SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.67

4.7 Rating 386 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t realize SCANPANS had PFOAs. Kind of bummed with that. Great pan otherwise.”

Helpful Report

Posted 3 months ago

Hi Nicholas. Thank you for your comments. However, SCANPAN is made without PFOA or PFOS. We suggest taking a look at our FAQ page. There you will find an article. Does SCANPAN cookware contain PFOA or PFOS? (https://www.scanpan.com/faq). If you need additional assistance, please contact our Customer Care team by calling 877-772-5467. One of our team members will be happy to assist you

Posted 2 months ago

“We love our scanpan products! My low rating is based on customer service. Wanted to purchase the CS+ 3 fry pan set, but has been unavailable for some time and ask if if we could buy the 2 pan set plus the 12.5” pan separately for the three pan set price. They refused to do this so we’re looking at other brands, unfortunately.”

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Posted 3 months ago

“I bought this pan and decided to return for credit without using it. The pan has now been returned and it has been in their hands for 8 working days without a credit to my account. You will have to pay for any return of their cookware.”

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Posted 3 months ago

Hi Peter. It seems our Customer Care team issued a refund. Should you have additional questions, please contact our Customer Care team by calling (877) 772-5467. Our team is available Monday – Friday, 8am – 5pm (PST).

Posted 3 months ago

“We ordered the 11 piece classic set through William and Sonoma. It came with a big scratch in the bottom of the largest pan so we had to send it back And re-order it, this time delivered to our house. This one also came with a big scratch in the bottom of the same pan. Not sure How this happened! I called scan pan to see if they could just replace the one pan but they said no It was very inconvenient to have to pack up the pans again for the second time and return the entire set through William and Sonoma again. We have another very large pan from the same collection that I ordered online that we absolutely love But I’m not sure I will try a third time to get an unscratched set”

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Posted 6 months ago

Hi Lorraine. Thank you for your feedback.

Posted 6 months ago

“The handle was too hot to use without a mitt after 10"”

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Posted 8 months ago

Hi Jillian. Thank you for your feedback.

Posted 8 months ago

“i love scanpan but the ordering process is difficult. i bought the wrong pan and it is taking me far too long to arrange a return. i wanted the right pan and i was forced to have to buy the whole new pan instead of being able to quickly return the wrong on. the return process is cumbersome for a pan i didn’t even take out of the box. days have gone by and i am still waiting for my return authorization. i feel like i would have been much safer to order through Amazon. i did purchase the correct pan.”

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Posted 1 year ago

Hi Cordero. It seems you have not reached out to our Customer Care team. Please reach out to them directly for assistance. You can reach our Customer Care team by emailing web-inquiries@scanpan.com or by calling our toll-free number, (877) 772-5467. Our team is available Monday – Friday, 8am – 5pm (PST).

Posted 1 year ago

“The pit I ordered was too big. The pit was $199(?) and when returned the item, found that scan lab does not provide a return label or a fixed fee that they could easily contracted with a courier company. It costed me $38 to reurn the pot. Do not order online if you unsure.!”

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Posted 1 year ago

Hi Mi. Thank you for your comments. It seems you were assisted by our Customer Care team.

Posted 1 year ago

“I thought I ordered one pan but when it was delivered it was a different pan. The two are very similar and the photo was misleading. It would have cost too much to return it so I felt “stuck” with the wrong (very expensive) pan. I still haven’t taken it out of the box.”

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Posted 1 year ago

Hi Randy. Thank you for your comments. It seems you have been assisted by our Customer Care team.

Posted 1 year ago

“You sent lids with no paperwork to return one of the items. Very disappointing”

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Posted 2 years ago

Hi Sandy. Thanks for your comment. It appears that you have been assisted by our Customer Care team.

Posted 2 years ago

SCANPAN is rated 4.7 based on 386 reviews