunately it was a very overcast day which turned to rain. However after washing my car it soon became apparent the paint repair was a different colour. I was told in subsequent emails that firstly it wasn't possible to do a repair without it showing, then I was told that Saxton believed they'd carried out a reasonable repair. Then they told me it was only a used car with deteriorating paintwork. Funnily enough after I posted a review on trustpilot (which is still there) Saxton offered to LOOK at the car again if I removed my honest review !! I asked if I could have the repair carried out nearer to my home as it would be easier and to be honest I hadn't much faith in them after their first attempt. I decided to decline their offer as I didn't believe they would carry out the work to a good standard AND that other potential customers should be made aware of how this company operate.”

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Posted 5 years ago

“Zero follow up once issues arise. In my case the sale was based on complete rubbish by the salesman, but I found that out too late. Zero followup.”

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Posted 5 years ago

“If you want to buy a car from these guys, the attention you’ll get is full on, immersive and fills you full of confidence. After you’ve made your purchase however, the story is a polar opposite! I bought a car from them and paid for it in full, no finance required. Of course, I tried to negotiate, but ended up paying the full asking price. A nice, simple, pain free and profitable transaction for the dealer. When I got the car home, I discovered that it did not come with a spare wheel, but a puncture repair kit. A little disappointing, but understandable in today’s market, but the kit was missing. I called them and was told that a new one would ‘wing it’s way’ to me, ‘pronto’. Four weeks later, I sent an email requesting an update. I thought this rather patient of me! No reply. I sent another a few days later, copying in a director. Still no reply. I called and asked to speak to a director and was firmly told that would not be possible as ‘directors don’t speak to customers’. Hmm… let me figure… the business is selling cars to… customers! No customers=no sales=no profit=no business. I’m fairly sure that’s the way it works? I was finally advised that a sales manager would call me. To date, I have STILL not heard from anyone at Saxton 4x4. I’ve not only managed individual companies in my career, but also groups of companies. As ex. CEO of a large manufacturing and sales organisation, I made it perfectly clear that customers could ALWAYS liaise directly with me or indeed my teams of managing directors and directors if they were unhappy about any aspect of their purchase. Without customers, we had no business, so the customer was and is always ‘King’. I’m not suggesting that they’re always right of course, but if you don’t interact with them, how can you know how your business is performing? Basic common sense really. But not at Saxton 4x4 it seems! What’s the cost of a puncture repair kit? £50. £100? I’ve really no idea, but in whole scale of things, extremely inexpensive. ‘Give us your money, then go boil your head’ appears to be their mantra. As I’ve always said, you live and learn! Well, some of us at any rate! I thoroughly recommend that you DO NOT buy a car from this bunch if you want the peace of mind that comes with good after-sales service, because you will not get it at Saxton 4x4.”

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Posted 5 years ago

Saxton 4x4 is rated 4.6 based on 593 reviews